Leadership Overview
Relation Insurance Services has 10 executives leading key functions including operations, information technology, marketing, finance, human resources, media & entertainment, regional business units, and Medicare.
Driven by a commitment to client success, Relation Insurance Services is dedicated to simplifying insurance decisions, protecting client interests, and fostering long-term partnerships through personalized service and expertise.
Driven by a commitment to client success, Relation Insurance Services is dedicated to simplifying insurance decisions, protecting client interests, and fostering long-term partnerships through personalized service and expertise.
Leadership Roles at Relation Insurance Services
Charissa Hartmann - Chief Financial Officer
Charissa Hartmann, the Chief Financial Officer at Relation Insurance Services, directs the company's financial planning, management, and reporting. Hartmann oversees all fiscal operations, ensuring the financial health and stability necessary to support Relation Insurance's client-focused mission and long-term growth objectives. This role is critical in managing resources effectively to provide practical insurance solutions and maintain the trust essential for client relationships. The Chief Financial Officer's responsibilities include budgeting, forecasting, and financial analysis, providing strategic insights that guide business decisions. Charissa Hartmann's leadership ensures compliance with financial regulations and optimizes capital allocation to enhance service delivery and protect client interests. By maintaining rigorous financial discipline, Hartmann supports the company's ability to act as a reliable partner and advisor. This executive's financial acumen is fundamental to the company's sustained success and its capacity to navigate the complexities of the insurance market.

Clark Palmer - Eastern Region Chief Financial Officer & Chief Operating Officer
Clark Palmer, the Eastern Region Chief Financial Officer & Chief Operating Officer at Relation Insurance Services, holds dual responsibility for financial oversight and operational management across the Eastern Region. Palmer directs financial strategies and operational execution to ensure the delivery of practical insurance solutions, reinforcing the company's commitment to trust and long-term client relationships. This executive's integrated role ensures robust financial health and streamlined operations, crucial for protecting client interests and promoting well-being throughout the region. The Eastern Region Chief Financial Officer & Chief Operating Officer's responsibilities encompass both fiscal prudence and operational efficiency, aligning with Relation Insurance's people-first philosophy. Clark Palmer's leadership ensures the company acts as a reliable partner and advisor, empowering clients in the Eastern Region to navigate their insurance needs confidently. This comprehensive leadership is vital for sustained growth and client satisfaction across diverse markets.
Kent Shepard - Chief Operating Officer
Kent Shepard, the Chief Operating Officer at Relation Insurance Services, directs the company's core operational strategies and execution. Shepard oversees the integration of services across various departments, ensuring seamless delivery of practical insurance solutions to individuals, families, and businesses. This leadership role focuses on enhancing operational efficiency and client satisfaction, aligning with the company's mission to build trust and long-term relationships. Shepard's oversight ensures that the day-to-day functions support the overarching goal of protecting client interests and promoting well-being. The Chief Operating Officer's responsibilities include optimizing internal processes and resource allocation to maintain a high standard of service delivery. Shepard's strategic direction is crucial for scaling operations effectively while upholding the people-first approach that defines Relation Insurance Services. This executive drives the operational framework that enables the company to act as a trusted partner and advisor in navigating complex insurance needs.
Babette Carman - Chief Operating Officer, Media & Entertainment
Babette Carman, the Chief Operating Officer, Media & Entertainment at Relation Insurance Services, directs specialized operational strategies for the media and entertainment sector. Carman focuses on tailoring insurance solutions that address the unique risks and demands of clients within this dynamic industry, reinforcing the company's commitment to personalized service. This executive oversees the operational framework that ensures protection of client interests and facilitates their business objectives. The Chief Operating Officer, Media & Entertainment's responsibilities include optimizing service delivery and operational efficiency specific to media and entertainment clients. Babette Carman's leadership ensures that Relation Insurance Services acts as a knowledgeable partner and advisor, helping these clients navigate their complex insurance needs with confidence. This specialized operational focus is critical for building trust and fostering long-term relationships within this key market segment.
Jill Zewalk - Chief Operating Officer, Nc & VA Business Unit
Jill Zewalk, the Chief Operating Officer, Nc & VA Business Unit at Relation Insurance Services, leads operational execution within the North Carolina and Virginia regions. Zewalk ensures the delivery of practical insurance solutions tailored to the specific needs of individuals, families, and businesses in these areas, upholding the company's emphasis on trust and personalized service. This executive oversees the operational integration and efficiency of the business unit, directly contributing to protecting client interests and promoting safety. The Chief Operating Officer, Nc & VA Business Unit's responsibilities include managing regional operations to align with Relation Insurance's people-first approach. Jill Zewalk's leadership is instrumental in fostering long-term relationships by acting as a dedicated partner and advisor to clients in these key geographic markets. This focused operational leadership ensures clients can navigate their insurance needs confidently within their local context.
