SmartContact Employee Directory

As the leading provider of automotive recall information, services and vehicle owner communications, Recall Masters has relied on Smart Contact to set thousands of Recall Repair Appointments for Auto Dealers each month. SmartContact is the company's partner in setting these appointments and has the expertise to book directly into dealerships schedu... ling portal. Recall appointments are more complex than a typical service appointment and the team at SmartContact are absolute experts the industry. At Recall Masters, the company dont look for vendors instead the company look for true partners , which is exactly what the company has with SmartContact! SmartContact Agents understand the purpose behind each type of campaign the company deploy, making their outbound (and inbound!) calls highly effective. The company uses SmartContact to handle the company's reservation calls in a couple of ways: They handle all the company's reservation calls for some of the company's dealerships and they act as a safety net and take over the reservation process for the company's other dealerships when their service departments are unable to handle a call. I believe that they are an extension to the company's business because they have a professional trained staff that handles the company's customer needs and books the appointments directly in the company's scheduler, based on the company's set capacity. They follow directions and are willing to make adjustments as needed and the company cut overtime and cost by using them. I highly recommend SmartContact.Read More