Pacesetter Claims Services Executive and Leadership Team

Richard Plass, the Chief Executive Officer at Pacesetter Claims Services, directs the overarching strategic vision for the nationwide claims adjusting firm. By prioritizing operational efficiency and high-quality service standards, Plass ensures the organization meets the complex needs of large insurance carriers. The Chief Executive Officer oversees the integration of daily claims and catastrophe response protocols to maintain market leadership. Through the implementation of ISO 9001:2015 standards, Richard Plass drives the firm toward consistent resolution excellence from the first notice of loss. This leadership role involves constant evaluation of industry trends to refine property claims solutions. By fostering a culture of accountability and precision, the Chief Executive Officer secures the long-term stability of the company. Plass maintains alignment with the Board to execute growth initiatives across the United States, ensuring that every claim process remains seamless and reliable for all insurance partners.

Kristen Prato, the Chief Financial Officer at Pacesetter Claims Services, manages the fiscal health and capital allocation for the nationwide adjusting firm. Overseeing financial reporting, budgeting, and risk management, the Chief Financial Officer ensures the company maintains the necessary resources to support daily claims and catastrophe operations. Kristen Prato monitors compliance with SOC 2, Type II accreditation to protect the integrity of financial and operational data. By implementing robust internal controls, the Chief Financial Officer supports the firm's commitment to quality and operational efficiency. This leadership role involves providing the executive team with data-driven insights to guide strategic decision-making and resource distribution. Prato directs the financial planning processes that enable the firm to scale effectively across the United States. Through meticulous oversight of expenditures and revenue cycles, the Chief Financial Officer secures the financial foundation required to deliver exceptional property claims solutions to insurance carriers.

Dale Brassfield, the President at Pacesetter Claims Services, executes the day-to-day operational strategy for the firm's nationwide claims adjusting activities. Overseeing the delivery of daily claims, desk adjusting, and third-party administration, the President ensures that every process meets the rigorous ISO 9001:2015 standards. Dale Brassfield manages the coordination between field adjusters and insurance carriers to guarantee a smooth resolution from the first notice of loss. By optimizing operational workflows, the President drives efficiency across all service lines. This leadership role involves managing the internal teams responsible for catastrophe response and ensuring readiness for large-scale events. Brassfield collaborates with other executives to refine service delivery models that enhance customer satisfaction. Through the direct supervision of operational performance, the President maintains the firm's reputation for quality and reliability. By streamlining complex claims processes, Brassfield ensures that the company consistently meets the high expectations of its national insurance partners.

Mark Jensen, the Chief Revenue Officer at Pacesetter Claims Services, architects the commercial strategy to expand the firm's footprint among major insurance carriers. Overseeing business development and client acquisition, the Chief Revenue Officer identifies opportunities for growth within the daily claims and third-party administration sectors. Mark Jensen manages the sales pipeline to ensure consistent revenue streams across diverse regional markets. By analyzing market demand for catastrophe claims, the Chief Revenue Officer aligns service offerings with the specific requirements of large-scale insurance providers. This role involves close collaboration with the executive team to optimize pricing models and service delivery. Through the cultivation of long-term partnerships, Jensen drives the firm's competitive positioning in the national insurance landscape. The Chief Revenue Officer ensures that all revenue-generating activities adhere to the company's high standards for quality and customer service, ultimately supporting the financial health of the entire organization.