Leadership Overview
Servus Credit Union has 5 executives leading key functions including strategy, operations, financial management, and organizational alignment.
Committed to member-focused financial wellness, Servus Credit Union delivers comprehensive banking solutions while fostering economic prosperity across Alberta through a cooperative business model that prioritizes community reinvestment and sustainable growth.
Committed to member-focused financial wellness, Servus Credit Union delivers comprehensive banking solutions while fostering economic prosperity across Alberta through a cooperative business model that prioritizes community reinvestment and sustainable growth.
Leadership Roles at Servus Credit Union
Ian Burns - President & Chief Executive Officer
Ian Burns, the President & Chief Executive Officer at Servus Credit Union, directs the overarching strategic vision for the organization. Burns architects long-term growth initiatives while ensuring the credit union maintains a robust competitive position within the Canadian financial landscape. By overseeing the alignment of personal and business banking services, the President & Chief Executive Officer drives member value through innovative product development. Ian Burns manages high-level relationships with the Board of Directors to ensure fiscal responsibility and adherence to cooperative principles. This leadership role involves navigating complex regulatory environments to secure the financial health of the institution. Through the implementation of digital transformation strategies, the President & Chief Executive Officer enhances service delivery across all regional markets. Ultimately, Burns secures the future stability of the credit union by fostering a culture of excellence and member-centric service that defines the core mission of the organization.
Stephen Blakely - President & Chief Executive Officer
Stephen Blakely, the President & Chief Executive Officer at Servus Credit Union, executes operational excellence across the entire enterprise. Blakely focuses on the expansion of commercial lending portfolios and the optimization of credit risk management frameworks. By directing the integration of advanced financial technologies, the President & Chief Executive Officer improves the efficiency of daily banking operations for members. Stephen Blakely collaborates with executive leadership to refine the credit union's market approach, ensuring that personal and business financial services remain accessible and competitive. This role involves monitoring macroeconomic trends to adjust lending strategies and maintain liquidity requirements. Through the oversight of regional market penetration, the President & Chief Executive Officer strengthens the presence of the institution in diverse economic sectors. Ultimately, Blakely drives sustainable revenue growth by aligning internal processes with the evolving needs of the member base.
Ryan Gobolos - Chief Financial Officer
Ryan Gobolos, the Chief Financial Officer at Servus Credit Union, directs the financial planning, reporting, and capital management strategies of the organization. Gobolos architects robust fiscal policies that ensure the long-term solvency and growth of the credit union. By overseeing the treasury functions and investment portfolios, the Chief Financial Officer maintains the necessary liquidity to support personal and business lending activities. Ryan Gobolos collaborates with the Board of Directors to provide transparent financial insights and risk assessments that guide corporate decision-making. This leadership role involves managing the balance sheet to optimize returns while adhering to strict regulatory standards. Through the implementation of advanced financial modeling, the Chief Financial Officer identifies opportunities for capital efficiency and revenue diversification. Ultimately, Gobolos secures the financial foundation of the institution, ensuring that the credit union remains a stable and reliable partner for members throughout the region.
Caroline Ziober - Chief Operating Officer
Caroline Ziober, the Chief Operating Officer at Servus Credit Union, manages the daily execution of business processes and service delivery systems. Ziober architects scalable operational frameworks that support the credit union's extensive network of personal and business financial services. By overseeing the implementation of internal efficiency programs, the Chief Operating Officer ensures that member interactions remain seamless and high-quality. Caroline Ziober coordinates with other C-suite leaders to align operational capacity with the strategic goals established by the executive team. This leadership role involves managing large-scale infrastructure projects that enhance the digital and physical banking experience for members across Alberta. Through the optimization of resource allocation, the Chief Operating Officer drives productivity and reduces overhead costs. Ultimately, Ziober maintains the operational integrity of the institution, ensuring that every service offering reflects the commitment to member-focused financial wellness and community-based banking excellence.
James Shore - Chief of Staff
James Shore, the Chief of Staff at Servus Credit Union, facilitates the strategic alignment of executive priorities and organizational initiatives. Shore architects communication channels between the C-suite and various departments to ensure the seamless execution of corporate objectives. By overseeing the management of special projects, the Chief of Staff drives cross-functional collaboration that supports the delivery of personal and business financial services. James Shore coordinates the agenda for leadership meetings and monitors the progress of key performance indicators across the organization. This leadership role involves translating high-level strategy into actionable tasks for internal teams to improve overall productivity. Through the management of internal stakeholder relationships, the Chief of Staff ensures that the credit union remains focused on its mission of member-centric financial wellness. Ultimately, Shore optimizes the workflow of the executive office, allowing the leadership team to focus on long-term growth and community impact.
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Frequently Asked Questions Regarding Servus Credit Union Top Executives and Leadership Team
