Deskpro
Highly Engaged Employees
Highly Engaged EmployeesCustomer Engagement Platforms · Texas, United States · 51-200 Employees
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Overview
Headquarters
2021 E 5th St Ste 190, Austin, Texas, 78...Phone Number
(888) 337-5776Website
www.deskpro.comRevenue
$13.9 MillionIndustry
About Deskpro
DeskPro is a reliable tool that allows the company to handle complicated customer interactions efficiently. Techs can see at a glance exactly what tickets need handling, and the workflow for responding to tickets is intuitive and easy for new techs to learn. The customizability of DeskPro is far beyond any of the alternative helpdesk systems the company looked at, and the customizations are easy enough for a non-technical person to make. The company regularly customize categories, workflows and custom fields in a way that let's the company track which products, and types of incidents, are generating the most tickets, and the company uses that information to build the company's knowledgebase, quick replies and ultimately the company's product development priorities. When the company has run into questions about using the system, DeskPro support have been very responsive and helpful. DeskPro has improved the efficiency and quality of service the company is able to provide for the companyRead more
Deskpro Org Chart
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Deskpro Tech Stack
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DeskPro is a reliable tool that allows the company to handle complicated customer interactions efficiently. Techs can see at a glance exactly what tickets need handling, and the workflow for responding to tickets is intuitive and easy for new techs to learn. The customizability of DeskPro is far beyond any of the alternative helpdesk systems the co... Read More
