What is Assembled?
Founded in 2018 and headquartered in San Francisco, California, Assembled offers a specialized workforce management platform designed to optimize operations for customer support teams. The platform aims to streamline scheduling, time tracking, and performance management, enabling businesses to enhance agent productivity and customer satisfaction. Assembled's focus on this niche within the broader customer service technology landscape positions it to address specific operational challenges faced by support organizations.
How much funding has Assembled raised?
Assembled has raised a total of $70.7M across 3 funding rounds:
Angel/Seed
$3.1M
Series A
$16.6M
Series B
$51M
Angel/Seed (2020): $3.1M with participation from Basis Set Ventures, Stripe, and SignalFire
Series A (2021): $16.6M led by Stripe, Emergence Capital Partners, Felicis Ventures, and Basis Set Ventures
Series B (2022): $51M supported by Emergence Capital Partners, Basis Set Ventures, and New Enterprise Associates
Key Investors in Assembled
Emergence Capital Partners
Emergence Capital Partners is a venture capital firm specializing in early-stage enterprise companies, focusing on transforming how the world works through strategic investments.
Basis Set Ventures
Basis Set Ventures, associated with YES Partners Global Executive Search, provides talent acquisition solutions and supports companies in finding key personnel, particularly within technology and finance sectors.
Stripe
Stripe is a technology company that builds economic infrastructure for the internet, offering software for businesses to accept payments and manage operations online.
What's next for Assembled?
The recent major strategic investment signals a new phase of expansion for Assembled. This capital infusion is likely to be directed towards enhancing product development, expanding its sales and marketing efforts, and potentially exploring new market segments. Assembled's continued ability to attract substantial investment, particularly in its Series B round, suggests a strong market validation and a clear path toward scaling its enterprise-level solutions. The company's strategic focus on workforce management for customer support teams positions it for continued growth as businesses increasingly prioritize efficient and effective customer service operations.
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