What is Customer360?
Customer360 offers a mobile-centric, omni-channel, rich media-focused Software as a Service (SaaS) application designed to enhance customer interactions and support. The company provides a free, forever Helpdesk/Live Chat service, enabling small teams to deliver exceptional customer experiences without incurring costs. Their product suite includes 360Video and 360Mobi, which integrate web and mobile support capabilities. Customer360's mission is to revolutionize customer service by facilitating strong connections through both digital and non-digital channels, demonstrating a deep passion for customer relationship management products and a commitment to its product roadmap. They have established themselves as a pioneer in managing a complex technology stack to deliver high-quality products.
How much funding has Customer360 raised?
Customer360 has raised a total of $810K across 1 funding round:
Angel/Seed
$810K
Angel/Seed (2013): $810K with participation from eBrandz and CCAvenue
Key Investors in Customer360
eBrandz
eBrandz, founded in 2003, is an internet marketing firm based in New York City that assists small and medium businesses in increasing sales and leads through digital strategies.
CCAvenue
CCAvenue is a prominent Indian payment processing solution provider, offering a wide array of services including online payments, payment gateways, and subscription management to millions of merchants.
What's next for Customer360?
With a recent major strategic investment, Customer360 is poised for accelerated growth and product development. The company's focus on providing a zero-cost, high-value customer support solution, particularly its free Helpdesk/Live Chat offering, positions it uniquely in the market. Future strategies will likely involve expanding its SaaS platform, enhancing its 360Video and 360Mobi offerings, and potentially exploring new channels to further its mission of revolutionizing customer service. This latest round of financing will be instrumental in achieving these objectives and solidifying its market leadership.
See full Customer360 company page
