MultiCare Executive and Leadership Team

William Robertson, the President & Chief Executive Officer at MultiCare, directs the overall strategic vision and operational execution for the not-for-profit healthcare organization. Robertson guides the expansion and integration of comprehensive medical services across MultiCare's extensive network of hospitals, clinics, and specialty programs. The President & Chief Executive Officer ensures alignment with the organization's mission to provide community-based healthcare throughout the Pacific Northwest. This leadership involves overseeing the development of new service lines and the enhancement of existing patient care models. By focusing on sustainable growth and operational efficiency, William Robertson drives the organization's commitment to meeting the evolving healthcare needs of regional communities. The role demands constant evaluation of market dynamics and strategic partnerships to maintain MultiCare's position as a leading healthcare provider.

Matthew Scherer, the Chief Financial Officer at MultiCare, manages the financial health and strategic fiscal planning for the not-for-profit healthcare organization. Scherer oversees all financial operations, including budgeting, revenue cycle management, and capital allocation across MultiCare's extensive network. The Chief Financial Officer ensures financial sustainability and compliance with healthcare regulations, supporting the organization's mission to provide comprehensive medical services. This role involves analyzing financial performance, identifying cost-saving opportunities, and securing funding for strategic initiatives and facility expansions. By maintaining robust financial controls, Matthew Scherer enables MultiCare to invest in advanced medical technologies and expand its reach into new communities. The Chief Financial Officer's expertise is critical for navigating the complex financial landscape of the healthcare industry and ensuring long-term viability.

Mary Grubbs, the Chief Operating Officer at MultiCare, oversees the day-to-day operational management of the integrated healthcare system. Grubbs directs the seamless functioning of MultiCare's network, ensuring efficient delivery of medical services across hospitals, clinics, and urgent care centers. The Chief Operating Officer focuses on optimizing patient flow, resource allocation, and operational workflows to enhance service quality and accessibility. This leadership position involves close collaboration with clinical and administrative teams to implement best practices and drive operational improvements. By managing the complex interplay of various healthcare facilities, Mary Grubbs ensures that the organization effectively meets the healthcare demands of the communities it serves. The Chief Operating Officer's responsibilities extend to driving efficiency initiatives and maintaining high standards of patient care delivery throughout the system.

Terri Card, the Chief Operating Officer, Outpatient Operations, Multicare Behavioral Health at MultiCare, directs the operational management of outpatient services and behavioral health programs. Card oversees the strategic expansion and efficient delivery of specialized mental health and behavioral services across MultiCare's network. The Chief Operating Officer, Outpatient Operations, Multicare Behavioral Health ensures that these critical services are accessible and integrated within the broader healthcare system. This leadership involves optimizing patient access, managing clinical resources, and enhancing the patient experience within outpatient settings. By focusing on the unique needs of behavioral health patients, Terri Card drives improvements in care quality and program effectiveness. The role is crucial for strengthening MultiCare's commitment to holistic patient well-being.

Angela Naylor, the Chief Operating Officer and CNE at MultiCare, leads operational strategies and nursing excellence across the healthcare system. Naylor integrates clinical operations with nursing practice to ensure high standards of patient care and safety. The Chief Operating Officer and CNE oversees the development and implementation of initiatives that enhance nursing efficiency and patient outcomes. This leadership position involves collaborating with clinical teams to drive innovation in healthcare delivery and foster a culture of continuous improvement. By championing nursing leadership, Angela Naylor ensures that patient care aligns with MultiCare's mission and values. The role is instrumental in optimizing the clinical environment and advancing the practice of nursing throughout the organization.

Glenn Czerwinski, the Chief Operating Officer, Puget Sound Clinical Operations (South) at MultiCare, manages the operational execution of clinical services within the southern Puget Sound region. Czerwinski oversees the efficiency and effectiveness of hospitals and clinics in this specific geographic area, ensuring high-quality patient care delivery. The Chief Operating Officer, Puget Sound Clinical Operations (South) focuses on optimizing resource allocation and operational workflows to meet the healthcare needs of local communities. This leadership involves implementing strategic initiatives tailored to the southern Puget Sound market, enhancing access to MultiCare's comprehensive medical services. By directing clinical operations in this key region, Glenn Czerwinski plays a vital role in expanding the organization's reach and impact. The role is critical for maintaining operational excellence in a defined service area.

Susan Heider, the Chief Information Officer at MultiCare, leads the strategic development and implementation of information technology across the healthcare system. Heider directs the integration of digital health platforms, electronic health records, and data analytics to enhance patient care and operational efficiency. The Chief Information Officer ensures the security and reliability of IT infrastructure, supporting MultiCare's mission to deliver comprehensive medical services through an integrated care model. This leadership involves overseeing technology investments, cybersecurity measures, and the adoption of innovative digital solutions. By leveraging technology, Susan Heider drives improvements in data management, communication, and patient engagement. The Chief Information Officer's role is pivotal in modernizing healthcare delivery and ensuring seamless connectivity between hospitals, clinics, and specialty programs.

Meghan Roberts, the Chief of Staff at MultiCare, provides strategic support and operational coordination for executive leadership. Roberts facilitates communication and alignment across various departments, ensuring executive priorities are effectively translated into actionable initiatives. The Chief of Staff manages key projects, prepares executive briefings, and supports the President & Chief Executive Officer in driving organizational strategy. This role involves close collaboration with all C-suite executives to streamline decision-making processes and enhance operational effectiveness. By acting as a central point of coordination, Meghan Roberts ensures that MultiCare's integrated care model functions cohesively across its network of hospitals and clinics. The Chief of Staff's contributions are vital for maintaining organizational momentum and achieving strategic objectives.

Jolene Wicks, the Is & T Operations Specialist & Chief Information Officer, Office at MultiCare, manages critical information technology operations and specialized IT functions. Wicks oversees the operational aspects of the IT department, ensuring the smooth functioning of systems that support MultiCare's comprehensive medical services. The Is & T Operations Specialist & Chief Information Officer, Office focuses on the practical implementation and maintenance of technology solutions across the organization's network. This leadership involves ensuring the reliability and efficiency of IT infrastructure, supporting clinical and administrative workflows. By managing day-to-day IT operations, Jolene Wicks contributes to the seamless integration of technology within the healthcare system. The role is essential for maintaining the operational integrity of MultiCare's digital environment.

Ricardo LaFleur, the Chief of Staff (Elect) at MultiCare, prepares to assume leadership responsibilities in strategic support and operational coordination. LaFleur will work closely with executive leadership to facilitate communication and ensure alignment across departments, driving the implementation of key organizational initiatives. The Chief of Staff (Elect) will focus on enhancing decision-making processes and supporting the President & Chief Executive Officer in advancing the company's strategic objectives. This preparatory role involves gaining deep insight into MultiCare's integrated care model and operational frameworks. By engaging with various stakeholders, Ricardo LaFleur will ensure a smooth transition into the Chief of Staff position, contributing to the continued success of the healthcare system. The role is designed to foster comprehensive understanding of executive functions.