What is InsiderCX?
Founded in 2022 by Nikola Komes, InsiderCX operates as a specialized patient experience software platform. The company provides a comprehensive suite of tools designed to capture, analyze, and act upon patient feedback throughout the entire care journey. By leveraging advanced artificial intelligence, the platform categorizes complex open-text responses, identifies systemic experience issues, and facilitates efficient complaint management. Its service portfolio caters to a diverse range of stakeholders, including dental groups, large-scale healthcare networks, and insurance providers, enabling them to optimize service delivery through data-driven decision-making.
How much funding has InsiderCX raised?
InsiderCX has raised a total of $1.8M across 1 funding round:
Seed
$1.8M
Seed (2026): $1.8M with participation from Silicon Gardens and Gapminder
Key Investors in InsiderCX
Silicon Gardens
Silicon Gardens is an early-stage venture capital fund focused on the Adria region, operating as a founders-for-founders firm that provides capital and mentorship to B2B SaaS and digital product companies.
Gapminder
Gapminder is an independent educational non-profit organization based in Sweden that promotes a fact-based worldview through data-driven tools and resources.
What's next for InsiderCX?
With this major enterprise-level funding, InsiderCX is poised to accelerate its international expansion and deepen its technological capabilities. The strategic roadmap likely involves scaling its AI-based feedback processing engine to handle higher volumes of multi-lingual data, thereby strengthening its value proposition for global healthcare networks. Furthermore, the company is expected to enhance its integration capabilities with existing electronic health record systems, ensuring that patient experience data becomes a seamless component of the clinical workflow. As InsiderCX matures, the focus will shift toward solidifying its market position as an essential partner for organizations aiming to improve patient retention and clinical outcomes through superior service analytics.
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