RACQ Executive and Leadership Team

Glenn Toms, the Deputy Group Chief Executive Officer at RACQ, directs the strategic execution and operational oversight across the organization. This leadership position involves ensuring the companys multifaceted service provision, encompassing insurance, banking, travel, and motoring advocacy, aligns with its core mission of supporting personal mobility and financial security. Toms guides the integration of these diverse offerings, fostering a cohesive member experience that extends beyond traditional roadside assistance. The Deputy Group Chief Executive Officer focuses on enhancing the practical solutions RACQ provides, ensuring they meet the evolving needs of members within Queenslands unique social and economic landscape. This role is critical in maintaining the organizations ethos of delivering peace of mind and practical support, leveraging RACQs legacy in motoring services while expanding its reach into broader financial and lifestyle benefits. Glenn Toms ensures the operational framework supports RACQs commitment to reliability and customer support across all service channels.

Sonia Haegens, the Executive Officer To Managing Director and Group Chief Executive Officer at RACQ, provides critical executive support and strategic coordination. This role involves managing key communications and operational workflows directly supporting the highest levels of leadership, ensuring seamless alignment between strategic objectives and day-to-day execution. Haegens facilitates the efficient functioning of the executive office, enabling the Managing Director and Group Chief Executive Officer to effectively drive RACQs mission of supporting personal mobility and financial security. The Executive Officer To Managing Director and Group Chief Executive Officer plays a vital part in translating high-level strategies into actionable plans, particularly concerning the organizations diverse service portfolio, which includes insurance, banking, travel, and motoring advocacy. Sonia Haegens ensures that the organizations ethos of delivering peace of mind and practical solutions is consistently upheld across all member interactions and internal processes, reinforcing RACQs deep integration into Queenslands community.

Stephen Burton, the Chief Financial Officer at RACQ, directs the organizations financial strategy and fiscal management. This critical role ensures the financial health and sustainability of RACQs diverse operations, which span insurance, banking, travel services, and motoring advocacy. Burton oversees budgeting, financial planning, and investment strategies, aligning fiscal resources with the companys mission to support personal mobility and financial security. The Chief Financial Officer plays a key part in managing the financial implications of RACQs product offerings, including insurance policies tailored to local risks, and ensuring robust financial controls are in place. Stephen Burton guides the financial framework that underpins RACQs commitment to delivering peace of mind and practical solutions to its members, reinforcing the organizations deep integration into Queenslands economy. This leadership ensures financial prudence and strategic allocation of capital to support continued growth and service excellence.

Leona Murphy, the Chair and President at RACQ, provides strategic governance and leadership direction for the member-owned organization. This role ensures that RACQs overarching mission of supporting personal mobility, financial security, and everyday convenience remains central to all organizational activities. Murphy guides the board in setting the strategic vision, overseeing the delivery of a wide array of services including insurance, banking, travel, and motoring advocacy. The Chair and President champions the ethos of delivering peace of mind and practical solutions, reinforcing RACQs deep integration into Queenslands social and economic fabric. Leona Murphy ensures that the organizations commitment to reliability and customer support is upheld, leveraging its strong legacy in motoring services while steering its evolution as a multifaceted service provider. This governance leadership is crucial for maintaining member trust and driving long-term organizational success.

Thomas Russell, the Chief Marketing Officer at RACQ, architects the organizations brand strategy and member engagement initiatives. This leadership function drives the communication of RACQs comprehensive service offerings, including insurance, banking, travel, and motoring advocacy, to its member base across Queensland. Russell oversees the development and execution of marketing campaigns that highlight RACQs commitment to personal mobility, financial security, and everyday convenience. The Chief Marketing Officer ensures that RACQs ethos of delivering peace of mind and practical solutions resonates with the community, leveraging the organizations historical strength in roadside assistance while promoting its broader value proposition. Thomas Russell focuses on enhancing member benefits and reinforcing the organizations role in Queenslands social and economic fabric, ensuring consistent brand messaging that emphasizes reliability and customer support across all touchpoints. This role is pivotal in expanding market reach and deepening member loyalty through targeted outreach and value-driven communication.

Chris Nilon, the Chief Operations Officer at RACQ, oversees the efficient delivery of the organizations extensive range of services, including roadside assistance, insurance, banking, and travel. This leadership position is central to ensuring operational excellence and seamless member experiences across all touchpoints. Nilon directs the teams responsible for day-to-day service provision, focusing on reliability and prompt support, which are cornerstones of RACQs ethos. The Chief Operations Officer manages the complex logistical and infrastructural requirements necessary to support RACQs mission of enhancing personal mobility and financial security for its members. Chris Nilon ensures that operational processes are optimized to provide practical solutions and peace of mind, reinforcing RACQs integral role within Queenslands community. This focus on operational efficiency directly supports the organizations commitment to customer support and its long-standing legacy in assisting drivers and their communities.