PetSmart Executive and Leadership Team

Ken Hicks, the President & Chief Executive Officer at PetSmart, directs the overarching strategic vision for the organization. Hicks architects long-term growth initiatives while overseeing the integration of retail products and specialized pet services. By aligning corporate objectives with market demands, the President & Chief Executive Officer ensures consistent value delivery for pet parents across North America. This leadership role involves constant collaboration with the Board to refine business models and maintain competitive positioning within the pet industry. Ken Hicks drives operational excellence by fostering a culture of innovation and customer-centricity. Through rigorous oversight of company-wide performance metrics, the President & Chief Executive Officer secures financial stability and sustainable expansion. Ultimately, Hicks maintains the company's status as a premier destination for pet care solutions, ensuring that every strategic decision supports the core mission of enriching the lives of pets.

David Redfield, the Executive Vice President & Chief Operating Officer at PetSmart, directs the daily execution of retail operations and service delivery. Redfield architects scalable supply chain solutions and store management protocols to ensure consistent product availability. Overseeing the integration of grooming, training, and veterinary services, the Executive Vice President & Chief Operating Officer maintains high operational standards across the North American footprint. This leadership role involves coordinating with regional teams to optimize store performance and customer experience. David Redfield drives efficiency by implementing data-driven improvements in inventory management and service scheduling. By streamlining complex logistics, the Executive Vice President & Chief Operating Officer supports the company's ability to meet the diverse needs of pet owners. Ultimately, Redfield ensures that operational workflows remain agile, supporting the company's commitment to providing comprehensive solutions for pets and their families.

Paul Norwood, the President at PetSmart, leads the strategic development of specialized retail segments. Norwood architects initiatives focused on expanding the reach of premium pet products and nutritional solutions. Overseeing the merchandising strategy, the President ensures that the product assortment aligns with current market trends and the specific health requirements of various animal species. This leadership role involves collaborating with cross-functional teams to enhance the in-store shopping experience. Paul Norwood drives revenue growth by identifying new market opportunities and refining the brand's value proposition. By analyzing consumer behavior and competitive landscapes, the President optimizes the product mix to maintain market relevance. Ultimately, Norwood secures the company's position as a leader in pet retail by ensuring that the inventory reflects the highest standards of quality and variety, directly supporting the needs of pet parents across the country.

Jim Persinger, the President, Petsmart (Canada) at PetSmart, directs all business activities within the Canadian market. Persinger architects localized strategies that adapt the company's retail and service model to regional consumer preferences. Overseeing store operations and market expansion, the President, Petsmart (Canada) ensures that the brand maintains a strong presence across diverse provinces. This leadership role involves managing regulatory compliance and local partnerships to support sustainable growth. Jim Persinger drives operational success by tailoring service offerings to meet the specific demands of Canadian pet owners. By monitoring regional performance metrics, the President, Petsmart (Canada) optimizes resource allocation and enhances customer loyalty. Ultimately, Persinger strengthens the company's international footprint, ensuring that the Canadian operations contribute effectively to the overall mission of providing high-quality care and solutions for pets and their families.

Sparky Zy, the President at PetSmart, manages the strategic integration of digital platforms and omnichannel retail experiences. Zy architects initiatives that bridge the gap between physical store services and online convenience for pet parents. Overseeing the digital transformation of the customer journey, the President ensures that technology enhances the accessibility of grooming, training, and veterinary services. This leadership role involves coordinating with IT and marketing teams to deliver seamless user experiences. Sparky Zy drives engagement by implementing innovative digital tools that simplify the care process for pet owners. By leveraging data analytics, the President optimizes the online interface to increase conversion and customer satisfaction. Ultimately, Zy secures the company's competitive edge in the digital space, ensuring that the brand remains a modern, accessible partner for pet care in an increasingly connected retail environment.

Pamela O'Rourke, the President at PetSmart, leads the strategic development of community-based pet services and charitable initiatives. O'Rourke architects programs that foster partnerships with animal welfare organizations and local shelters. Overseeing the company's commitment to pet adoption and rescue, the President ensures that these efforts align with the broader mission of enriching the lives of pets. This leadership role involves coordinating with non-profit entities to drive social impact and brand awareness. Pamela O'Rourke drives community engagement by promoting responsible pet ownership and supporting animal health initiatives. By managing these critical relationships, the President enhances the company's reputation as a socially responsible leader in the pet industry. Ultimately, O'Rourke strengthens the bond between the brand and the community, ensuring that the company's influence extends beyond retail to create a positive, lasting impact on animal welfare.

Erick Goldberg, the Executive Vice President & Chief Human Resources Officer at PetSmart, manages the entire talent lifecycle for the organization. Goldberg designs comprehensive workforce strategies that support the retail and service-oriented business model. Overseeing recruitment, employee development, and organizational culture, the Executive Vice President & Chief Human Resources Officer ensures that staff members possess the skills necessary to provide high-quality pet care. This leadership role involves aligning human capital initiatives with broader corporate goals to drive operational efficiency. Erick Goldberg executes programs that promote employee engagement and retention across all store locations. By optimizing internal processes and fostering a supportive work environment, the Executive Vice President & Chief Human Resources Officer directly impacts the quality of service delivered to pet parents. Ultimately, Goldberg strengthens the organizational foundation, ensuring that the workforce remains capable of meeting the evolving needs of the pet retail market.

Lacey Bundy, the Executive Vice President & Chief Legal Officer & Corporate Secretary at PetSmart, directs all legal affairs and corporate governance matters. Bundy architects compliance frameworks that protect the company's interests while supporting its retail and service operations. Overseeing risk management and regulatory adherence, the Executive Vice President & Chief Legal Officer & Corporate Secretary ensures that all business practices align with industry standards and legal requirements. This leadership role involves providing strategic counsel to the Board and executive team on complex legal issues. Lacey Bundy drives organizational integrity by implementing robust governance policies and managing contractual obligations. By mitigating potential liabilities, the Executive Vice President & Chief Legal Officer & Corporate Secretary supports the company's ability to operate safely and effectively. Ultimately, Bundy maintains the legal foundation necessary for the company to continue its mission of providing essential pet care services.