Leadership Overview
Mr Appliance has 10 executives leading key functions including strategy, operations, franchise management, and regional service delivery.
Focused on delivering high-quality residential and commercial repair solutions, Mr Appliance maintains a commitment to operational excellence and customer satisfaction across its extensive network of service franchises.
Focused on delivering high-quality residential and commercial repair solutions, Mr Appliance maintains a commitment to operational excellence and customer satisfaction across its extensive network of service franchises.
Leadership Roles at Mr Appliance
Carrie Hrustic - Chief Executive Officer & Entrepreneur
Carrie Hrustic, the Chief Executive Officer & Entrepreneur at Mr Appliance, directs the overarching strategic vision for the entire franchise network. By identifying new market opportunities within the residential and light commercial appliance repair sectors, Hrustic drives long-term growth and brand expansion. The Chief Executive Officer & Entrepreneur collaborates with the board to ensure financial health while maintaining the high service standards expected of the brand. Overseeing the integration of new service technologies, Hrustic optimizes operational workflows to improve technician efficiency across North American markets. This leadership role involves fostering a culture of entrepreneurship among franchisees, ensuring consistent service delivery and customer retention. Through rigorous analysis of industry trends, Carrie Hrustic secures the competitive position of the company, ultimately ensuring that the organization remains a leader in the appliance repair industry while delivering value to both stakeholders and residential clients.
Cameron Willis - Chief Operating Officer
Cameron Willis, the Chief Operating Officer at Mr Appliance, manages the daily operational logistics and service fulfillment processes across the national franchise footprint. By standardizing repair protocols, Willis ensures that every residential and light commercial client receives uniform, high-quality service. The Chief Operating Officer monitors key performance indicators to track technician productivity and service turnaround times, implementing corrective measures where necessary to maintain operational efficiency. Coordinating with regional managers, Cameron Willis aligns local franchise activities with the broader corporate mission of the company. This role requires constant oversight of supply chain logistics for replacement parts, ensuring that inventory levels support rapid service delivery. By streamlining communication between corporate headquarters and individual franchise owners, Willis drives operational excellence. Ultimately, the Chief Operating Officer maintains the structural integrity of the service network, ensuring that all repair operations meet the rigorous quality benchmarks established by the organization.
Stanley Brandon - President & Owner
Stanley Brandon, the President & Owner at Mr Appliance, focuses on the strategic development and local market penetration of specific franchise territories. By cultivating strong relationships with residential property managers and commercial facility operators, Brandon expands the service reach within key regional markets. The President & Owner directs local marketing initiatives to increase brand awareness and customer acquisition, ensuring that the business remains the preferred choice for appliance repair. Stanley Brandon oversees the recruitment and training of skilled technicians, maintaining a workforce capable of handling complex appliance issues. This leadership role involves balancing local business growth with the broader requirements of the franchise system. By optimizing local service delivery models, Brandon improves profitability and customer loyalty. Ultimately, the President & Owner ensures that the specific franchise location operates as a high-performing unit, contributing significantly to the overall success and reputation of the national brand.
William Crane - President
William Crane, the President at Mr Appliance, manages the strategic growth and service quality of designated franchise operations. By implementing advanced diagnostic tools and repair methodologies, Crane ensures that technicians provide accurate and efficient solutions for residential appliance failures. The President oversees the financial performance of these units, analyzing revenue streams and cost structures to maximize profitability. William Crane coordinates with corporate leadership to align local service offerings with national brand standards, ensuring a consistent customer experience. This role involves managing complex client relationships, particularly within the light commercial sector where reliability and speed are critical. By fostering a culture of continuous improvement, Crane drives technician development and service excellence. Ultimately, the President maintains high operational standards, ensuring that the franchise remains a trusted partner for homeowners and businesses alike, while consistently meeting the evolving demands of the appliance repair market.
Edward Piotrowski - President
Edward Piotrowski, the President at Mr Appliance, directs the expansion of service capabilities and market share within assigned geographic territories. By focusing on the integration of digital scheduling and customer management systems, Piotrowski enhances the overall service experience for residential clients. The President monitors the performance of local service teams, ensuring that all repairs adhere to the strict quality protocols defined by the company. Edward Piotrowski collaborates with other regional leaders to share best practices and improve operational efficiency across the franchise network. This leadership role involves managing the lifecycle of appliance repair projects, from initial customer inquiry to final service verification. By prioritizing technician training and safety, the President ensures that the workforce remains highly skilled and capable of addressing diverse appliance models. Ultimately, Piotrowski drives sustainable growth, ensuring that the franchise delivers reliable, professional repair services that uphold the reputation of the brand.
