Mr Appliance Executive and Leadership Team

Carrie Hrustic, the Chief Executive Officer & Entrepreneur at Mr Appliance, directs the overarching strategic vision for the entire franchise network. Hrustic architects long-term growth initiatives that expand the footprint of residential and light commercial appliance repair services across North America. By fostering an environment of entrepreneurial success, the Chief Executive Officer & Entrepreneur ensures that every franchise location adheres to the rigorous service standards established by the parent organization. Carrie Hrustic monitors market trends to identify new opportunities for service diversification, ensuring the company remains a leader in the competitive repair sector. Through consistent engagement with regional stakeholders, the Chief Executive Officer & Entrepreneur drives operational excellence and brand consistency. This leadership approach secures the financial health of the organization while supporting the professional development of individual franchise owners within the broader service ecosystem.

Cameron Willis, the Chief Operating Officer at Mr Appliance, manages the daily execution of service protocols and operational efficiency across the franchise network. Willis optimizes supply chain logistics to ensure that technicians possess the necessary parts for timely residential and commercial repairs. By implementing standardized training programs, the Chief Operating Officer elevates the quality of customer interactions and technical performance. Cameron Willis oversees the integration of digital management tools that streamline scheduling and dispatching for franchise locations throughout the United States. This role requires constant collaboration with regional managers to resolve bottlenecks and improve service delivery speed. Through rigorous analysis of performance metrics, the Chief Operating Officer identifies areas for process improvement, ensuring that the company maintains high customer satisfaction ratings. Willis drives the operational infrastructure that supports sustainable growth and consistent service delivery.

Brian Thanepohn, the President at Mr Appliance, leads the strategic expansion of the brand within the residential repair market. Thanepohn architects initiatives that strengthen the relationship between the corporate office and individual franchise operators. By focusing on market penetration, the President ensures that the company captures significant share in the light commercial appliance sector. Brian Thanepohn coordinates with the executive team to align regional marketing efforts with national brand objectives. This leadership role involves evaluating new service territories and providing the necessary resources for franchise success. Through the development of robust support systems, the President facilitates the scaling of operations across diverse geographic regions. Thanepohn drives the implementation of best practices that enhance the overall value proposition for clients, ensuring that the company remains the preferred choice for appliance maintenance and repair services.

David Fahy, the Owner and President at Mr Appliance, manages the localized execution of service excellence within specific regional territories. Fahy architects business development strategies that prioritize customer retention and high-quality repair outcomes for residential clients. By overseeing the daily management of local service teams, the Owner and President ensures that every technician adheres to the established brand standards. David Fahy monitors local market dynamics to adjust service offerings and pricing models for maximum competitiveness. This leadership role involves building strong community relationships that drive repeat business and referrals. Through the application of efficient resource management, the Owner and President maintains profitability while delivering superior appliance repair solutions. Fahy drives the growth of the local franchise by fostering a culture of accountability and technical proficiency, ensuring that the company consistently meets the needs of the local residential and commercial customer base.

Richard Gloskey, the President at Mr Appliance, focuses on the optimization of technical training and service quality assurance. Gloskey architects programs that ensure all technicians remain updated on the latest appliance technologies and repair methodologies. By standardizing the technical approach across the franchise, the President minimizes service errors and maximizes customer satisfaction. Richard Gloskey collaborates with the operations team to integrate advanced diagnostic tools into the daily workflow of the service fleet. This leadership role involves monitoring industry advancements to keep the company at the forefront of the repair sector. Through the implementation of rigorous quality control measures, the President ensures that every repair meets the high standards expected by residential and commercial clients. Gloskey drives the professional development of the technical workforce, ensuring that the company maintains a competitive edge through superior knowledge and execution of complex appliance repairs.

David Motz, the President at Mr Appliance, directs the financial planning and resource allocation for regional franchise operations. Motz architects fiscal strategies that support the long-term sustainability of the service network. By analyzing revenue streams and operational costs, the President identifies opportunities for margin improvement and efficiency gains. David Motz coordinates with the executive leadership to ensure that financial goals align with the broader mission of the company. This leadership role involves managing capital investments in new equipment and technology to enhance service capabilities. Through the oversight of budgetary compliance, the President ensures that all franchise locations operate within the established financial framework. Motz drives the implementation of cost-effective solutions that allow the company to provide high-value repair services while maintaining profitability. This focus on financial discipline supports the overall growth and stability of the organization in a competitive market.

Edward Piotrowski, the President at Mr Appliance, oversees the development of strategic partnerships with appliance manufacturers and parts suppliers. Piotrowski architects supply chain solutions that ensure the availability of high-quality components for all repair services. By negotiating favorable terms with vendors, the President reduces lead times and lowers costs for the entire franchise network. Edward Piotrowski monitors inventory levels and logistics to ensure that technicians have the necessary parts to complete repairs on the first visit. This leadership role involves maintaining strong relationships with industry partners to stay informed about new product releases and technical specifications. Through the management of these critical supply chain functions, the President ensures that the company delivers reliable and efficient service to residential and commercial customers. Piotrowski drives the operational success of the network by securing the essential resources required for high-performance appliance maintenance.

Stephen Hughes, the President at Mr Appliance, manages the implementation of customer experience initiatives across the service network. Hughes architects feedback loops that allow the company to measure and improve the quality of interactions with residential and commercial clients. By focusing on service transparency and communication, the President ensures that customers remain informed throughout the repair process. Stephen Hughes oversees the development of digital platforms that simplify the booking and tracking of service appointments. This leadership role involves analyzing customer satisfaction data to identify trends and implement service enhancements. Through the promotion of a customer-centric culture, the President drives loyalty and brand reputation in the competitive repair market. Hughes ensures that every touchpoint reflects the professional standards of the company, ultimately supporting the growth of the franchise through positive word-of-mouth and high levels of client trust.

Rowley Mayo, the President at Mr Appliance, directs the expansion of the brand into new geographic markets and service territories. Mayo architects growth strategies that identify high-potential areas for residential and light commercial appliance repair services. By evaluating local market demand and competitive landscapes, the President ensures that new franchise locations are positioned for success. Rowley Mayo coordinates with the corporate team to provide the necessary support and training for new franchise owners. This leadership role involves overseeing the onboarding process and ensuring that new locations adhere to the established operational standards. Through the systematic scaling of the network, the President increases the reach and influence of the company. Mayo drives the development of a robust franchise pipeline, ensuring that the organization continues to grow its presence and provide essential repair services to a wider customer base.

Sean Trask, the Owner and President at Mr Appliance, manages the day-to-day operations and strategic direction of the local franchise unit. Trask architects marketing campaigns that target residential and commercial clients within the local service area. By focusing on local brand awareness and community engagement, the Owner and President ensures that the company remains the top choice for appliance repair. Sean Trask oversees the recruitment and training of skilled technicians to maintain high service standards. This leadership role involves managing the local budget and ensuring that all operations remain profitable and efficient. Through the implementation of personalized customer service strategies, the Owner and President builds long-term relationships with clients. Trask drives the success of the local business by maintaining a focus on quality, reliability, and responsiveness, ensuring that the company consistently meets the specific needs of the local market.