Alorica
Business Services · California, United States · 10K+ Employees
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Overview
Headquarters
5161 California Ave Ste 100, Irvine, Cal...Phone Number
(866) 256-7422Website
www.alorica.comRevenue
$20.5 BillionIndustry
ZI Rank: 4
Signal Type
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ZI Rank
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About Alorica
Alorica is a business process outsourcing (BPO) company that provides customer experience (CX) and customer support services to organizations across a wide range of industries. The company helps businesses manage customer interactions through contact centers, offering services such as customer care, technical support, sales, collections, content moderation, back-office operations, and digital support across voice, chat, email, social media, and other communication channels. By combining human expertise with technology and analytics, Alorica enables organizations to improve customer satisfaction, streamline operations, and deliver consistent customer experiences at scale.Explore more
Alorica Org Chart
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2020
Debt
$750M
Alorica Tech Stack
A closer look at the technologies used by Alorica
Most Recent Scoops
Person-Based
Promotion
Executive Move
Executive Moves, Promotion
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Person-Based
Partnership, Artificial Intelligence, Customer Experience
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Artificial Intelligence
Alorica News & Media
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Full-stack CX platform meets global BPO scale to deliver measurable business outcomes Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. The partnership addresses a critical market gap: enterprises struggle to operationalize AI across live channels […]Alorica Named Innovative Organization Winner in the 2026 BIG Innovation Awards
Alorica Inc., a global leader in digitally-powered customer experiences (CX), has been named an Innovative Organization winner in the 2026 BIG Innovation Awards, a global recognition program honoring companies that deliver applied innovation with measurable, real-world impact. The award recognizes Alorica’s ability to scale artificial intelligence across enterprise CX operations through Alorica IQ, the company’s digital […]Harry Folloder, Chief Digital & Technology Officer at Alorica – Interview Series - Unite.AI
Harry Folloder, Chief Digital & Technology Officer at Alorica, brings a blend of technical acumen and people-centric leadership to his role, having served in senior digital product and employee-experience positions before ascending to the CDTO role in January 2023. In…Verizon departs Uruguay, leaving 265 unemployed
Telecommunications multinational Verizon's decision to shift its Uruguayan operations to Chile has resulted in the layoff of 265 workers hired by Alorica, a third-party provider handling customer services for the US giant from a free trade zone in Montevideo.
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Alorica is a business process outsourcing (BPO) company that provides customer experience (CX) and customer support services to organizations across a wide range of industries. The company helps businesses manage customer interactions through contact centers, offering services such as customer care, technical support, sales, collections, content mo... Read More
