What is Assembled?
Founded in 2018 and headquartered in San Francisco, Assembled provides a sophisticated workforce management platform specifically engineered for customer support organizations. The platform serves as a critical digital layer that enables companies to forecast staffing needs, manage scheduling, and monitor real-time performance metrics. By integrating seamlessly into existing support workflows, Assembled empowers teams to maintain high service levels while optimizing human capital allocation. Its market position is defined by its focus on data-driven decision-making, allowing support leaders to transition from reactive management to proactive operational planning.
How much funding has Assembled raised?
Assembled has raised a total of $70.7M across 3 funding rounds:
Angel/Seed
$3.1M
Series A
$16.6M
Series B
$51M
Angel/Seed (2020): $3.1M with participation from Stripe, Basis Set Ventures, and SignalFire
Series A (2021): $16.6M led by Stripe, Felicis Ventures, Emergence Capital Partners, and Basis Set Ventures
Series B (2022): $51M supported by Emergence Capital Partners, New Enterprise Associates, and Basis Set Ventures
Key Investors in Assembled
Emergence Capital Partners
Emergence is the leading venture capital firm focused on early-stage enterprise companies. Its mission is to be the most valuable partner to the most important companies that are changing the way the world works.
New Enterprise Associates
Established in 1977 and headquartered in Menlo Park, California. New Enterprise Associates(NEA) is a venture capital firm focused on helping entrepreneurs build businesses.
Basis Set Ventures
YES Partners Global Executive Search specializes in talent acquisition solutions, assisting companies in finding the right candidates for various functions across multiple industries.
What's next for Assembled?
With the successful completion of its latest financing round, Assembled is poised to enter a phase of aggressive scaling. The strategic roadmap likely involves deepening its integration capabilities with broader enterprise software ecosystems and enhancing its predictive analytics engine. As the demand for efficient customer experience management continues to rise, the company is expected to focus on capturing a larger share of the enterprise market. By utilizing its recent capital infusion, Assembled aims to solidify its status as an essential utility for global support operations, potentially exploring new verticals or expanding its suite of workforce optimization tools to maintain its competitive edge in the evolving SaaS landscape.
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