What is EMS?
EMS, Inc. is a comprehensive contact center established in 1998, specializing in delivering superior outsourced customer support. The company's core mission revolves around "Humanizing Customer Service" by providing timely and personalized responses across various communication channels, including live chat, email, and telephone. Headquartered in Omaha, Nebraska, EMS offers accent-neutral, multi-channel customer care solutions, encompassing inbound and outbound services, CRM integration, consulting, IVR, fulfillment, and direct marketing. Their expertise spans technical support and customer care programs, aiming to simplify outsourcing for their clients.
How much funding has EMS raised?
EMS has raised a total of $350K across 1 funding round:
Debt
$350K
Debt (2020): $350K with participation from PPP
Key Investors in EMS
PPP
Public-Private Partnership
What's next for EMS?
With its recent strategic investment and substantial total funding, EMS is poised for accelerated growth and enhanced service capabilities. The company's focus on humanizing customer service and its comprehensive suite of offerings position it well to capitalize on the increasing demand for high-quality outsourced support. Future developments are likely to involve expanding service offerings, potentially integrating advanced AI alongside their human agents, and broadening their market reach to serve a larger client base seeking reliable and effective customer engagement solutions.
See full EMS company page
