Community Developmental Services

CDS recognizes the fact that everyone involved in services is responsible for improving quality. Our efforts focus on collaboration, communication, and education. The Human Rights Committee provides extensive review of behavior management practices in the region. The Region VIII Quality Group now works on specific quality improvement initiatives. T... he CDS Management Team and Board Quality Assurance Committee provide ongoing review. CDS staff participate in statewide committees including the Intake Coordinators, Quality Network, regional quality assurance group, Quality Outcomes Partnership, CSNI HIPAA Committee, Complaint Investigator Roundtable, and the Training Collaborative with seven other area agencies. Support continues for our Self- Advocacy Group, which is affiliated with People First of NH, to increase self-awareness, assertiveness and communication skills. Direct Support Professionals are critical to quality services. CDS once again offered to sponsor one staff from each provider agency to attend the annual DSP Conference. We recognized DSP Day with gift baskets and thank you notes. We actively distribute information on relevant trainings, including encouraging agencies to identify staff to participate in the Direct Support Leadership Series. Besides offering no cost trainings for staff from participating regions, partial financial support for many other trainings throughout the year is offered through the Training Collaborative. Our Quality Group efforts have focused on working with the area agency in Region 10 and provider agencies from both regions to promote consistent use of the staff Introductory Training Guide and Resource Manual developed for CSNI and DDS. We have designed a schedule that works for provider agencies and shares training resources to maximize results. This effort continues, including exploring the use of web-based training postings for up-to-date, readily available training information. Last year we developed our comprehensive Continuous Improvement Program based upon customer ...Read More