Leadership Overview
Navacord has 8 executives leading key functions including strategy, regional brokerage management, information technology, legal affairs, and financial operations.
Committed to delivering expert risk management solutions, Navacord empowers Canadian businesses through a unique partnership model that prioritizes local expertise and national scale.
Committed to delivering expert risk management solutions, Navacord empowers Canadian businesses through a unique partnership model that prioritizes local expertise and national scale.
Leadership Roles at Navacord
Shawn DeSantis - President & Chief Executive Officer
Shawn DeSantis, the President & Chief Executive Officer at Navacord, directs the overarching corporate strategy and long-term vision for the brokerage firm. Overseeing the integration of partner firms across Canada, the President & Chief Executive Officer ensures consistent service delivery and operational excellence. This leadership role involves cultivating relationships with key stakeholders and driving national growth initiatives. By aligning the firm's risk management capabilities with evolving market demands, Shawn DeSantis directly impacts the competitive positioning of the organization. Furthermore, the President & Chief Executive Officer maintains rigorous standards for client advocacy and professional development within the brokerage network. Through strategic oversight of the executive team, DeSantis secures the firm's reputation as a premier provider of insurance solutions, fostering a culture of innovation and sustainable expansion across all regional operations.
Erin Gunn - President
Erin Gunn, the President at Navacord, leads the strategic direction and operational execution for specific business units within the organization. Focusing on the development of specialized insurance products, the President drives initiatives that enhance the firm's value proposition for diverse client segments. This role involves overseeing the performance of regional teams and ensuring that service delivery meets the highest standards of excellence. By fostering a culture of professional growth and accountability, Erin Gunn supports the firm's mission to provide expert risk management solutions. The President also collaborates with other executive leaders to refine the firm's market strategy and improve operational efficiency. Through the effective management of resources and the pursuit of innovative service models, Gunn contributes to the firm's sustained growth and its reputation as a trusted partner for businesses across the Canadian landscape.
Eric Osborne - President, Navacord (Ontario)
Eric Osborne, the President, Navacord (Ontario) at Navacord, directs the regional operations and business development efforts within the Ontario market. Overseeing the local brokerage teams, the President, Navacord (Ontario) ensures that the firm's risk management solutions are effectively tailored to the needs of regional businesses. This role involves managing client relationships and driving revenue growth through the expansion of the local insurance portfolio. By implementing strategic initiatives that leverage the firm's national resources, Eric Osborne strengthens the market presence in this key region. The President, Navacord (Ontario) also collaborates with the executive team to share best practices and align regional activities with the broader corporate mission. Through a focus on local expertise and high-quality service, Osborne supports the firm's goal of providing comprehensive insurance solutions to a diverse range of clients throughout the province.
Susan Scott - Chief Information Officer
Susan Scott, the Chief Information Officer at Navacord, directs the digital transformation and technological infrastructure of the brokerage firm. Overseeing the implementation of secure data management systems, the Chief Information Officer ensures that all digital tools support efficient risk assessment and client service delivery. This role involves managing cybersecurity protocols and integrating advanced analytics to provide actionable insights for the firm's insurance professionals. By modernizing the technological stack, Susan Scott enables seamless collaboration across the national network. The Chief Information Officer also works with the executive team to align IT investments with long-term business goals, ensuring that the firm remains at the forefront of digital innovation. Through the strategic deployment of technology, Scott enhances operational agility and data integrity, which are critical for maintaining the firm's competitive edge in the Canadian insurance market.
Brandon Parent - Chief Legal Officer
Brandon Parent, the Chief Legal Officer at Navacord, manages all legal affairs, regulatory compliance, and corporate governance initiatives. Overseeing the legal framework for mergers and acquisitions, the Chief Legal Officer ensures that all partnership agreements align with the firm's strategic growth objectives. This role involves mitigating risk through rigorous contract review and proactive legal counsel for the executive leadership team. By maintaining strict adherence to provincial and federal insurance regulations, Brandon Parent protects the firm's operational integrity. The Chief Legal Officer also provides guidance on complex liability issues, supporting the firm's commitment to ethical business practices. Through the management of legal risks and the facilitation of corporate transactions, Parent enables the firm to pursue expansion opportunities with confidence, ensuring that all business activities remain compliant and secure within the evolving regulatory environment.
Mark Shaul - Managing Director
Mark Shaul, the Managing Director at Navacord, oversees the strategic growth and operational performance of specific brokerage units within the national network. Focusing on the expansion of commercial insurance portfolios, the Managing Director drives revenue generation and client retention strategies. This role involves mentoring regional leadership teams and ensuring adherence to the firm's high standards for risk management. By optimizing internal processes and resource allocation, Mark Shaul enhances the efficiency of brokerage operations. The Managing Director also collaborates with the executive leadership to identify new market opportunities and strengthen the firm's presence in key sectors. Through consistent focus on client-centric solutions, Shaul supports the broader mission of providing expert insurance advice, ultimately contributing to the firm's reputation for excellence and reliability in the competitive Canadian insurance landscape.
Jennifer Adams - Managing Director
Jennifer Adams, the Managing Director at Navacord, manages the operational success and service delivery standards for specialized insurance divisions. Tasked with driving business development and client acquisition, the Managing Director architects tailored risk management programs that address complex industry challenges. This leadership role requires close coordination with the executive team to align regional activities with national corporate objectives. By fostering strong relationships with underwriters and clients, Jennifer Adams ensures the delivery of high-value insurance solutions. The Managing Director also monitors market trends to anticipate shifts in the risk landscape, allowing the firm to adapt its service offerings proactively. Through the implementation of best practices in brokerage management, Adams strengthens the firm's market position and supports the ongoing commitment to providing expert guidance to businesses across the country.
Steven Ridgeway - Chief Financial & Operating Officer
Steven Ridgeway, the Chief Financial & Operating Officer at Navacord, manages the financial health and operational efficiency of the entire organization. Overseeing the budgeting, financial reporting, and capital allocation processes, the Chief Financial & Operating Officer ensures that the firm maintains a strong fiscal foundation for growth. This role involves optimizing operational workflows and implementing performance metrics that drive productivity across all brokerage units. By analyzing financial data and market trends, Steven Ridgeway provides the executive team with the insights necessary for informed decision-making. The Chief Financial & Operating Officer also leads initiatives to streamline internal processes, ensuring that the firm remains agile and responsive to client needs. Through the rigorous management of financial and operational resources, Ridgeway supports the firm's long-term stability and its ability to deliver expert insurance solutions consistently.
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Frequently Asked Questions Regarding Navacord Top Executives and Leadership Team