Kristy Hughes - President
Kristy Hughes, the President at Mr Appliance, oversees the strategic execution of service delivery models tailored to the needs of residential and light commercial clients. By analyzing local market data, Hughes identifies opportunities to optimize service routes and technician deployment, thereby reducing response times. The President manages the financial health of the franchise, ensuring that resource allocation supports long-term sustainability and growth. Kristy Hughes directs the implementation of customer feedback loops, using insights to refine service quality and enhance client satisfaction. This role involves maintaining strong partnerships with appliance manufacturers to ensure access to genuine parts and technical documentation. By fostering a collaborative environment, the President ensures that the team remains aligned with the core values of the company. Ultimately, Hughes drives operational success, ensuring that the franchise provides consistent, high-quality repair services that meet the rigorous standards of the organization.
Sean Trask - Owner and President
Sean Trask, the Owner and President at Mr Appliance, leads the strategic direction and daily management of franchise operations within specific regional markets. By focusing on the development of high-efficiency service teams, Trask ensures that residential and commercial clients receive prompt and reliable appliance repairs. The Owner and President oversees the financial planning and budgeting processes, ensuring that the business remains profitable while investing in necessary equipment and training. Sean Trask cultivates relationships with local business partners to expand the commercial service portfolio, driving revenue growth through diversified service offerings. This leadership role involves maintaining strict adherence to brand standards, ensuring that every interaction reflects the professionalism of the company. By prioritizing customer service excellence, Trask builds long-term loyalty and brand trust. Ultimately, the Owner and President ensures that the franchise operates as a cornerstone of the local community, providing essential repair services with unmatched expertise.
Rowley Mayo - President
Rowley Mayo, the President at Mr Appliance, manages the operational scaling and service quality of franchise units within key market areas. By implementing rigorous quality control measures, Mayo ensures that all appliance repairs meet the high standards expected by residential and commercial customers. The President oversees the recruitment and retention of skilled technicians, fostering a professional environment that encourages technical excellence. Rowley Mayo coordinates with corporate teams to integrate new service technologies and diagnostic software, improving the accuracy and speed of repairs. This role involves managing the financial performance of the franchise, ensuring that operational costs are controlled while service quality remains high. By focusing on strategic growth initiatives, the President expands the reach of the business into new residential developments. Ultimately, Mayo drives the success of the franchise, ensuring that the company remains a leader in the appliance repair industry through consistent, reliable service delivery.
Stephen Hughes - President
Stephen Hughes, the President at Mr Appliance, directs the operational strategy and service delivery for franchise locations within assigned regions. By focusing on the optimization of service workflows, Hughes ensures that technicians efficiently address the needs of residential and light commercial clients. The President manages the financial and administrative functions of the business, ensuring compliance with corporate policies and industry regulations. Stephen Hughes collaborates with other franchise leaders to share insights on market trends and service innovations, driving collective improvement across the network. This role involves managing client relationships and ensuring that service quality consistently exceeds expectations. By prioritizing the development of a skilled workforce, the President ensures that the franchise remains capable of handling complex appliance repairs. Ultimately, Hughes drives the growth and reputation of the business, ensuring that the company provides essential, high-quality repair services that support the needs of the local community.
Richard Gloskey - President
Richard Gloskey, the President at Mr Appliance, oversees the strategic management and operational execution of franchise services within designated territories. By focusing on the enhancement of service delivery models, Gloskey ensures that residential and commercial clients receive timely and effective appliance repair solutions. The President manages the financial performance of the franchise, analyzing key metrics to drive profitability and operational efficiency. Richard Gloskey directs the implementation of training programs to ensure that technicians remain proficient in the latest appliance technologies and repair techniques. This role involves managing the day-to-day operations of the business, ensuring that all service calls are handled with professionalism and care. By fostering strong relationships with local customers, the President builds brand loyalty and drives repeat business. Ultimately, Gloskey ensures that the franchise remains a trusted provider of appliance repair services, consistently meeting the high standards of the company.

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