Leadership Overview
UPS has 10 executives leading key functions including strategy, operations, finance, investment, regional management, healthcare sales, network design, trade solutions, mail innovation, and enterprise sales.
Focused on global logistics excellence, UPS delivers integrated transportation solutions that empower businesses to navigate complex supply chains while maintaining a commitment to operational efficiency and customer-centric service across international markets.
Focused on global logistics excellence, UPS delivers integrated transportation solutions that empower businesses to navigate complex supply chains while maintaining a commitment to operational efficiency and customer-centric service across international markets.
Leadership Roles at UPS
Carol Tomé - Chief Executive Officer
Carol Tomé, the Chief Executive Officer at UPS, directs the overarching strategic vision for the global logistics network. Tomé architects long-term growth initiatives while overseeing the integration of advanced technology into package delivery systems. By aligning corporate objectives with evolving market demands, the Chief Executive Officer ensures the organization maintains a competitive edge in freight and supply chain management. This leadership role involves constant collaboration with the Board to optimize capital allocation and drive shareholder value. Through rigorous oversight of international operations, Tomé strengthens the company's position as a leader in transportation. Carol Tomé executes high-level decisions that impact the entire enterprise, fostering a culture of efficiency and reliability. Ultimately, the Chief Executive Officer secures the future of the organization by prioritizing sustainable practices and innovative service models that support diverse consumer needs across the global landscape.

Jerry Del Gaudio - Chief Financial Officer & Head of Neck Cancer Alliance
Jerry Del Gaudio, the Chief Financial Officer & Head of Neck Cancer Alliance at UPS, governs the financial health and fiscal strategy of the organization. Del Gaudio manages capital investments, budgeting, and financial reporting to ensure the company maintains a robust balance sheet. Overseeing the financial planning process, the Chief Financial Officer & Head of Neck Cancer Alliance aligns fiscal resources with the strategic goals of the transportation and logistics business. This role involves analyzing market trends to mitigate financial risks while identifying opportunities for expansion. By maintaining transparency and accountability, Del Gaudio supports the long-term stability of the enterprise. Jerry Del Gaudio also directs initiatives that bridge corporate social responsibility with organizational health, demonstrating a commitment to broader community impact. Through precise financial oversight, the Chief Financial Officer & Head of Neck Cancer Alliance enables the company to invest in the infrastructure and technology necessary for sustained global growth.
Jill Schubert - Vice President & Chief Operating Officer
Jill Schubert, the Vice President & Chief Operating Officer at UPS, manages the daily execution of complex logistics and transportation workflows. Schubert optimizes the movement of packages and freight by refining internal processes to increase speed and accuracy. Overseeing the operational infrastructure, the Vice President & Chief Operating Officer ensures that the global network functions with maximum efficiency. This role requires constant coordination with regional teams to address bottlenecks and improve service delivery standards. By implementing data-driven solutions, Jill Schubert enhances the reliability of the supply chain for businesses and consumers alike. The Vice President & Chief Operating Officer drives performance improvements across all operational tiers, ensuring that the company meets its ambitious delivery targets. Through meticulous planning and resource management, Schubert maintains the integrity of the logistics framework, supporting the broader mission of providing seamless, integrated delivery solutions on a massive, international scale.
Matt Johnston - Managing Director - Investment Trust Chief Operating Officer
Matt Johnston, the Managing Director - Investment Trust Chief Operating Officer at UPS, oversees the operational management of investment trusts and financial assets. Johnston directs the administrative and operational functions that support the company's investment strategies, ensuring compliance and efficiency. By managing the internal processes of the trust, the Managing Director - Investment Trust Chief Operating Officer facilitates the effective allocation of capital to support core logistics operations. This role involves coordinating with financial teams to ensure that investment activities align with the broader corporate mission of providing world-class supply chain services. Matt Johnston executes operational improvements that streamline the management of these assets, reducing complexity and enhancing performance. Through diligent oversight, the Managing Director - Investment Trust Chief Operating Officer ensures that the financial foundation of the company remains secure, allowing the organization to focus on its primary objective of delivering critical shipments and freight across the global network.
Carie Monroe - District President
Carie Monroe, the District President at UPS, leads regional operations and ensures the successful implementation of corporate strategies within the assigned territory. Monroe oversees the local logistics network, managing the movement of freight and packages to meet customer expectations. By driving operational excellence at the district level, the District President ensures that service quality remains consistent with the company's global standards. This role involves managing local teams, optimizing delivery routes, and addressing regional supply chain challenges. Carie Monroe executes initiatives that improve efficiency and customer satisfaction, directly contributing to the overall success of the organization. Through proactive leadership, the District President fosters a culture of safety and performance, ensuring that the district remains a vital component of the broader transportation network. Monroe maintains strong relationships with local business partners, facilitating the seamless integration of logistics services into the regional economy and supporting the company's commitment to reliable delivery.
