RACQ Executive and Leadership Team

David Carter, the Managing Director and Group Chief Executive Officer at RACQ, directs the overarching strategic vision for the entire member-owned organization. Overseeing the integration of motoring services, insurance, and banking, the Managing Director and Group Chief Executive Officer ensures alignment with the core mission of supporting personal mobility and financial security. This leadership role involves constant engagement with the Board to drive long-term growth and maintain the organization's strong social and economic footprint across Queensland. By prioritizing member value and operational excellence, David Carter shapes the future direction of the enterprise. The Managing Director and Group Chief Executive Officer also monitors market trends to adapt service delivery models, ensuring that the organization remains a reliable partner for households navigating complex environmental and economic landscapes. Through this high-level oversight, the executive secures the stability and continued relevance of the brand in a competitive regional market.

Glenn Toms, the Deputy Group Chief Executive Officer at RACQ, executes critical operational initiatives that support the broader organizational strategy. Focusing on the seamless delivery of member services, the Deputy Group Chief Executive Officer manages cross-functional teams to optimize the efficiency of roadside assistance and insurance product distribution. This role involves bridging the gap between executive strategy and frontline execution, ensuring that every member interaction reflects the organization's commitment to reliability. Glenn Toms monitors performance metrics across diverse business units to identify opportunities for process improvement and service expansion. By coordinating internal resources, the Deputy Group Chief Executive Officer maintains the high standards of support expected by Queensland communities. This leadership position requires deep collaboration with other C-suite members to address emerging challenges in the motoring and financial sectors. Ultimately, the executive drives the operational agility necessary to sustain the organization's market position and member satisfaction levels.

Lisa Anderson, the Executive Assistant To Managing Director and Group Chief Executive Officer at RACQ, facilitates the high-level administrative and strategic workflows required for effective executive leadership. Managing the complex schedule and communication priorities of the office, the Executive Assistant To Managing Director and Group Chief Executive Officer ensures that critical business objectives receive immediate attention. This role involves coordinating interactions between the Board, senior management, and external stakeholders to maintain organizational momentum. Lisa Anderson organizes essential documentation and briefing materials that inform key decision-making processes regarding insurance and banking operations. By streamlining information flow, the Executive Assistant To Managing Director and Group Chief Executive Officer enables the leadership team to focus on long-term growth and member advocacy. This position requires exceptional organizational oversight to ensure that the executive office functions with precision and transparency. Through diligent support, the executive contributes to the overall stability and strategic focus of the entire organization.

Barney Burke, the Chief Executive Officer Banking at RACQ, directs the financial services division to provide secure and accessible banking solutions for members. Overseeing the development of retail banking products, the Chief Executive Officer Banking ensures that financial offerings align with the needs of Queensland households. This role involves managing risk, regulatory compliance, and capital allocation to support the organization's broader financial security mission. Barney Burke collaborates with other executive leaders to integrate banking services into the wider member benefit ecosystem, enhancing the value proposition for every customer. By driving innovation in digital banking and personal finance, the Chief Executive Officer Banking expands the organization's reach and strengthens member loyalty. This leadership role requires constant monitoring of economic conditions to protect member assets and ensure sustainable growth. Through strategic oversight of the banking portfolio, the executive maintains the financial health and competitive edge of the organization in a dynamic market.

Hunter McAnulty, the Chief Marketing Officer at RACQ, architects the brand strategy and member engagement initiatives that define the organization's market presence. Overseeing all advertising, digital campaigns, and community outreach, the Chief Marketing Officer ensures that the value of motoring, insurance, and banking services reaches the target audience effectively. This role involves analyzing member data to tailor messaging that resonates with the specific needs of Queensland residents, particularly regarding severe weather preparedness and travel safety. Hunter McAnulty drives the creative direction of the brand to maintain high levels of trust and visibility across retail channels. By coordinating with other C-suite leaders, the Chief Marketing Officer aligns marketing efforts with overall business growth targets and member retention goals. This leadership position requires a deep understanding of the competitive landscape to position the organization as a premier service provider. Through strategic brand management, the executive fosters long-term relationships with members and strengthens the organization's reputation.

Ben Johnston, the Chief Information Officer at RACQ, directs the technological infrastructure and digital transformation efforts that support all business units. Overseeing the security of member data and the reliability of digital service platforms, the Chief Information Officer ensures that roadside assistance, insurance, and banking systems remain operational and secure. This role involves architecting scalable cloud solutions and implementing advanced analytics to improve service delivery speed and accuracy. Ben Johnston collaborates with the executive team to integrate new technologies that enhance the member experience and streamline internal processes. By managing the IT roadmap, the Chief Information Officer supports the organization's ability to respond to evolving market demands and environmental risks. This leadership position requires constant vigilance against cyber threats and a commitment to innovation in the digital space. Through robust technical oversight, the executive enables the organization to maintain its competitive advantage and deliver consistent, high-quality support to members.

Chris Nilon, the Chief Operations Officer at RACQ, manages the internal logistics and service delivery frameworks that underpin the organization's daily operations. Focusing on the efficiency of roadside assistance networks and retail store management, the Chief Operations Officer ensures that physical and digital service channels operate in harmony. This role involves optimizing supply chain processes for motoring services and refining the operational workflows that support insurance claims processing. Chris Nilon coordinates with regional managers to ensure that service delivery remains consistent across the diverse geographic footprint of Queensland. By driving continuous improvement initiatives, the Chief Operations Officer enhances the speed and quality of member support during emergencies and routine interactions. This leadership role requires close collaboration with the IT and marketing departments to ensure that operational capabilities meet the strategic goals of the organization. Through rigorous management of day-to-day activities, the executive secures the reliability and operational excellence of the entire service network.