Jeffry Wetzel - President of Medicare Division
Jeffry Wetzel, the President of Medicare Division at Relation Insurance Services, leads the strategic direction and operational management of the company's Medicare offerings. Wetzel is dedicated to providing practical insurance solutions tailored to the specific needs of Medicare beneficiaries, upholding Relation Insurance's commitment to trust and personalized service. This executive oversees the division's efforts to simplify decision-making and protect the interests of clients navigating Medicare options. The President of Medicare Division's responsibilities include ensuring a people-first approach within the division, fostering expertise and a personal touch. Jeffry Wetzel's leadership ensures that the Medicare Division acts as a reliable partner and advisor, empowering beneficiaries to confidently manage their healthcare insurance needs. This focused leadership is crucial for building strong client relationships and ensuring the division's success within the healthcare insurance landscape.
Michael Toran - Chief Information Officer
Michael Toran, the Chief Information Officer at Relation Insurance Services, architects the company's technology strategy and digital infrastructure. Toran leads the development and implementation of innovative IT solutions that support Relation Insurance's client-focused model, ensuring data security and system reliability. This role is pivotal in leveraging technology to simplify decision-making for clients and protect their interests through robust digital platforms. The Chief Information Officer's purview includes managing all aspects of information systems, from network operations to software development, directly impacting the company's ability to provide personalized service. Toran's leadership ensures that technology enhances the client experience and operational effectiveness. By driving technological advancements, Michael Toran supports the company's objective of acting as a knowledgeable advisor, empowering clients to navigate their insurance needs with confidence. This executive's vision is key to maintaining a competitive edge in the insurance sector through advanced technological capabilities.
Maria Grimm - Chief Marketing Officer
Maria Grimm, the Chief Marketing Officer at Relation Insurance Services, spearheads the company's brand strategy and market outreach initiatives. Grimm is responsible for communicating the value proposition of Relation Insurance's personalized service and trust-based approach to a broad audience of individuals, families, and businesses. This executive drives campaigns that highlight the company's commitment to simplifying insurance decisions and protecting client interests. The Chief Marketing Officer's role involves understanding market dynamics and translating client needs into effective marketing messages. Maria Grimm's leadership ensures that Relation Insurance Services maintains a strong presence and reputation, fostering long-term relationships through consistent and compelling communication. By developing targeted strategies, Grimm supports the company's mission to act as a partner and advisor, empowering clients to navigate their insurance needs with confidence. This executive's efforts are critical in expanding the company's reach and reinforcing its position as a client-centric insurance provider.
Kendra Butler - Chief Human Resources Officer
Kendra Butler, the Chief Human Resources Officer at Relation Insurance Services, leads the strategic development and execution of human capital initiatives. Butler is responsible for cultivating a positive and productive work environment that embodies Relation Insurance's people-first approach and commitment to trust. This role is essential in attracting, developing, and retaining top talent, ensuring the expertise and personal touch required to serve clients effectively. The Chief Human Resources Officer's purview includes talent management, employee relations, compensation, and benefits, all designed to support the company's mission of simplifying insurance and protecting client interests. Kendra Butler's leadership fosters a culture where employees are empowered to act as partners and advisors to clients. By championing employee well-being and professional growth, Butler ensures the team is equipped to help clients navigate their insurance needs confidently. This executive's focus on human capital is integral to the company's sustained success and client satisfaction.

Audrey Pound - Director, Chief Revenue Officer Business Operations
Audrey Pound, the Director, Chief Revenue Officer Business Operations at Relation Insurance Services, manages the operational framework supporting revenue generation and client acquisition strategies. Pound ensures that business operations align with the company's client-focused mission, emphasizing trust and personalized service to foster long-term relationships. This role is critical in optimizing processes that protect client interests and facilitate the delivery of practical insurance solutions. The Director, Chief Revenue Officer Business Operations' responsibilities include enhancing operational efficiency to support sales targets and client engagement. Audrey Pound's leadership ensures that the company's operational backbone effectively supports its revenue goals and its commitment to acting as a partner and advisor. This executive's focus on business operations is key to enabling clients to navigate their insurance needs confidently and driving sustainable revenue growth.
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