Item Employee Directory

Item Inc is a specialized service parts and technical support provider serving the office imaging and technology equipment industry. Originally founded during the 1980s as a word processor manufacturer competing alongside IBM, Wang, and Xerox, Item Inc pivoted strategically in the 1990s to capitalize on the growing third-party service market, estab... lishing sister companies Consolidated Computer Services and Copy Fix, Inc to deliver maintenance and repair solutions for printers, copiers, and imaging systems. Recognizing an opportunity to differentiate through deep product expertise, Item Inc recruited experienced Xerox technicians, completed authorized training programs across multiple brands, and built specialized knowledge that positioned the company as an authority on Xerox equipment repair and support. By the early 2000s, Item Inc had expanded its portfolio to serve a broad manufacturer base including Xerox, Dell, Lexmark, Samsung, Canon, Konica-Minolta, Oki Data, Ricoh, and others, while simultaneously building partnerships with third-party service providers and authorized service entities seeking supplemental technical expertise and parts availability. Recognizing its core strength in parts distribution and technical support rather than direct service delivery, Item Inc divested its service operations to focus exclusively on enabling other service businesses to grow through reliable parts sourcing, product knowledge, and customer support. The company built its reputation on operational excellence and customer responsiveness, including same-day order processing and shipping until 7:00 pm daily, combined with complimentary technical support that reduced friction for downstream service providers. This commitment to speed, accessibility, and specialized product knowledge has established Item Inc as a trusted vendor for organizations seeking to enhance their service capabilities and expand their addressable market without developing expertise across multiple equipment manufacturers independently.Read More