What is Level AI?
Founded in 2018 and headquartered in Mountain View, California, Level AI is at the forefront of the customer experience (CX) revolution. The company specializes in conversational intelligence, providing a sophisticated platform that analyzes, automates, and delivers actionable feedback to customer service agents in real-time. By integrating seamlessly into existing contact center workflows, Level AI empowers enterprises to deliver efficient, targeted assistance, thereby reducing operational friction and improving customer satisfaction metrics. Its market position is defined by its ability to turn unstructured voice and text data into measurable business outcomes, making it an essential tool for modern, data-centric organizations.
How much funding has Level AI raised?
Level AI has raised a total of $72.4M across 3 funding rounds:
Series A
$13M
Series B
$20M
Series C
$39.4M
Series A (2021): $13M with participation from Battery Ventures, villageglobal.com, and Eniac Ventures
Series B (2022): $20M led by Battery Ventures, villageglobal.com, and Eniac Ventures
Series C (2024): $39.4M supported by Cross Creek Holdings, Battery Ventures, BrightLoop, and Adams Street Partners
Key Investors in Level AI
Battery Ventures
A global investment firm that partners with exceptional founders to build category-defining technology businesses across software, enterprise infrastructure, and industrial technology sectors.
Eniac Ventures
An early-stage venture capital firm led by former entrepreneurs that provides hands-on product insight and strategic capital to help startups refine their technology and win initial customers.
Village Global
An early-stage venture capital firm that supports startups through a unique network of successful entrepreneurs, providing mentorship and access to industry experts to foster long-term growth.
What's next for Level AI?
With the successful closure of this major enterprise-level funding round, Level AI is well-positioned to accelerate its product roadmap and expand its market footprint. The strategic capital will likely be deployed toward enhancing its core AI models, deepening its integration capabilities with global enterprise CRM systems, and scaling its go-to-market operations. As the demand for automated, intelligent customer support solutions continues to surge, Level AI is poised to solidify its leadership in the conversational AI space, driving further innovation in agent-assist technology and operational efficiency for its growing roster of enterprise clients.
See full Level AI company page
