Serasa Experian Executive and Leadership Team

May, 2026

Leadership Overview

Serasa Experian has 8 executives leading key functions including strategy, operations, technology, marketing, revenue, and people.

Driving market transformation, Serasa Experian leverages data analytics to empower businesses with informed decision-making, fostering growth and reducing risk across Brazil's diverse economic landscape.

Leadership Roles at Serasa Experian

  • Chief Executive Officer - Luciane Soccol
  • Chief Operating Officer - Adolpho Bianchi
  • Chief Technology Officer - Fabiano Pacheco
  • Chief Marketing Officer, Vice Presidente De Marketing, CRM, Inovação, Sustentabilidade - Giovana Pinheiro Machado
  • Analista Sênior Chief Revenue Officer - Giovanni Piva
  • Chief Technology Officer & Chief People Officer & Agribusiness, Financial Services & Esg Chief Technology & Product Officer - Roberto Hengist
  • Chief Revenue Officer & Coordinator - Thomas Chiluk
  • Director, Technology & Chief Technology Officer - Diego Silva
  • Luciane Soccol - Chief Executive Officer

    Luciane Soccol, the Chief Executive Officer at Serasa Experian, directs the company's overarching strategy and market positioning as Brazil's largest Datatech firm. Soccol guides the organization's mission to transform data into actionable insights, enabling clients to reduce risks and seize opportunities. This leadership involves fostering innovation across all service lines, including market analysis, fraud prevention, credit consultation, and debt recovery. Under Soccol's direction, Serasa Experian enhances its commitment to ethical practices and sustainability, aiming to build a more secure future for both consumers and businesses. The Chief Executive Officer ensures alignment with the company's core objective of empowering informed decision-making through advanced data analysis, impacting diverse sectors from agribusiness to fintechs. Luciane Soccol's executive oversight drives the company's expansion and influence within the Brazilian market.

    Adolpho Bianchi - Chief Operating Officer

    Adolpho Bianchi, the Chief Operating Officer at Serasa Experian, manages the day-to-day operational execution of the company's extensive service offerings. Bianchi oversees the efficient delivery of solutions for market analysis, fraud prevention, credit consultation, and debt recovery, ensuring seamless integration for clients ranging from large enterprises to SMEs. This role involves optimizing internal processes to support the company's mission of transforming data into strategic insights. The Chief Operating Officer ensures that operational frameworks align with Serasa Experian's commitment to ethical practices and sustainability. Bianchi's focus is on enhancing service quality and scalability across all business units, including agribusiness and fintech sectors. Adolpho Bianchi's leadership drives operational excellence, directly supporting the company's objective to reduce client risks and enhance business opportunities through robust data analysis.

    Fabiano Pacheco - Chief Technology Officer

    Fabiano Pacheco, the Chief Technology Officer at Serasa Experian, architects and directs the technological infrastructure that powers the company's data analysis solutions. Pacheco oversees the development and implementation of advanced technologies for fraud prevention, credit consultation, and market analysis, ensuring Serasa Experian remains at the forefront of the Datatech industry in Brazil. This leadership role is critical in transforming raw data into strategic insights for clients across various sectors. The Chief Technology Officer ensures the robustness and security of the platforms used to serve large enterprises, SMEs, agribusiness, and fintechs. Fabiano Pacheco's technical vision supports the company's commitment to innovation, ethical practices, and sustainability. By driving technological advancements, Pacheco enables Serasa Experian to effectively reduce risks and enhance opportunities for its clientele.

    Giovana Pinheiro Machado - Chief Marketing Officer, Vice Presidente De Marketing, CRM, Inovação, Sustentabilidade

    Giovana Pinheiro Machado, the Chief Marketing Officer, Vice Presidente De Marketing, CRM, Inovação, Sustentabilidade at Serasa Experian, spearheads the company's market engagement, customer relationship management, and innovation initiatives. Machado drives the strategic communication of Serasa Experian's value proposition, highlighting its role in transforming data into strategic insights for businesses. This executive leads efforts to enhance client acquisition and retention through integrated CRM strategies. Giovana Pinheiro Machado also champions innovation and sustainability, aligning these crucial areas with the company's core mission. Overseeing marketing efforts ensures that Serasa Experian's solutions for fraud prevention, credit consultation, and market analysis reach and resonate with target audiences, including large enterprises, SMEs, agribusiness, and fintechs. The Vice Presidente De Marketing, CRM, Inovação, Sustentabilidade's comprehensive approach strengthens the company's brand and market impact.

