What is COPC?
Founded in 1996 and headquartered in Winter Park, Florida, COPC Inc. is a prominent provider of consulting, training, and certification services for operations that support customer experience. The company is recognized for developing the COPC Standards, a suite of performance management systems designed for call centers, customer experience management, vendor management, and procurement. This focus on operational excellence in customer interactions positions COPC as a key player in enhancing service delivery and efficiency for businesses worldwide.
How much funding has COPC raised?
COPC has raised a total of $150K across 1 funding round:
Debt
$150K
Debt (2020): $150K with participation from PPP
What's next for COPC?
With its recent strategic investment, COPC is poised for continued growth and expansion within the customer experience management market. The substantial capital infusion is expected to fuel further development of its consulting and certification offerings, potentially enabling the company to broaden its reach into new markets or enhance its existing service portfolio. This late-stage funding suggests a strategic focus on scaling operations and solidifying its leadership in performance management for customer-facing operations.
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