RACQ Executive and Leadership Team

Barney Burke, the Chief Executive Officer Banking at RACQ, directs the strategic expansion of financial services for the member-owned organization. Overseeing the retail banking portfolio, the Chief Executive Officer Banking ensures that lending products and deposit solutions align with the evolving economic needs of Queensland households. This leadership role involves managing capital allocation and risk frameworks to maintain institutional stability while fostering growth in digital banking channels. By integrating financial services with the broader member value proposition, Barney Burke drives the adoption of banking products that complement existing insurance and motoring offerings. The Chief Executive Officer Banking collaborates with the Board to refine long-term fiscal objectives, ensuring that Burke maintains a focus on sustainable profitability. Through rigorous oversight of regulatory compliance and customer-centric product development, the Chief Executive Officer Banking secures the financial health of the organization while delivering tangible value to the member base.

David Carter, the Managing Director and Group Chief Executive Officer at RACQ, architects the overarching corporate strategy for the entire organization. Managing the diverse portfolio of insurance, banking, and motoring services, the Managing Director and Group Chief Executive Officer ensures operational cohesion across all business units. This leadership role involves navigating complex market dynamics in Queensland to maintain the organization's status as a premier provider of member benefits. By aligning departmental goals with the core mission of community support, David Carter drives organizational performance and long-term sustainability. The Managing Director and Group Chief Executive Officer engages with external stakeholders and regulatory bodies to advocate for motoring safety and consumer protection. Through the implementation of robust governance frameworks, Carter fosters a culture of accountability and innovation. Ultimately, the Managing Director and Group Chief Executive Officer secures the future of the organization by balancing immediate service delivery with strategic investments in technology and infrastructure.

Glenn Toms, the Deputy Group Chief Executive Officer at RACQ, executes the tactical implementation of group-wide initiatives to support the organization's multifaceted service model. Overseeing cross-functional collaboration between insurance and motoring divisions, the Deputy Group Chief Executive Officer ensures that operational workflows remain efficient and responsive to member demands. This leadership role involves managing internal transformation projects that streamline service delivery across the Queensland region. By coordinating with the Managing Director and Group Chief Executive Officer, Glenn Toms drives the alignment of departmental resources with the broader corporate vision. The Deputy Group Chief Executive Officer monitors performance metrics to identify opportunities for process optimization and cost management. Through the application of data-driven insights, Toms enhances the quality of life for members by improving the accessibility of essential services. The Deputy Group Chief Executive Officer maintains a focus on operational excellence, ensuring that the organization consistently meets its service commitments.

Leona Murphy, the Chair and President at RACQ, leads the Board of Directors in defining the long-term governance and ethical standards of the organization. Overseeing the strategic direction of the member-owned entity, the Chair and President ensures that all business activities remain aligned with the core mission of supporting personal mobility and financial security. This leadership role involves facilitating high-level decision-making processes and maintaining accountability to the membership base. By fostering a culture of transparency and integrity, Leona Murphy drives the organization's commitment to community advocacy and social responsibility. The Chair and President collaborates with the executive team to evaluate major capital investments and risk management strategies. Through the oversight of board committees, Murphy ensures that the organization adheres to regulatory requirements while pursuing sustainable growth. The Chair and President secures the institutional legacy of the organization, ensuring that it continues to serve the evolving needs of Queensland communities for generations.

Suraya Rashid, the Chief Marketing Officer at RACQ, directs the brand strategy and member engagement initiatives across all service channels. Overseeing the development of integrated marketing campaigns, the Chief Marketing Officer ensures that the organization effectively communicates its value proposition to diverse demographics throughout Queensland. This leadership role involves analyzing market trends to refine product positioning for insurance, banking, and travel services. By leveraging digital platforms and retail store presence, Suraya Rashid drives brand loyalty and customer acquisition. The Chief Marketing Officer collaborates with product teams to translate member feedback into actionable marketing strategies that enhance the overall user experience. Through the management of brand identity and public relations, Rashid strengthens the organization's reputation as a trusted community partner. The Chief Marketing Officer maintains a focus on growth, ensuring that the organization remains competitive in a rapidly evolving market while consistently delivering on the promise of peace of mind.

Chris Nilon, the Chief Operations Officer at RACQ, manages the day-to-day operational infrastructure that supports the organization's extensive service network. Overseeing the logistics of roadside assistance and the maintenance of retail service channels, the Chief Operations Officer ensures that members receive timely and reliable support during emergencies. This leadership role involves optimizing supply chain processes and field operations to handle the unique environmental risks prevalent in Queensland. By implementing scalable technology solutions, Chris Nilon drives efficiency in service delivery and resource allocation. The Chief Operations Officer coordinates with other C-suite leaders to ensure that operational capacity matches the strategic growth objectives of the organization. Through the rigorous management of service standards and safety protocols, Nilon maintains the high level of reliability expected by the membership. The Chief Operations Officer secures operational resilience, ensuring that the organization remains prepared to assist drivers and households regardless of external challenges.