Universal Group Executive and Leadership Team

August, 2026

Leadership Overview

Universal Group has 6 executives leading key functions including strategy, partnership development, human capital, administrative operations, regional insurance management, and investment financing.

Focused on delivering comprehensive financial security across the Caribbean, Universal Group prioritizes robust insurance solutions and investment services to empower regional economic stability and growth.

Leadership Roles at Universal Group

  • President & Chief Executive Officer, Amp - Josely Maldonado
  • President and Chief Executive Officer of âœOur Partnership - Monique Miranda
  • Executive Secretary EAIA President - Frances Agostini
  • President - Jaime Toro- Santiago
  • President - Uli - Jose Benitez Ulmer
  • Chief Human Resources Officer - Sary Vázquez
  • Josely Maldonado - President & Chief Executive Officer, Amp

    Josely Maldonado, the President & Chief Executive Officer, Amp at Universal Group, directs the overarching strategic vision for property and casualty insurance operations. By overseeing the integration of life products and services, the President & Chief Executive Officer, Amp ensures alignment with the broader corporate mission of providing financial security across the Caribbean. This leadership role involves constant evaluation of market trends to maintain competitive positioning in the insurance sector. Josely Maldonado drives operational excellence by coordinating with the board to optimize capital allocation and risk management frameworks. Through rigorous oversight of underwriting standards, the President & Chief Executive Officer, Amp secures long-term profitability and market resilience. By fostering innovation in policy financing, the executive strengthens the company's ability to serve diverse client needs. Ultimately, the President & Chief Executive Officer, Amp maintains the integrity of the organization while expanding the footprint of insurance services throughout the region.

    Monique Miranda - President and Chief Executive Officer of âœOur Partnership

    Monique Miranda, the President and Chief Executive Officer of âœOur Partnership at Universal Group, architects collaborative frameworks that enhance service delivery across the Caribbean market. By managing external alliances, the President and Chief Executive Officer of âœOur Partnership ensures that insurance products and investment services reach target demographics with maximum efficiency. This role involves negotiating complex agreements that expand the reach of property and casualty offerings. Monique Miranda drives growth by aligning partnership objectives with the core mission of providing comprehensive financial protection. Through the cultivation of strategic relationships, the President and Chief Executive Officer of âœOur Partnership bolsters the company's market presence and operational capacity. By streamlining communication between stakeholders and internal departments, the executive facilitates seamless service integration. Ultimately, the President and Chief Executive Officer of âœOur Partnership secures the sustainability of the business model through high-impact collaborations that support regional economic development.

    Frances Agostini - Executive Secretary EAIA President

    Frances Agostini, the Executive Secretary EAIA President at Universal Group, manages the administrative infrastructure that supports executive decision-making and corporate governance. By overseeing the flow of information between the President's office and various departments, the Executive Secretary EAIA President ensures that strategic directives receive proper execution. This role involves coordinating complex schedules and high-level meetings that facilitate the delivery of insurance and investment services. Frances Agostini drives organizational efficiency by maintaining rigorous standards for documentation and internal communication. Through the management of administrative workflows, the Executive Secretary EAIA President enables the leadership team to focus on core business objectives and regional expansion. By optimizing the operational environment, the executive supports the company's mission of providing stable financial solutions. Ultimately, the Executive Secretary EAIA President secures the operational continuity required to maintain the company's reputation for reliability and professional service throughout the Caribbean.

    Jaime Toro- Santiago - President

    Jaime Toro- Santiago, the President at Universal Group, directs the operational execution of property and casualty insurance programs across the Caribbean. By overseeing regional service delivery, the President ensures that insurance policies and financing options meet the specific needs of the local market. This leadership role involves monitoring performance metrics to guarantee that service standards remain high. Jaime Toro- Santiago drives growth by identifying opportunities to refine product offerings and improve customer engagement. Through the coordination of regional teams, the President maintains the company's commitment to providing accessible financial protection. By aligning operational activities with the broader corporate strategy, the executive supports the company's mission of fostering economic stability. Ultimately, the President secures the company's market position by delivering consistent, high-quality insurance services that address the evolving requirements of clients in the region while maintaining strict adherence to regulatory and industry standards.

    Jose Benitez Ulmer - President - Uli

    Jose Benitez Ulmer, the President - Uli at Universal Group, directs the specialized investment and financing initiatives that complement the company's core insurance portfolio. By overseeing the deployment of capital, the President - Uli ensures that investment strategies align with the long-term financial goals of the organization. This role involves analyzing market data to optimize the performance of insurance policy financing products. Jose Benitez Ulmer drives value creation by identifying strategic investment opportunities that enhance the company's overall financial health. Through the management of financial assets, the President - Uli supports the company's mission of providing comprehensive financial services to the Caribbean. By coordinating with other executive leaders, the executive ensures that investment activities remain integrated with the broader business model. Ultimately, the President - Uli secures the financial stability of the organization by maintaining a balanced and growth-oriented approach to capital management and investment operations.

    Sary Vázquez - Chief Human Resources Officer

    Sary Vázquez, the Chief Human Resources Officer at Universal Group, directs the talent acquisition and organizational development strategies necessary to support the company's insurance and investment operations. By overseeing workforce planning, the Chief Human Resources Officer ensures that the organization maintains the specialized expertise required for property and casualty services. This leadership role involves designing performance management systems that align employee output with corporate goals. Sary Vázquez drives cultural initiatives that promote professional excellence and operational efficiency across the Caribbean. Through the implementation of robust training programs, the Chief Human Resources Officer prepares the workforce to navigate the complexities of the insurance industry. By fostering a high-performance environment, the executive supports the overall mission of delivering reliable financial products. Ultimately, the Chief Human Resources Officer secures the human capital foundation that enables the company to maintain its competitive edge and service quality in the regional market.

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    Frequently Asked Questions Regarding Universal Group Top Executives and Leadership Team

    Who leads Universal Group?
    Universal Group is led by Josely Maldonado (President & Chief Executive Officer, Amp), along with executives such as Monique Miranda (President and Chief Executive Officer of âœOur Partnership) and Frances Agostini (Executive Secretary EAIA President).
    Who is part of Universal Group’s executive team?
    The executive team of Universal Group includes leaders such as Josely Maldonado (President & Chief Executive Officer, Amp), Monique Miranda (President and Chief Executive Officer of âœOur Partnership), Frances Agostini (Executive Secretary EAIA President) and other senior executives.
    How many executives does Universal Group have?
    Universal Group has 6 executives leading key business areas.
    What roles are included in Universal Group’s leadership team?
    The leadership team of Universal Group includes roles such as President & Chief Executive Officer, Amp, President and Chief Executive Officer of âœOur Partnership, Executive Secretary EAIA President, President, President - Uli.