Intelcia Group Executive and Leadership Team

Emmanuel Cheriet, the Chief Executive Officer at Intelcia Group, directs the overarching corporate strategy and long-term vision for the organization. By aligning talent, technology, and operational processes, the Chief Executive Officer ensures the delivery of tailor-made outsourcing services to a diverse international client base. Cheriet oversees the expansion of the group across 17 countries, maintaining a focus on sustainable growth and market competitiveness. This leadership role involves constant collaboration with the Board to refine the global service offering, which spans customer relationship management, IT solutions, and digital services. Through the implementation of rigorous performance standards, Emmanuel Cheriet drives the company toward its revenue targets while fostering a culture of excellence. Ultimately, Cheriet secures the operational stability required to support nearly 27,000 employees across 56 centers, ensuring that the group remains a premier partner for businesses seeking to outsource complex operational challenges.

Peter Fergus-O'Brien, the Chief Executive Officer, & English Speaking Markets (Americas) at Intelcia Group, manages the strategic growth and operational footprint within the North American and broader English-speaking regions. The Chief Executive Officer, & English Speaking Markets (Americas) architects localized service delivery models that cater to the specific demands of these markets, ensuring seamless integration with the group's global BPO and digital service capabilities. By identifying key opportunities for expansion, Peter Fergus-O'Brien strengthens the presence of the organization in competitive landscapes. This role requires close coordination with regional leadership to align local execution with the broader corporate mission of providing high-value outsourcing. Through the optimization of regional processes, the Chief Executive Officer, & English Speaking Markets (Americas) enhances client satisfaction and drives revenue growth. Fergus-O'Brien maintains a focus on scaling operations to meet the evolving needs of international customers, thereby solidifying the market position of the group in the Americas.

Youssef Aoufir, the Deputy Chief Executive Officer & Group Co-Founder, Intelcia at Intelcia Group, executes high-level operational oversight and supports the strategic direction of the entire organization. As a foundational leader, the Deputy Chief Executive Officer & Group Co-Founder, Intelcia maintains the integrity of the company's core processes while driving innovation across the four primary solution areas: customer relationship management, IT solutions, BPO, and digital services. Youssef Aoufir collaborates with the executive team to ensure that the group's 20-year legacy of service excellence continues to evolve alongside changing technological landscapes. This leadership position involves managing complex internal structures to facilitate efficient service delivery for national and international clients. By championing the integration of new technologies into existing workflows, the Deputy Chief Executive Officer & Group Co-Founder, Intelcia optimizes the group's global service offering. Aoufir remains dedicated to maintaining the high standards that define the company's reputation in the outsourcing industry.

Nidal Afid, the Regional Chief Operating Officer & Engagement & English Speaking Markets (Americas) at Intelcia Group, manages the day-to-day operational efficiency and client engagement strategies within the Americas. The Regional Chief Operating Officer & Engagement & English Speaking Markets (Americas) oversees the performance of service centers, ensuring that processes align with the group's global quality benchmarks. By focusing on the execution of BPO and customer relationship management solutions, Nidal Afid drives operational excellence and client retention in the region. This role involves coordinating with cross-functional teams to streamline service delivery and enhance the overall customer experience. Through the implementation of data-driven management techniques, the Regional Chief Operating Officer & Engagement & English Speaking Markets (Americas) optimizes resource allocation and improves service output. Afid ensures that the operational infrastructure in the Americas remains scalable and responsive to the dynamic needs of international clients, directly contributing to the group's growth objectives.

Naoual Chichaoui, the Group Chief Human Resources Officer at Intelcia Group, directs the global talent strategy and organizational development initiatives for the entire workforce. The Group Chief Human Resources Officer architects comprehensive programs for recruitment, training, and employee retention, ensuring that the company maintains a high-caliber team capable of delivering complex outsourcing services. By fostering a culture of professional growth, Chichaoui supports the group's mission to combine talent with technology. This leadership role involves collaborating with regional heads to standardize HR practices across 17 countries, ensuring compliance and operational consistency. Naoual Chichaoui manages the human capital requirements necessary to support nearly 27,000 employees, directly impacting the group's ability to scale its operations. Through the development of robust performance management systems, the Group Chief Human Resources Officer ensures that the workforce remains aligned with the strategic goals of the organization, ultimately driving the success of the group's global service delivery.

Saad Berrada, the Group Chief People Officer at Intelcia Group, leads the strategic initiatives focused on employee engagement, workplace culture, and internal communication. The Group Chief People Officer designs frameworks that enhance the employee experience, ensuring that the workforce remains motivated and aligned with the company's core values. By prioritizing the well-being and professional development of the 27,000-strong team, Saad Berrada strengthens the organizational foundation required for high-quality outsourcing. This role involves working closely with the executive team to integrate people-centric policies into the group's operational strategy. Through the implementation of innovative engagement platforms, the Group Chief People Officer fosters a collaborative environment that supports the group's diverse service areas. Berrada ensures that the company's internal culture reflects its commitment to excellence, directly influencing the group's ability to attract and retain top-tier talent across its global centers. Ultimately, the Group Chief People Officer drives the internal cohesion necessary for sustained international expansion.