What is Kustomer?
Founded in 2015, Kustomer operates at the forefront of AI-driven customer service solutions. Its platform is built on a foundation of real-time data, deep context, and decision-ready infrastructure, enabling it to function not merely as a system of record but as a powerful system of action. Kustomer has recently launched two AI-native products, AI Agents for Reps and AI Agents for Customers, demonstrating its commitment to innovation and its capability to deliver advanced AI tools that enhance customer interactions and operational efficiency for businesses.
How much funding has Kustomer raised?
Kustomer has raised a total of $293.5M across 9 funding rounds:
Other Financing Round
$2.5M
Series A
$10M
Series B
$26M
Multiple Rounds
$135M
Other Financing Round
$60M
Private Equity
$30M
Series B
$30M
Other Financing Round (2015): $2.5M with participation from Plug and Play, Social Leverage, BoxGroup, and Boldstart Ventures
Series A (2016): $10M led by Alex Bard, George Hu, BoxGroup, Canaan Partners, Boldstart Ventures, Jeffrey Leventhal, and Plug and Play
Series B (2018): $26M, investors not publicly disclosed
Series C (2019): $35M featuring Social Leverage, Cisco Investments, Battery Ventures, Boldstart Ventures, Redpoint Ventures, and Canaan Partners
Series D (2019): $40M backed by Battery Ventures and TriplePoint Venture Growth BDC
Series E (2019): $60M with participation from Coatue, Battery Ventures, and TriplePoint Venture Growth BDC
Other Financing Round (2023): $60M led by Battery Ventures and Redpoint Ventures
Private Equity (2025): $30M, investors not publicly disclosed
Series B (2025): $30M featuring Norwest Venture Partners, Redpoint Ventures, Boldstart Ventures, and Battery Ventures
Key Investors in Kustomer
Norwest Venture Partners
Founded in 1961, Norwest Venture Partners is a global, multi-stage venture capital and growth equity investment firm headquartered in Palo Alto, California, with offices in India and Israel. They invest across various sectors and stages.
Redpoint Ventures
Redpoint Ventures, established in 1999, is a venture capital firm that focuses on investments in early growth-stage companies, providing capital and strategic guidance to foster expansion.
Boldstart Ventures
Boldstart Ventures is a venture capital firm that partners with technical founders to build autonomous enterprise companies from inception, focusing on AI-native infrastructure, security, and applications.
What's next for Kustomer?
With its recent strategic investment and a history of substantial backing, Kustomer is well-positioned for its next phase of growth. The company's focus on AI-native products suggests a strategic pivot towards leveraging artificial intelligence to redefine customer service paradigms. This financing will likely fuel further research and development, enabling Kustomer to expand its suite of AI-powered tools and solidify its market leadership. The company's trajectory indicates a strong potential for scaling its operations and capturing a larger share of the enterprise customer service market.
See full Kustomer company page
