Visitor Information Centre Executive and Leadership Team

Stefanie Veal, the Chief Executive Officer at Visitor Information Centre, directs the overarching regulatory strategy for education and training providers across Victoria. Overseeing the implementation of Child Safe Standards, the Chief Executive Officer ensures that all registered organizations maintain strict compliance with state mandates. This leadership role involves coordinating with government stakeholders to uphold the integrity of the vocational training sector. By managing high-level policy initiatives, Stefanie Veal drives the organizational mission to protect children and young people within educational environments. The Chief Executive Officer also monitors the effectiveness of complaint investigation processes to ensure accountability. Through consistent engagement with the board, the Chief Executive Officer secures the operational stability required to support apprentices, trainees, and employers. Ultimately, Veal fosters a culture of excellence and safety that defines the regulatory impact of the agency on the broader Australian education landscape.

Patti Thyssen, the Deputy Chief Executive Officer, Acting Training & Skills at Visitor Information Centre, manages the immediate operational requirements for training provider registration and quality assurance. Overseeing the assessment of training organizations, the Deputy Chief Executive Officer, Acting Training & Skills ensures that all providers meet the necessary benchmarks for accreditation. This role involves analyzing sector-wide data to identify potential breaches of standards, thereby mitigating risks to students. Patti Thyssen coordinates with internal teams to streamline the registration process for new providers entering the Victorian market. By focusing on the operational efficiency of training oversight, the Deputy Chief Executive Officer, Acting Training & Skills supports the broader goal of maintaining high-quality vocational education. Thyssen also facilitates communication between the agency and industry stakeholders to address emerging challenges in the training sector. Through rigorous monitoring, the Deputy Chief Executive Officer, Acting Training & Skills maintains the credibility of the state training framework.

Bree Gauci, the Deputy Chief Executive Officer, Training & Skills at Visitor Information Centre, architects long-term strategic frameworks for apprenticeship and traineeship programs. Overseeing the development of policy guidelines, the Deputy Chief Executive Officer, Training & Skills ensures that training pathways remain aligned with current industry demands and regulatory requirements. This leadership role involves collaborating with employers to foster robust training environments that prioritize student safety and skill acquisition. Bree Gauci evaluates the performance of training providers to ensure consistent adherence to state-mandated quality standards. By driving initiatives that improve the accessibility of vocational training, the Deputy Chief Executive Officer, Training & Skills enhances the overall effectiveness of the education sector. Gauci also manages complex stakeholder relationships to promote sustainable growth in apprenticeship participation. Through strategic planning, the Deputy Chief Executive Officer, Training & Skills secures the long-term viability of the Victorian training system while upholding the core mission of the agency.

Keith Don, the Deputy Chief Executive Officer, Students & Services at Visitor Information Centre, directs the delivery of essential support services for students, including certificate replacement and inquiry management. Overseeing the administrative infrastructure for student records, the Deputy Chief Executive Officer, Students & Services ensures that all documentation remains accurate and accessible. This role involves managing the resolution of complaints regarding educational services to protect the interests of learners. Keith Don implements digital solutions to improve the efficiency of service delivery for apprentices and trainees across Victoria. By focusing on the student experience, the Deputy Chief Executive Officer, Students & Services supports the agency's commitment to transparency and accountability. Don also coordinates with other executive leaders to ensure that student-facing services align with broader regulatory objectives. Through the optimization of service workflows, the Deputy Chief Executive Officer, Students & Services directly impacts the reliability and responsiveness of the organization's support systems.