Service Credit Union Executive and Leadership Team

Gerald Dumoulin, the Chief Executive Officer at Service Credit Union, directs the overarching strategic vision and long-term growth initiatives for the institution. By overseeing the alignment of member services with modern financial requirements, the Chief Executive Officer ensures the credit union maintains a competitive edge in the banking sector. Dumoulin manages high-level relationships with regulatory bodies and the Board to guarantee operational compliance and fiscal health. This leadership role involves driving expansion across North American markets while fostering a culture of service excellence. Through the implementation of rigorous performance metrics, Gerald Dumoulin optimizes the delivery of online banking and direct deposit products. Ultimately, Dumoulin secures the financial future of the organization by balancing aggressive growth targets with the core mission of providing accessible, reliable financial tools to the entire membership base.

David Araujo, the President & Chief Executive Officer at Service Credit Union, executes the daily operational strategy and organizational development plans. Araujo oversees the integration of digital banking platforms with traditional financial services to enhance member engagement. As the President & Chief Executive Officer, Araujo coordinates with department heads to streamline bill pay processes and improve overall service efficiency. This leadership position requires constant monitoring of market trends to adapt the credit union's product offerings to changing economic conditions. By fostering innovation within the executive team, David Araujo drives the adoption of new technologies that simplify banking for members. Araujo maintains a focus on sustainable growth, ensuring that the institution remains a pillar of financial support for the community while achieving significant operational milestones that strengthen the market position of the credit union.

Michael Dvorak, the Senior Vice President, Chief Financial Officer at Service Credit Union, manages the fiscal integrity and capital allocation strategies of the institution. Dvorak oversees the budgeting process, financial reporting, and risk management frameworks to ensure long-term solvency. As the Senior Vice President, Chief Financial Officer, Dvorak directs the investment portfolio and liquidity management to support the credit union's diverse range of banking products. This role involves collaborating with the executive team to evaluate the financial impact of new service initiatives and expansion projects. By maintaining strict oversight of internal controls, Michael Dvorak protects member assets and optimizes the balance sheet for maximum efficiency. Dvorak provides the necessary financial data to guide strategic decision-making, ensuring that the organization remains resilient against economic volatility while continuing to provide competitive interest rates and financial services to the membership.

Nicole Fawcett, the President at Service Credit Union, leads the execution of member-facing service strategies and regional operational excellence. Fawcett oversees the branch network and customer service departments to ensure consistent delivery of banking products. As the President, Fawcett drives initiatives that enhance member satisfaction and loyalty through personalized financial support. This leadership role involves coordinating with the executive team to refine service delivery models and expand the reach of the credit union. By analyzing member feedback and market data, Nicole Fawcett optimizes the operational workflow to improve efficiency and service quality. Fawcett maintains a focus on community engagement, ensuring that the institution remains responsive to the needs of the membership. Through strategic oversight of daily operations, Fawcett supports the overall growth and stability of the organization, reinforcing the commitment to providing accessible and reliable financial services.

Jeffrey Benson, the Senior Vice President and Chief Technology Officer At Service Credit Union, architects the digital infrastructure and cybersecurity protocols essential for modern banking. Benson oversees the development of online banking platforms, mobile applications, and secure transaction systems. As the Senior Vice President and Chief Technology Officer At Service Credit Union, Benson drives the digital transformation agenda to improve user experience and operational speed. This leadership role involves managing complex IT projects and ensuring the reliability of all digital service channels. By implementing advanced data protection measures, Jeffrey Benson safeguards member information against emerging threats. Benson collaborates with other executives to integrate new technologies that support the credit union's growth objectives. Through continuous innovation in the technical landscape, Benson ensures that the institution provides seamless, secure, and efficient digital banking solutions to members across all operational regions.

Mary Hatem, the Chief People Officer at Service Credit Union, directs the human capital strategy, talent acquisition, and organizational culture initiatives. Hatem oversees the development of training programs that empower staff to deliver superior member service. As the Chief People Officer, Hatem manages employee relations, performance management systems, and compensation structures to attract and retain top talent. This leadership role involves fostering an inclusive work environment that aligns with the credit union's mission of community service. By implementing effective workforce planning, Mary Hatem ensures that the organization has the necessary expertise to support its diverse banking products and services. Hatem collaborates with the executive team to drive engagement and professional development across all departments. Through these efforts, Hatem strengthens the internal foundation of the institution, enabling the credit union to maintain high standards of service and operational excellence.