Nico Nauen - President, Healthcare Sales
Nico Nauen, the President, Healthcare Sales at UPS, directs the commercial strategy for the specialized healthcare logistics sector. Nauen oversees the development of tailored delivery solutions for critical medical shipments, ensuring compliance with stringent industry regulations. By expanding the company's footprint in the healthcare market, the President, Healthcare Sales drives revenue growth through strategic partnerships with pharmaceutical and medical device organizations. This role involves collaborating with operations teams to ensure the integrity of temperature-sensitive and time-critical freight. Nico Nauen executes sales initiatives that highlight the company's unique capabilities in managing complex healthcare supply chains. Through deep industry expertise, the President, Healthcare Sales positions the organization as a trusted partner for healthcare providers globally. Nauen ensures that the sales strategy aligns with the company's broader mission of providing reliable, integrated logistics services, ultimately supporting the delivery of life-saving products to patients and facilities across the international network.
Peg O'Neil - President, Network Design & Optimization, UPS International, Healthcare & Supply Chain Solutions
Peg O'Neil, the President, Network Design & Optimization, UPS International, Healthcare & Supply Chain Solutions at UPS, architects the structural framework of the global logistics network. O'Neil optimizes the flow of freight and packages by designing efficient routes and distribution models. Overseeing the integration of international and healthcare supply chain solutions, the President, Network Design & Optimization, UPS International, Healthcare & Supply Chain Solutions ensures that the network remains scalable and responsive to market changes. This role involves analyzing complex data to improve transit times and reduce operational costs. By refining the design of the logistics infrastructure, Peg O'Neil enhances the company's ability to handle critical shipments with precision. The President, Network Design & Optimization, UPS International, Healthcare & Supply Chain Solutions drives innovation in network planning, ensuring that the organization maintains its leadership position in the global transportation industry through superior design and strategic optimization of all supply chain assets.
Jessica Rosen - President, UPS STTAS & UPS FTZ Zone Solutions
Jessica Rosen, the President, UPS STTAS & UPS FTZ Zone Solutions at UPS, manages the specialized trade and customs brokerage services that facilitate international commerce. Rosen oversees the operations of foreign trade zones and trade management solutions, ensuring that clients navigate complex regulatory environments with ease. By providing expert guidance on trade compliance, the President, UPS STTAS & UPS FTZ Zone Solutions enables businesses to streamline their cross-border supply chains. This role involves coordinating with global trade authorities and internal logistics teams to ensure the efficient movement of freight. Jessica Rosen executes strategies that simplify international shipping, reducing barriers for customers and enhancing the company's value proposition. Through the management of these critical trade solutions, the President, UPS STTAS & UPS FTZ Zone Solutions supports the organization's mission of providing integrated delivery services that span the globe, ensuring that international shipments move securely and efficiently through every stage of the supply chain.
Felicia Adkins - President, UPS Mail Innovations
Felicia Adkins, the President, UPS Mail Innovations at UPS, directs the specialized mail and parcel delivery services that leverage the company's extensive logistics network. Adkins oversees the operational strategy for high-volume mail processing, ensuring cost-effective and reliable delivery solutions for businesses. By optimizing the integration of mail services into the broader transportation framework, the President, UPS Mail Innovations enhances the company's ability to serve diverse customer needs. This role involves managing partnerships with postal services and refining the distribution process to improve speed and accuracy. Felicia Adkins executes initiatives that expand the reach of mail-based logistics, supporting the company's commitment to comprehensive supply chain management. Through the leadership of this division, the President, UPS Mail Innovations ensures that the organization remains a versatile provider of delivery services, effectively handling everything from small parcels to large-scale mail shipments while maintaining the high standards of reliability expected from the global network.

Jim Katsafanas - President, Enterprise Accounts Sales
Jim Katsafanas, the President, Enterprise Accounts Sales at UPS, leads the commercial strategy for the company's largest and most complex corporate clients. Katsafanas oversees the sales teams responsible for managing long-term relationships with major organizations, ensuring that logistics solutions are tailored to specific business requirements. By driving the adoption of integrated supply chain services, the President, Enterprise Accounts Sales secures significant revenue streams and strengthens the company's market position. This role involves collaborating with operations and technology teams to deliver customized freight and delivery solutions that address the unique challenges of enterprise-level clients. Jim Katsafanas executes sales strategies that emphasize the value of the global network, fostering deep partnerships that support the growth of both the client and the organization. Through the leadership of enterprise sales, the President, Enterprise Accounts Sales ensures that the company remains the preferred partner for businesses seeking reliable, scalable, and efficient transportation and logistics services on a global scale.
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