O'Brien Executive and Leadership Team

Dylan Duncan, the Chief Executive Officer at O'Brien, directs the overarching strategic vision for the organization. Overseeing the integration of automotive and home glass services, the Chief Executive Officer ensures alignment with the broader Belron Group objectives. This leadership role involves driving market expansion across the Australian landscape while maintaining the high standards of workmanship synonymous with the brand. By fostering a culture of continuous improvement, Dylan Duncan optimizes operational efficiency and service delivery. The Chief Executive Officer manages relationships with key stakeholders and the Board to secure long-term growth. Through the implementation of advanced glazing technologies, the Chief Executive Officer strengthens the competitive position of the company. Ultimately, the Chief Executive Officer guarantees that every customer interaction reflects the core values of quality and reliability that define the business model.

Isabella Susilowati, the Chief Financial Officer at O'Brien, governs the financial health and fiscal strategy of the organization. Directing capital allocation and budgetary planning, the Chief Financial Officer ensures that investments in glazing technology and infrastructure support sustainable growth. This role involves analyzing market trends to inform long-term financial forecasting and risk management. By optimizing the balance sheet, Isabella Susilowati provides the necessary resources for the company to maintain its leadership position in the automotive and home glass sectors. The Chief Financial Officer works closely with the executive leadership to evaluate the financial impact of new service initiatives. Through the implementation of robust financial controls, the Chief Financial Officer safeguards the assets of the company. Ultimately, the Chief Financial Officer drives the financial stability required to uphold the reputation of the brand.

Kerrie Gerlach, the Manager, Business & Chief Financial Officer at O'Brien, oversees the intersection of business development and financial reporting. Focusing on the commercial viability of home and business glass services, the Manager, Business & Chief Financial Officer identifies opportunities for revenue diversification. This role involves managing the financial performance of specific business units to ensure alignment with corporate profitability targets. By analyzing operational costs, Kerrie Gerlach optimizes the pricing structures for glazing services across the national network. The Manager, Business & Chief Financial Officer collaborates with department heads to refine business processes and improve margin efficiency. Through the strategic assessment of market opportunities, the Manager, Business & Chief Financial Officer supports the expansion of the service portfolio. Ultimately, the Manager, Business & Chief Financial Officer ensures that business growth remains consistent with the financial objectives of the organization.

Datuk Satgunalingam, the Chief Operating Officer at O'Brien, manages the daily execution of glazing services and supply chain logistics. Coordinating regional operations across the Australian market, the Chief Operating Officer ensures that vehicle glass replacement and repair processes meet strict safety benchmarks. This role involves streamlining field service workflows to maximize technician productivity and customer satisfaction. By overseeing the deployment of resources, Datuk Satgunalingam maintains the operational agility required to handle high-volume demand. The Chief Operating Officer collaborates with the executive team to refine service delivery models and integrate new technical capabilities. Through rigorous oversight of operational performance metrics, the Chief Operating Officer drives consistent service quality. Ultimately, the Chief Operating Officer secures the operational foundation necessary for the company to remain the most trusted name in the industry.