Anthony & Alexander Group

Anthony & Alexander Group is a global customer experience research, service and consulting firm that works with organizations to create differentiating experiences and profitable customer relationships. Using research, consulting, education and communications programs, AAG creates and implements customer experience strategies for our clients. Devel... oping actions plans to drive organizational change are at the core of our methodology. Anthony & Alexander works with Global 2000 companies as well as emerging businesses around the world. Our clients include Advanced Medical Optics Inc. (AMO), Affymetrix, Bayer, Boston Scientific, Haemonetics, Hologic, JEOL, Kronos, MicroFocus, Sony, Stratus, Varian, Waters and many more. AAG's senior loyalty professionals have the experience and knowledge to guide you as you make adjustments to your current operations. Whether it is a result of developing a customer experience management strategy with your customers or from internal observations, we provide a consistent evaluation of your customer service operations that is vital to ensuring that you are responsive to customers needs. We help you to provide proactive customer service and support, using your employees effectively and contributing to your company's bottom line. Our AAG executive service professionals can assist your organization in identifying competitive advantages, deficiencies and prioritizing and targeting opportunities to enhance customer loyalty. We also can identify cultural and process barriers that may be hampering your organization from achieving your commitment to corporate service goals. "Customers are satisfied when their expectations are continuously met. Customers become loyal when their expectations are continuously exceeded".Read More