Visitor Information Centre Executive and Leadership Team

Stefanie Veal, the Chief Executive Officer at Visitor Information Centre, directs the overarching regulatory strategy for Victorian education and training providers. Veal architects high-level compliance frameworks to ensure all registered organizations adhere strictly to Child Safe Standards. By managing relationships with government stakeholders, the Chief Executive Officer secures the integrity of the state training sector. Stefanie Veal also oversees the alignment of internal operations with legislative mandates, fostering a culture of accountability across the entire organization. This leadership role involves constant evaluation of regulatory efficacy to protect children and young people within the education system. Through proactive governance, the Chief Executive Officer drives the mission of maintaining quality standards. Ultimately, Veal ensures the organization remains a trusted authority for apprentices, trainees, and employers throughout the region, providing the necessary oversight to uphold educational excellence and safety protocols across all Victorian training environments.

Patti Thyssen, the Deputy Chief Executive Officer, Acting Training & Skills at Visitor Information Centre, manages the operational delivery of training standards and skill development programs. Thyssen directs the assessment of training providers to ensure compliance with state-mandated quality benchmarks. By coordinating with industry partners, the Deputy Chief Executive Officer, Acting Training & Skills facilitates the smooth administration of apprenticeship and traineeship pathways. Patti Thyssen also investigates complaints regarding potential breaches of standards, applying rigorous analytical methods to resolve issues within the training sector. This leadership role requires constant monitoring of regional skill requirements to support the broader Victorian workforce. Through strategic oversight of training initiatives, the Deputy Chief Executive Officer, Acting Training & Skills optimizes the effectiveness of vocational education programs. Ultimately, Thyssen strengthens the connection between regulatory requirements and practical skill acquisition, ensuring that all training organizations meet the high expectations set for the Victorian education sector.

Keith Don, the Deputy Chief Executive Officer, Students & Services at Visitor Information Centre, oversees the direct support systems for students and apprentices across Victoria. Don architects efficient processes for course registration and the secure replacement of student certificates. By managing the service delivery infrastructure, the Deputy Chief Executive Officer, Students & Services ensures that all individuals receive timely assistance regarding their educational credentials. Keith Don also leads the development of digital platforms that simplify interactions between the regulatory authority and the student population. This leadership role involves maintaining high service standards to support the diverse needs of learners within the state. Through the implementation of streamlined administrative workflows, the Deputy Chief Executive Officer, Students & Services enhances the overall experience for those navigating the training system. Ultimately, Don provides the essential support mechanisms required to maintain student confidence and operational transparency within the Victorian education and training landscape.

Bree Gauci, the Deputy Chief Executive Officer, Training & Skills at Visitor Information Centre, drives the long-term strategic planning for vocational training and skill development initiatives. Gauci architects comprehensive policies that govern the registration and ongoing monitoring of training organizations. By analyzing sector-wide performance data, the Deputy Chief Executive Officer, Training & Skills identifies opportunities for improving educational outcomes across the state. Bree Gauci also collaborates with the Board to refine regulatory approaches, ensuring that training providers remain responsive to evolving industry demands. This leadership role involves balancing strict compliance requirements with the need for a flexible and robust training market. Through the execution of targeted improvement strategies, the Deputy Chief Executive Officer, Training & Skills fosters a high-quality environment for apprentices and trainees. Ultimately, Gauci secures the future of the Victorian training sector by maintaining rigorous standards that support both employers and the next generation of skilled professionals.