    Giovanni Piva - Analista Sênior Chief Revenue Officer

    Giovanni Piva, the Analista Sênior Chief Revenue Officer at Serasa Experian, drives the company's revenue generation strategies and sales performance across all market segments. Piva oversees the commercial teams responsible for delivering data-driven solutions that enable informed decision-making for clients. This role is pivotal in translating Serasa Experian's technological capabilities in market analysis, fraud prevention, and credit consultation into tangible business outcomes. The Analista Sênior Chief Revenue Officer ensures that sales efforts are aligned with the company's mission to reduce risks and enhance opportunities for businesses, including large enterprises, SMEs, agribusiness, and fintechs. Giovanni Piva's leadership focuses on expanding market share and optimizing revenue streams through effective client engagement and strategic partnerships. This executive's efforts directly contribute to the financial growth and market leadership of Serasa Experian.

    Roberto Hengist - Chief Technology Officer & Chief People Officer & Agribusiness, Financial Services & Esg Chief Technology & Product Officer

    Roberto Hengist, the Chief Technology Officer & Chief People Officer & Agribusiness, Financial Services & Esg Chief Technology & Product Officer at Serasa Experian, holds a multifaceted leadership position overseeing technology, product development, human capital, and key industry verticals. Hengist directs the technological and product strategy, ensuring alignment with the company's mission to transform data into strategic insights for clients. This executive also champions the company's people strategy, fostering a culture that supports innovation and ethical practices. Roberto Hengist's dual focus on technology and human resources ensures that Serasa Experian possesses both the cutting-edge tools and the skilled talent necessary to excel. Furthermore, Hengist's specific oversight of Agribusiness, Financial Services, and ESG initiatives drives targeted solutions for these critical sectors, enhancing opportunities and reducing risks for clients within them. This comprehensive leadership role is vital for Serasa Experian's sustained growth and market impact.
    Roberto Hengist

    Thomas Chiluk - Chief Revenue Officer & Coordinator

    Thomas Chiluk, the Chief Revenue Officer & Coordinator at Serasa Experian, drives revenue growth and coordinates strategic commercial initiatives across the organization. Chiluk focuses on maximizing revenue streams by ensuring the effective delivery of Serasa Experian's data-driven solutions, which include market analysis, fraud prevention, and credit consultation. This executive plays a key part in translating the company's technological capabilities into client value, supporting informed decision-making for businesses of all sizes. The Chief Revenue Officer & Coordinator oversees the sales pipeline and client relationship management to foster long-term partnerships. Thomas Chiluk's leadership ensures that commercial strategies directly support Serasa Experian's mission to reduce risks and enhance opportunities, particularly within the agribusiness and fintech sectors. This role is instrumental in achieving the company's financial objectives and expanding its market presence.
    Thomas Chiluk

    Diego Silva - Director, Technology & Chief Technology Officer

    Diego Silva, the Director, Technology & Chief Technology Officer at Serasa Experian, leads critical technology functions that underpin the company's data analysis and solution delivery. Silva oversees the technological infrastructure supporting services such as fraud prevention, credit consultation, and market analysis, ensuring operational efficiency and innovation. This role is essential for transforming data into strategic insights that empower clients to make informed decisions. The Director, Technology & Chief Technology Officer ensures that technology platforms are robust, secure, and scalable to meet the demands of diverse clients, including large enterprises, SMEs, agribusiness, and fintechs. Diego Silva's technical expertise drives the implementation of advanced solutions, reinforcing Serasa Experian's commitment to reducing risks and enhancing opportunities for businesses. This leadership ensures the company maintains its competitive edge in the Datatech sector.

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    Frequently Asked Questions Regarding Serasa Experian Top Executives and Leadership Team

    Who leads Serasa Experian?
    Serasa Experian is led by Luciane Soccol (Chief Executive Officer), along with executives such as Adolpho Bianchi (Chief Operating Officer) and Fabiano Pacheco (Chief Technology Officer).
    Who is part of Serasa Experian’s executive team?
    The executive team of Serasa Experian includes leaders such as Luciane Soccol (Chief Executive Officer), Adolpho Bianchi (Chief Operating Officer), Fabiano Pacheco (Chief Technology Officer) and other senior executives.
    How many executives does Serasa Experian have?
    Serasa Experian has 8 executives leading key business areas.
    What roles are included in Serasa Experian’s leadership team?
    The leadership team of Serasa Experian includes roles such as Chief Executive Officer, Chief Operating Officer, Chief Technology Officer, Chief Marketing Officer, Vice Presidente De Marketing, CRM, Inovação, Sustentabilidade, Analista Sênior Chief Revenue Officer.