Leadership Overview
Service Express has 7 executives leading key functions including strategy, revenue growth, technology development, information systems, financial management, and ownership.
Focused on mission-critical data center equipment, Service Express delivers third-party maintenance, managed infrastructure services, and hardware solutions to ensure global operational reliability.
Focused on mission-critical data center equipment, Service Express delivers third-party maintenance, managed infrastructure services, and hardware solutions to ensure global operational reliability.
Leadership Roles at Service Express
David Montes - Chief Executive Officer
David Montes, the Chief Executive Officer at Service Express, directs the overarching corporate strategy for third-party maintenance and managed infrastructure services. Montes architects long-term growth initiatives while overseeing the expansion of global data center support capabilities. By aligning departmental goals with the mission of providing reliable hardware solutions, the Chief Executive Officer ensures consistent service delivery across all international markets. This leadership role involves constant collaboration with the Board to refine the competitive positioning of the organization within the tech consulting landscape. David Montes drives operational excellence by fostering a culture of accountability and technical precision. Through the optimization of service delivery models, the Chief Executive Officer secures the market position of the firm. Ultimately, Montes maintains the focus on high-availability support for mission-critical equipment, ensuring that the company remains a premier partner for enterprise clients seeking robust infrastructure maintenance and hardware lifecycle management.
Julie Ausherman - Chief Financial Officer
Julie Ausherman, the Chief Financial Officer at Service Express, directs the financial planning, reporting, and capital allocation strategies for the organization. Overseeing the fiscal health of the company, the Chief Financial Officer ensures the sustainability of third-party maintenance and managed infrastructure service operations. This leadership role involves managing complex financial models to support global expansion and hardware solution investments. By maintaining rigorous financial controls, Julie Ausherman provides the stability necessary for long-term growth. Ausherman collaborates with the executive team to align budgetary resources with strategic priorities. Through the oversight of financial performance metrics, the Chief Financial Officer ensures that the company meets its profitability targets while delivering value to clients. Ultimately, Ausherman secures the financial integrity of the firm, providing the necessary capital and fiscal oversight to support the mission of providing reliable, mission-critical data center equipment maintenance on a global scale.

Kraig Harper - Chief Financial Officer, From Service Express
Kraig Harper, the Chief Financial Officer, From Service Express, at Service Express, directs the operational accounting and treasury functions essential for maintaining global service standards. Overseeing the financial reporting processes, the Chief Financial Officer, From Service Express, ensures compliance and transparency across all business segments. This leadership role involves managing the financial risks associated with hardware solutions and third-party maintenance contracts. By optimizing cash flow management, Kraig Harper supports the operational agility required to serve mission-critical data center environments. Harper works closely with the finance department to streamline procurement and vendor management processes. Through the implementation of efficient financial systems, the Chief Financial Officer, From Service Express, enhances the overall profitability of the organization. Ultimately, Harper secures the fiscal foundation of the company, ensuring that all financial operations remain aligned with the strategic goal of providing high-quality infrastructure support to enterprise clients worldwide.
Mike McCullough - President & Owner
Mike McCullough, the President & Owner at Service Express, directs the foundational vision and long-term strategic direction of the company. Overseeing the core values and culture of the organization, the President & Owner ensures that the commitment to mission-critical data center maintenance remains the primary focus. This leadership role involves guiding the executive team through major market shifts and expansion phases. By fostering a culture of service excellence, Mike McCullough maintains the reputation of the firm as a leader in third-party maintenance and managed infrastructure services. McCullough engages with key stakeholders to ensure the continued growth and stability of the business. Through the oversight of high-level strategic initiatives, the President & Owner secures the future of the company. Ultimately, McCullough drives the overarching mission of the firm, ensuring that all operations consistently deliver value to clients while upholding the standards of the organization.
Bill Golder - Chief Revenue Officer
Bill Golder, the Chief Revenue Officer at Service Express, directs all global sales initiatives and revenue generation strategies for third-party maintenance services. Overseeing the enterprise sales teams, the Chief Revenue Officer ensures alignment with corporate growth targets and market expansion goals. This leadership role involves scaling the reach of managed infrastructure services across diverse geographic regions. By optimizing the sales funnel and strengthening client relationships, Bill Golder directly impacts the financial trajectory of the company. Golder manages the integration of hardware solutions into the broader service portfolio to maximize contract value. Through the implementation of data-driven sales methodologies, the Chief Revenue Officer secures long-term partnerships with organizations requiring mission-critical data center support. Ultimately, Golder drives the commercial success of the firm by identifying emerging market opportunities and ensuring that the sales organization consistently meets the evolving needs of the global data center industry.

Eric McNeal - Chief Technology Officer
Eric McNeal, the Chief Technology Officer at Service Express, directs the technical roadmap for managed infrastructure services and hardware solutions. Overseeing the engineering teams, the Chief Technology Officer ensures the development of scalable support frameworks for mission-critical data center equipment. This leadership role involves evaluating emerging technologies to enhance the third-party maintenance portfolio. By driving innovation in service delivery, Eric McNeal maintains the technical edge of the organization in a competitive global market. McNeal collaborates with other C-suite leaders to integrate advanced diagnostic tools into the core service offerings. Through the rigorous oversight of technical standards, the Chief Technology Officer guarantees high-performance outcomes for enterprise clients. Ultimately, McNeal secures the reliability of the infrastructure support provided by the company, ensuring that all technical operations align with the overarching mission of delivering superior data center maintenance and hardware lifecycle management solutions.
Nick Ockwell - Chief Information Officer
Nick Ockwell, the Chief Information Officer at Service Express, directs the digital transformation and information systems strategy supporting global data center maintenance operations. Overseeing the internal IT infrastructure, the Chief Information Officer ensures the security and efficiency of data management platforms. This leadership role involves architecting robust digital solutions that facilitate seamless communication between service teams and enterprise clients. By optimizing internal workflows, Nick Ockwell enhances the delivery of managed infrastructure services. Ockwell manages the integration of advanced analytics to improve service response times and equipment uptime. Through the implementation of secure, scalable information systems, the Chief Information Officer supports the broader business objectives of the firm. Ultimately, Ockwell drives the technological foundation of the company, ensuring that all information assets remain protected while providing the necessary data insights to maintain a competitive advantage in the third-party maintenance sector.

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