CommunityWFM
Human Resources Software · Texas, United States · 11-50 Employees
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Overview
Headquarters
3400 Waterview Pkwy Ste 101, Richardson,...Phone Number
(877) 668-6870Website
www.communitywfm.comRevenue
$6.7 MillionIndustry
ZI Rank: 1
Signal Type
Dec
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ZI Rank
2
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About CommunityWFM
CommunityWFM offers a modern workforce management software solution specifically designed for contact centers, focusing on automating workforce management, engaging agents, and optimizing operations. Their services include onboarding, customer success, cloud hosting, managed services, and custom integrations. The software enhances collaboration among WFM analysts, supervisors, and agents, improving forecasting and scheduling efficiency. CommunityWFM targets contact centers looking to improve their operational efficiency and ROI through sophisticated management tools.Explore more
CommunityWFM Org Chart
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CommunityWFM Tech Stack
A closer look at the technologies used by CommunityWFM
Most Recent Scoops
Event
Product Marketing, Events, Contact / Call Center, Customer Engagement, Sales, Omnichannel, Software, Workforce Management, Customer Service, Field /Outside Sales, Artificial Intelligence, Customer Experience, Field Marketing, HR Operations
Mergers & Acquisitions (M&A)
Mergers & Acquisitions, Acquisitions, Mergers
Award
Award, Employee Relations, Company Culture & Policy, Diversity & Inclusion, HR Operations
Award
Award, Employee Engagement, Employee Relations, Company Culture & Policy, HR Operations
Event
Customer Engagement, Customer Service, Customer Marketing, Artificial Intelligence, Customer Experience, Customer Retention & Development, Customer Success
CommunityWFM News & Media
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform - CX Today
CX Today covers Workforce Engagement Management news including CCaaS, Mergers and Acquisitions, Workforce Management, Workforce Optimization and more.CommunityWFM Earns its Second Consecutive Great Place To Work Certification
RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 100% of employees said it’s a Great Place To Work – 43 points higher than the average U.S. company. Great Place To Work® is the global authority on workplace culture,Broadvoice Embeds CommunityWFM Workforce Management into their GoContact CCaaS and b-hive UCaaS Solutions
LOS ANGELES & RICHARDSON, Texas--(BUSINESS WIRE)-- #CCaaS--Broadvoice embeds CommunityWFM workforce management into their GoContact CCaaS and b-hive UCaaS solutions.CommunityWFM Solidifies Strategic Partnership Capabilities with New Vice President Role
RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the hiring of Crystal Joramo, Vice President Strategic Alliances. Widely respected as one of the most proven and dedicated channel partnership leaders in the contact center industry, Crystal brings extensive experience to CommunityWFM. With a career spanning more than twenty years across two industry leaders – Avaya and Mitel – the expertis
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CommunityWFM offers a modern workforce management software solution specifically designed for contact centers, focusing on automating workforce management, engaging agents, and optimizing operations. Their services include onboarding, customer success, cloud hosting, managed services, and custom integrations. The software enhances collaboration amo... Read More
