Waterstone Bank Executive and Leadership Team

October, 2026

Leadership Overview

Waterstone Bank has 10 executives leading key functions including financial oversight, community banking, and loan origination.

Committed to local financial stability, Waterstone Bank delivers comprehensive banking solutions while fostering long-term growth across suburban communities through dedicated service and professional expertise.

Leadership Roles at Waterstone Bank

  • Chief Financial Officer - Mark Gerke
  • Community President - Shanda Caveney
  • Community President - Pam Zorko
  • Community President - Gurdeep Chahal
  • Community President-Loan Officer - Gina Rafenstein
  • Community Bank President - Korey Smith
  • Community President - Caleb Quakkelaar
  • Community President - Joshua Braun
  • Community Bank President - Heather Rodriquez
  • Community Bank President - Aimee Good
  • Mark Gerke - Chief Financial Officer

    Mark Gerke, the Chief Financial Officer at Waterstone Bank, manages the entire fiscal health of the institution. Overseeing capital allocation, the Chief Financial Officer ensures the bank maintains robust liquidity to support mortgage products and commercial loans. This leadership role involves rigorous analysis of market trends to optimize interest rate margins and balance sheet performance. By directing financial reporting and regulatory compliance, Mark Gerke secures the long-term stability of the organization. Gerke also coordinates with the board to align investment strategies with the bank's mission of community support. Through precise management of assets and liabilities, the Chief Financial Officer drives sustainable growth across the suburban Milwaukee market. This position requires constant monitoring of economic indicators to mitigate risk while maximizing shareholder value. Ultimately, Gerke maintains the fiscal integrity necessary for the bank to continue providing essential checking, savings, and business banking services to local residents.

    Shanda Caveney - Community President

    Shanda Caveney, the Community President at Waterstone Bank, directs regional operations focused on deepening local client relationships. Overseeing branch-level service delivery, the Community President ensures that mortgage products and home equity solutions meet the specific needs of the suburban Milwaukee area. This leadership role involves active participation in community events to strengthen the bank's presence and reputation. By managing local staff, Shanda Caveney fosters a culture of personalized banking that distinguishes the institution from larger competitors. Caveney also collaborates with business banking teams to facilitate commercial loans for regional enterprises. Through consistent engagement with local stakeholders, the Community President drives deposit growth and customer retention. This position requires a deep understanding of the local economic landscape to provide tailored financial advice. Ultimately, Caveney ensures that the bank remains a cornerstone of the community by delivering accessible checking, savings, and IRA account services to every client.

    Pam Zorko - Community President

    Pam Zorko, the Community President at Waterstone Bank, manages strategic outreach initiatives to expand the bank's footprint in key suburban sectors. Overseeing the implementation of retail banking programs, the Community President ensures that certificates of deposit and money market accounts remain competitive for local savers. This leadership role involves mentoring branch personnel to maintain high standards of customer service and operational efficiency. By analyzing regional demographic shifts, Pam Zorko identifies new opportunities for mortgage lending and business banking expansion. Zorko also coordinates with the executive team to ensure that corporate policies translate effectively into local market success. Through the cultivation of professional networks, the Community President drives brand awareness and community involvement. This position requires a focus on long-term relationship building to secure the bank's position as a trusted financial partner. Ultimately, Zorko supports the overall mission by providing reliable, community-focused financial products that empower local families and businesses.

    Gurdeep Chahal - Community President

    Gurdeep Chahal, the Community President at Waterstone Bank, leads efforts to optimize branch performance and service quality within the assigned territory. Overseeing the delivery of consumer banking products, the Community President ensures that checking and savings accounts provide maximum value to local households. This leadership role involves streamlining internal processes to improve the speed and accuracy of loan processing for home equity products. By fostering strong ties with local business owners, Gurdeep Chahal facilitates commercial lending that supports regional economic development. Chahal also works closely with the marketing department to tailor promotional campaigns to the specific needs of the local population. Through proactive management of branch resources, the Community President drives operational excellence and revenue growth. This position requires a commitment to community involvement and a deep understanding of the bank's historical stability. Ultimately, Chahal ensures that every client receives professional, personalized attention that reinforces the bank's reputation for excellence.

    Gina Rafenstein - Community President-Loan Officer

    Gina Rafenstein, the Community President-Loan Officer at Waterstone Bank, specializes in the origination and management of complex mortgage portfolios. Overseeing the entire loan lifecycle, the Community President-Loan Officer ensures that applicants receive expert guidance on home equity products and residential financing. This leadership role involves balancing high-volume loan production with strict adherence to underwriting standards. By leveraging deep knowledge of the local real estate market, Gina Rafenstein provides customized solutions that help families achieve homeownership. Rafenstein also collaborates with other community leaders to identify emerging market trends that impact lending volume. Through the application of rigorous financial analysis, the Community President-Loan Officer mitigates credit risk while maintaining a healthy loan pipeline. This position requires a blend of sales acumen and technical expertise to navigate the competitive mortgage landscape. Ultimately, Rafenstein drives the bank's growth by delivering high-quality lending services that align with the institution's long-standing tradition of community support.

