Norwalk Vault Employee Directory

The Norwalk-Wilbert Vault Company LLC is the dominant burial vault and cremation urn vault manufacturer serving the Northeast, with a strong presence across Massachusetts, Rhode Island, Connecticut, New York, and New Jersey. Founded in 1982 as a Wilbert Licensee (building on earlier operations as the Norwalk Vault Company of Bridgeport), the compan... y has established itself as a trusted provider of individually crafted, hand-painted burial vaults and cremation urn vaults that serve funeral homes, cemeteries, and families throughout the region. The company's product line is designed to provide comfort and dignity during the funeral experience, with each vault featuring beautifully detailed craftsmanship and quality construction. Norwalk-Wilbert is led by Mark Bates, who assumed leadership in 2006 and has continued the company's tradition of customer-first service while making significant investments in machinery, equipment, and staff to maintain professional operations and support growth. The organization's experienced Customer Service Representatives bring deep industry knowledge and a commitment to caring support before, during, and after funeral services. Norwalk-Wilbert maintains active membership and sponsorship in several industry associations, including the Wilbert Manufacturers Association (WMA), the National Concrete Burial Vault Association (NCBVA), the International Memorialization Supply Association (IMSA), and the International Cemetery, Cremation, and Funeral Association (ICCFA), reflecting its commitment to industry standards and professional excellence. The company operates Monday through Friday from 7:30 a.m. to 4:30 p.m. and is recognized for its willingness to go to any length to serve customers while maintaining the highest standards of quality, craftsmanship, and compassionate service in the funeral and memorialization industry.Read More