What is SupportSpace?
SupportSpace operates as a comprehensive digital platform providing 24/7 access to a global network of independent, certified technical support professionals. By bridging the gap between complex technical challenges and expert resolution, the company serves both individual consumers and enterprise clients. Its service portfolio spans software selection, installation troubleshooting, virus remediation, and hardware procurement guidance. Positioned at the intersection of IT services and on-demand labor, SupportSpace leverages a decentralized model to ensure high-efficiency service delivery, effectively positioning itself as a critical infrastructure layer for modern digital environments.
How much funding has SupportSpace raised?
SupportSpace has raised a total of $36.3M across 3 funding rounds:
Series A
$14.3M
Series B
$10M
Unspecified
$12M
Series A (2006): $14.3M with participation from Brm Group and Gemini Israel
Series B (2009): $10M, investors not publicly disclosed
Unspecified (2011): $12M supported by BRM Capital, Gemini Israel Funds, and Emergence Capital Partners
Key Investors in SupportSpace
Emergence Capital Partners
Emergence is the leading venture capital firm focused on early-stage enterprise companies. Its mission is to be the most valuable partner to the most important companies that are changing the way the world works.
Gemini Israel Funds
Gemini Investors is a private investment firm focused on the smaller end of the middle market, investing in established companies with experienced management teams and strong growth potential.
BRM Capital
Since 1985, Prestige Capital has helped nearly 1,000 companies grow or turn around their businesses by providing more than $4 billion in funds by converting accounts receivable into immediate working capital.
What's next for SupportSpace?
With the recent strategic investment, SupportSpace is well-positioned to accelerate its market penetration and enhance its proprietary matching algorithms. The company is expected to focus on expanding its expert network and refining its service delivery protocols to meet the increasing complexity of enterprise software ecosystems. By prioritizing operational efficiency and service quality, SupportSpace aims to solidify its leadership in the remote IT support market, potentially exploring new verticals in automated diagnostics and AI-driven troubleshooting to maintain its competitive edge in an increasingly digitized global economy.
See full SupportSpace company page
