Servus Credit Union Executive and Leadership Team

Ian Burns, the President & Chief Executive Officer at Servus Credit Union, directs the overarching strategic vision for the organization. By aligning corporate objectives with the needs of members, the President & Chief Executive Officer ensures sustainable growth across the Canadian financial landscape. This leadership role involves constant collaboration with the Board to refine long-term goals and maintain institutional stability. Ian Burns monitors market trends to adapt service offerings, ensuring the credit union remains competitive in a rapidly evolving banking sector. Through rigorous oversight of executive performance, the President & Chief Executive Officer drives organizational excellence and maintains high standards of governance. By prioritizing member value, the executive secures the financial health of the institution. Ultimately, Burns fosters a culture of innovation that supports the core mission of providing accessible, high-quality financial services to individuals and businesses throughout the region.

Ryan Gobolos, the Chief Financial Officer at Servus Credit Union, manages the fiscal health and capital allocation strategies of the organization. By overseeing financial reporting, budgeting, and risk management, the Chief Financial Officer ensures the institution maintains a strong balance sheet. This role involves analyzing economic data to inform investment decisions and support the long-term financial sustainability of the credit union. Ryan Gobolos directs the treasury functions and ensures compliance with regulatory standards across all financial operations. By providing critical insights to the executive team, the Chief Financial Officer enables data-driven decision-making that supports growth initiatives. The executive monitors liquidity and capital adequacy to protect member assets while funding new service developments. Through disciplined financial oversight, Gobolos secures the economic foundation of the organization, ensuring that the credit union remains a resilient and trusted partner for members throughout the region.

Caroline Ziober, the Chief Operating Officer at Servus Credit Union, oversees the daily execution of personal and business financial services. By managing the infrastructure that supports member transactions, the Chief Operating Officer ensures seamless delivery of banking products across the regional network. This leadership role involves optimizing service channels to improve member experience and operational efficiency. Caroline Ziober directs the implementation of technology upgrades that modernize the credit union's service delivery model. By analyzing performance metrics, the Chief Operating Officer identifies opportunities for process improvement and cost reduction. The executive coordinates with other leaders to ensure that operational capacity matches the strategic growth targets of the organization. Through the management of core banking functions, Ziober maintains the reliability and security of financial services, directly contributing to the long-term success and stability of the credit union in the competitive Canadian market.

James Shore, the Chief of Staff at Servus Credit Union, manages the internal coordination of executive initiatives and organizational workflows. By streamlining communication between departments, the Chief of Staff ensures that strategic priorities receive consistent attention and resources. This role involves facilitating complex projects that span multiple business units, thereby enhancing operational agility. James Shore monitors the execution of high-level directives to guarantee alignment with the broader corporate mission. By optimizing administrative processes, the Chief of Staff reduces friction in decision-making cycles and improves overall productivity. The executive acts as a primary liaison for the leadership team, ensuring that cross-functional goals remain synchronized with the financial objectives of the credit union. Through meticulous planning and resource allocation, Shore supports the successful implementation of enterprise-wide programs that strengthen the market position of the organization.