RACQ Executive and Leadership Team

Glenn Toms, the Deputy Group Chief Executive Officer at RACQ, directs the internal alignment of core business units to support organizational growth. Overseeing the integration of insurance and motoring services, the Deputy Group Chief Executive Officer ensures that operational workflows remain efficient across the Queensland market. This leadership role involves coordinating with the Board to execute long-term strategic initiatives that bolster member value. By optimizing cross-departmental collaboration, Glenn Toms directly impacts the scalability of service delivery models. The Deputy Group Chief Executive Officer monitors performance metrics to maintain high standards of reliability in roadside assistance and asset protection. Through rigorous oversight of internal processes, the Deputy Group Chief Executive Officer secures the operational foundation necessary for sustained member engagement. This focus on structural integrity allows the organization to navigate complex market demands while maintaining a strong commitment to local community support and service excellence.

David Carter, the Managing Director and Group Chief Executive Officer at RACQ, architects the overarching vision for this member-owned organization. Driving the strategic direction of insurance, banking, and travel services, the Managing Director and Group Chief Executive Officer ensures that all business activities align with the core mission of protecting member assets. This leadership role involves managing relationships with key stakeholders and guiding the executive team toward sustainable growth within the Australian market. By fostering a culture of innovation and reliability, David Carter directly influences the organization's ability to address regional environmental risks and economic challenges. The Managing Director and Group Chief Executive Officer oversees the expansion of service channels to enhance accessibility for households across the state. Through decisive leadership, the Managing Director and Group Chief Executive Officer maintains the organization's reputation as a trusted provider of essential services, ensuring that every strategic decision prioritizes the long-term financial security of the membership base.

Barney Burke, the Chief Executive Officer Banking at RACQ, directs the financial services division to provide secure and accessible banking solutions for members. Overseeing the development of retail banking products, the Chief Executive Officer Banking ensures that financial offerings complement the broader suite of insurance and motoring services. This leadership role involves managing capital allocation and regulatory compliance to maintain the stability of the banking portfolio. By tailoring financial products to the specific needs of Queensland households, Barney Burke directly impacts the economic well-being of the member base. The Chief Executive Officer Banking monitors market trends to refine lending and savings strategies, ensuring competitive positioning in a dynamic financial landscape. Through strategic oversight of the banking infrastructure, the Chief Executive Officer Banking drives growth while upholding the organization's commitment to member-focused financial security and convenience, ultimately strengthening the overall value proposition of the institution.

Leona Murphy, the Chair and President at RACQ, directs the governance framework and provides high-level oversight to ensure the organization remains accountable to its members. Overseeing the Board's strategic agenda, the Chair and President ensures that all corporate decisions align with the long-term interests of the member-owned entity. This leadership role involves facilitating communication between the Board and the executive team to maintain a unified vision for the organization's future. By upholding rigorous standards of corporate governance, Leona Murphy directly impacts the stability and ethical standing of the institution. The Chair and President monitors the effectiveness of executive leadership in achieving strategic goals related to insurance, banking, and motoring advocacy. Through the stewardship of the organization's mission, the Chair and President secures the foundation for sustainable growth, ensuring that the organization continues to serve the Queensland community with integrity, transparency, and a steadfast commitment to member-centric values.

Hunter McAnulty, the Chief Marketing Officer at RACQ, directs all brand strategy and member engagement initiatives to maintain high visibility across the Queensland market. Overseeing the communication of insurance and motoring benefits, the Chief Marketing Officer ensures that the organization's value proposition resonates with diverse member demographics. This leadership role involves managing retail store presence and digital service channels to optimize the customer experience. By analyzing market data and member feedback, Hunter McAnulty directly impacts the effectiveness of outreach campaigns and brand loyalty programs. The Chief Marketing Officer coordinates with other C-suite leaders to align marketing efforts with the broader corporate mission of providing peace of mind. Through the implementation of targeted communication strategies, the Chief Marketing Officer drives member acquisition and retention, ensuring that the organization remains a top-of-mind choice for individuals seeking reliable protection and support services in a competitive regional environment.

Chris Nilon, the Chief Operations Officer at RACQ, directs the day-to-day execution of roadside assistance and service delivery operations. Overseeing the logistics of emergency response teams, the Chief Operations Officer ensures that members receive timely support during travel challenges and severe weather events. This leadership role involves managing the operational infrastructure that supports insurance claims processing and member service centers. By streamlining service delivery protocols, Chris Nilon directly impacts the efficiency and reliability of the organization's core motoring services. The Chief Operations Officer monitors performance data to identify opportunities for process improvement and resource optimization across the state. Through the management of field operations and support staff, the Chief Operations Officer maintains the high standards of service that define the organization's legacy. This focus on operational excellence ensures that the organization remains responsive to the immediate needs of members, reinforcing trust through consistent and prompt assistance.