Deskpro
Customer Engagement Platforms · Texas, United States · 51-200 Employees
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Overview
Headquarters
2021 E 5th St Ste 190, Austin, Texas, 78...Phone Number
(888) 337-5776Website
www.deskpro.comRevenue
$13.9 MillionIndustry
ZI Rank: 2
Signal Type
Dec
Jan
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ZI Rank
2
4
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2
About Deskpro
DeskPro is a reliable tool that allows the company to handle complicated customer interactions efficiently. Techs can see at a glance exactly what tickets need handling, and the workflow for responding to tickets is intuitive and easy for new techs to learn. The customizability of DeskPro is far beyond any of the alternative helpdesk systems the company looked at, and the customizations are easy enough for a non-technical person to make. The company regularly customize categories, workflows and custom fields in a way that let's the company track which products, and types of incidents, are generating the most tickets, and the company uses that information to build the company's knowledgebase, quick replies and ultimately the company's product development priorities. When the company has run into questions about using the system, DeskPro support have been very responsive and helpful. DeskPro has improved the efficiency and quality of service the company is able to provide for the companyRead more
Deskpro Org Chart
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Company Profile Activity
Activity Insights
Deskpro is experiencing very low activity levels compared to other companies in the Software sector.
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Deskpro is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Deskpro.
Deskpro financials insights
Gather financial insights about Deskpro, including details on funding rounds, investors, total funding, and acquisitions, to gain a comprehensive understanding of their financial strategy.
2024
Series A
$25M
Deskpro Tech Stack
A closer look at the technologies used by Deskpro
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Most Recent Scoops
Event
Product Marketing, Events, Contact / Call Center, Customer Engagement, Sales, Omnichannel, Software, Workforce Management, Customer Service, Field /Outside Sales, Artificial Intelligence, Customer Experience, Field Marketing, HR Operations
Event
Product Marketing, Events, Sales, Employee Engagement, Employee Relations, Workforce Management, Field /Outside Sales, Company Culture & Policy, Field Marketing, HR Operations, Operations
Person-Based
Cloud, Partnership, Help Desk, Technical Support
Person-Based
Cloud, Enterprise Software, Software
Person-Based
Employee Engagement, Artificial Intelligence
Deskpro News & Media
Deskpro Unveils 5 Key Trends Defining Customer Service As 96% of Customers Link Outstanding Service to Brand Loyalty
According to recent statistics, a remarkable 96% of customers believe that customer service is vital for brand loyalty, fostering repeat business and contributing to overall business growth. According to recent statistics, a remarkable 96% of customers believe that customer service is vital for brand loyalty, fostering repeat business and contributing to overall business growth.
Read more news
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Frequently Asked Questions Regarding Deskpro
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DeskPro is a reliable tool that allows the company to handle complicated customer interactions efficiently. Techs can see at a glance exactly what tickets need handling, and the workflow for responding to tickets is intuitive and easy for new techs to learn. The customizability of DeskPro is far beyond any of the alternative helpdesk systems the co... Read More
