Visitor Information Centre Executive and Leadership Team

Stefanie Veal, the Chief Executive Officer at Visitor Information Centre, directs the overarching regulatory strategy for education and training providers across Victoria. Veal manages high-level interactions with government stakeholders to ensure alignment with Child Safe Standards. By overseeing the registration of training organizations, the Chief Executive Officer maintains the integrity of the state education framework. Stefanie Veal drives organizational efficiency by streamlining complaint investigation processes and policy implementation. This leadership role involves constant collaboration with the Board to address emerging risks within the training sector. Through the management of complex regulatory requirements, the Chief Executive Officer secures the safety and quality of learning environments. Ultimately, Veal fosters a culture of accountability, ensuring that all registered entities adhere to strict legislative mandates while supporting the broader mission of protecting children and young people throughout the Australian education landscape.

Patti Thyssen, the Deputy Chief Executive Officer, Acting Training & Skills at Visitor Information Centre, manages the operational oversight of vocational training programs. Thyssen directs the assessment of training providers to ensure adherence to state-mandated quality benchmarks. By monitoring the performance of registered organizations, the Deputy Chief Executive Officer, Acting Training & Skills mitigates risks associated with non-compliance. Patti Thyssen coordinates with industry partners to refine apprenticeship and traineeship standards, facilitating a robust workforce development pipeline. This role requires constant evaluation of training delivery models to maintain high educational outcomes. Through the implementation of rigorous audit protocols, the Deputy Chief Executive Officer, Acting Training & Skills safeguards the interests of apprentices and employers alike. Thyssen maintains operational excellence by aligning training initiatives with current regulatory requirements, thereby strengthening the overall effectiveness of the Victorian education and training sector.

Keith Don, the Deputy Chief Executive Officer, Students & Services at Visitor Information Centre, oversees the delivery of essential support services for learners across Victoria. Don manages the processing of student certificate replacements and provides direct assistance to individuals navigating the training system. By supervising the student-facing administrative functions, the Deputy Chief Executive Officer, Students & Services ensures that all inquiries receive timely and accurate resolution. Keith Don architects service improvements to enhance the accessibility of information for apprentices and trainees. This leadership role involves managing the interface between the regulatory body and the student population to maintain trust and transparency. Through the optimization of service delivery channels, the Deputy Chief Executive Officer, Students & Services supports the educational journey of thousands of individuals. Don drives initiatives that prioritize student welfare, ensuring that every service interaction reflects the commitment to high-quality educational standards.

Bree Gauci, the Deputy Chief Executive Officer, Training & Skills at Visitor Information Centre, leads the strategic development of training frameworks and skill-based qualifications. Gauci directs the evaluation of training provider applications, ensuring that only qualified organizations operate within the Victorian jurisdiction. By analyzing sector-wide data, the Deputy Chief Executive Officer, Training & Skills identifies trends that inform future policy adjustments. Bree Gauci collaborates with internal teams to enforce compliance with Child Safe Standards, specifically focusing on the training environment. This role involves managing complex relationships with educational institutions to foster continuous improvement in vocational training. Through the rigorous application of regulatory standards, the Deputy Chief Executive Officer, Training & Skills protects the integrity of the qualification system. Gauci ensures that all training programs meet the evolving needs of the labor market while maintaining the highest levels of safety and educational quality.