RACQ Executive and Leadership Team

Sonia Haegens, the Executive Officer To Managing Director and Group Chief Executive Officer at RACQ, provides critical executive support and strategic coordination for the organization's top leadership. This role involves managing complex schedules, facilitating communication across departments, and ensuring the efficient execution of directives from the Managing Director and Group Chief Executive Officer. Haegens directly contributes to the smooth operation of executive functions, enabling leadership to focus on strategic initiatives and member service enhancements. The position requires meticulous attention to detail and a deep understanding of RACQ's multifaceted operations, from insurance and banking to travel and motoring advocacy. By streamlining executive processes, Sonia Haegens supports the overarching mission of delivering peace of mind and practical solutions to RACQ members across Queensland. This executive officer role is pivotal in maintaining organizational alignment and driving forward the company's commitment to its members' everyday convenience and financial security.

Glenn Toms, the Deputy Group Chief Executive Officer at RACQ, drives the strategic direction and operational execution across the organization's diverse service portfolio. This leadership position involves overseeing key business units, including insurance, banking, and travel services, ensuring alignment with RACQ's core mission of supporting personal mobility and financial security. Toms works closely with the Group Chief Executive Officer to implement growth strategies and enhance member value, particularly within the Queensland market. His responsibilities encompass fostering innovation, optimizing service delivery, and ensuring the organization's financial health and operational efficiency. By directing major initiatives, Glenn Toms plays a crucial part in expanding RACQ's reach and impact, reinforcing its role as a trusted provider of practical solutions. The Deputy Group Chief Executive Officer's oversight ensures that all facets of RACQ's operations contribute to delivering peace of mind and convenience to its member base.

Stephen Burton, the Chief Financial Officer at RACQ, directs the financial strategy and fiscal management of the organization, ensuring robust economic health across its diverse operations. This critical role involves overseeing all financial planning, budgeting, reporting, and investment activities, supporting RACQ's mission to provide personal mobility and financial security. Burton's responsibilities extend to managing the financial implications of RACQ's insurance, banking, and travel services, ensuring profitability and sustainable growth. He works to optimize financial performance, mitigate risks, and maintain strong relationships with financial stakeholders. The Chief Financial Officer's expertise is vital in navigating the complexities of the financial services sector and ensuring RACQ's continued ability to deliver practical solutions and peace of mind to its members. Stephen Burton's leadership ensures that financial discipline underpins RACQ's commitment to serving the Queensland community effectively and reliably.

Leona Murphy, the Chair and President at RACQ, provides strategic leadership and governance oversight for the member-owned organization, guiding its mission to support personal mobility and financial security. This pivotal role involves setting the overall strategic direction, ensuring robust corporate governance, and representing RACQ's interests to its members and stakeholders. Murphy chairs board meetings, facilitates discussions on key initiatives, and ensures alignment with RACQ's ethos of delivering peace of mind and practical solutions. The Chair and President's leadership is instrumental in maintaining RACQ's commitment to serving the Queensland community, overseeing its diverse range of services including insurance, banking, travel, and motoring advocacy. Leona Murphy's guidance ensures that RACQ operates with integrity and a steadfast focus on member benefit, reinforcing its long-standing tradition of reliability and community support.

Hunter McAnulty, the Chief Marketing Officer at RACQ, architects and executes comprehensive marketing strategies that enhance brand visibility and member engagement across Queensland. This role is central to communicating RACQ's value proposition, which spans insurance, banking, travel, and motoring advocacy, to a broad audience. McAnulty directs all aspects of marketing, including digital campaigns, brand management, and member communications, ensuring a cohesive and impactful brand presence. The Chief Marketing Officer's focus is on driving customer acquisition and retention by highlighting RACQ's commitment to personal mobility, financial security, and everyday convenience. By understanding the unique needs of Queensland communities, Hunter McAnulty ensures marketing efforts resonate deeply, reinforcing RACQ's position as a member-owned organization dedicated to delivering peace of mind. This leadership function is critical for translating RACQ's service offerings into tangible member benefits and sustained organizational growth.

Chris Nilon, the Chief Operations Officer at RACQ, oversees the efficient and effective delivery of all operational services, ensuring seamless support for members across Queensland. This executive function encompasses managing the day-to-day activities of key departments, including roadside assistance, insurance claims processing, and member service centers, aligning them with RACQ's core objectives of personal mobility and financial security. Nilon drives operational excellence, focusing on enhancing service quality, optimizing resource allocation, and implementing innovative solutions to improve member experience. The Chief Operations Officer's role is integral to maintaining RACQ's reputation for reliability and prompt assistance, particularly in critical situations like roadside emergencies. By ensuring operational efficiency, Chris Nilon directly contributes to RACQ's ethos of delivering peace of mind and practical support, reinforcing the organization's deep integration into the social and economic fabric of Queensland.