    Korey Smith - Community Bank President

    Korey Smith, the Community Bank President at Waterstone Bank, directs the strategic operations of multiple branches to ensure consistent service delivery. Overseeing the integration of digital banking tools with traditional branch services, the Community Bank President ensures that clients have seamless access to checking, savings, and IRA accounts. This leadership role involves driving performance metrics related to deposit growth and customer satisfaction. By championing community involvement, Korey Smith strengthens the bank's ties to local organizations and civic groups. Smith also manages the professional development of branch managers to ensure a high level of expertise across the region. Through the execution of corporate initiatives, the Community Bank President supports the bank's broader goals of stability and market expansion. This position requires a focus on operational efficiency and the ability to adapt to changing consumer preferences. Ultimately, Smith ensures that the bank remains a vital resource for the financial health of the community.

    Caleb Quakkelaar - Community President

    Caleb Quakkelaar, the Community President at Waterstone Bank, manages the execution of retail banking strategies within the suburban Milwaukee region. Overseeing the promotion of certificates of deposit and money market products, the Community President ensures that the bank meets the savings needs of diverse client segments. This leadership role involves analyzing branch performance data to identify areas for improvement in service delivery and operational workflow. By building strong relationships with local business leaders, Caleb Quakkelaar facilitates commercial loan opportunities that drive regional economic activity. Quakkelaar also coordinates with the executive team to ensure that local operations remain aligned with the bank's core values of stability and community involvement. Through the effective management of branch staff, the Community President drives customer loyalty and brand trust. This position requires a proactive approach to problem-solving and a dedication to providing exceptional financial services. Ultimately, Quakkelaar contributes to the bank's success by fostering a culture of excellence.

    Joshua Braun - Community President

    Joshua Braun, the Community President at Waterstone Bank, leads the development of local market strategies to increase the bank's share of the consumer banking sector. Overseeing the implementation of mortgage and home equity programs, the Community President ensures that clients receive timely and accurate financial solutions. This leadership role involves managing branch-level budgets and resource allocation to maximize profitability. By engaging with the local community, Joshua Braun promotes the bank's services and reinforces its reputation for reliability. Braun also works with the commercial banking team to support the financial needs of local businesses through tailored loan products. Through the application of strategic planning, the Community President drives growth in checking and savings account volume. This position requires a focus on maintaining high standards of service while navigating the complexities of the modern financial environment. Ultimately, Braun ensures that the bank continues to serve as a pillar of financial stability for the local population.

    Heather Rodriquez - Community Bank President

    Heather Rodriquez, the Community Bank President at Waterstone Bank, directs the operational and strategic functions of the bank's retail branches. Overseeing the delivery of comprehensive financial products, the Community Bank President ensures that customers have access to high-quality checking, savings, and IRA accounts. This leadership role involves fostering a collaborative environment where branch staff can excel in meeting client needs. By monitoring regional market conditions, Heather Rodriquez adjusts service strategies to maintain a competitive edge in mortgage and home equity lending. Rodriquez also participates in community outreach programs to enhance the bank's visibility and impact. Through the effective management of branch operations, the Community Bank President drives efficiency and customer satisfaction. This position requires a deep commitment to the bank's mission of community involvement and financial stability. Ultimately, Rodriquez ensures that the bank remains a trusted partner for individuals and businesses seeking reliable financial services in the suburban Milwaukee area.

    Aimee Good - Community Bank President

    Aimee Good, the Community Bank President at Waterstone Bank, manages the strategic direction of branch operations to support the bank's growth objectives. Overseeing the promotion of business banking products and commercial loans, the Community Bank President ensures that local enterprises have the capital necessary to thrive. This leadership role involves coordinating with the executive team to implement new financial products and services that meet evolving market demands. By building strong relationships with local stakeholders, Aimee Good enhances the bank's reputation as a community-focused institution. Good also oversees the training and development of branch personnel to ensure a consistent and high-quality customer experience. Through the application of data-driven insights, the Community Bank President drives improvements in operational performance and service delivery. This position requires a focus on long-term sustainability and a dedication to the bank's core values. Ultimately, Good ensures that the bank continues to provide essential financial services that support the prosperity of the community.

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    Frequently Asked Questions Regarding Waterstone Bank Top Executives and Leadership Team

    Who leads Waterstone Bank?
    Waterstone Bank is led by Mark Gerke (Chief Financial Officer), along with executives such as Shanda Caveney (Community President) and Pam Zorko (Community President).
    Who is part of Waterstone Bank’s executive team?
    The executive team of Waterstone Bank includes leaders such as Mark Gerke (Chief Financial Officer), Shanda Caveney (Community President), Pam Zorko (Community President) and other senior executives.
    How many executives does Waterstone Bank have?
    Waterstone Bank has 10 executives leading key business areas.
    What roles are included in Waterstone Bank’s leadership team?
    The leadership team of Waterstone Bank includes roles such as Chief Financial Officer, Community President, Community President, Community President, Community President-Loan Officer.