Leadership Overview
Intelcia Group has 6 executives leading key functions including strategy, international market expansion, operational oversight, financial management, regional engagement, and human capital development.
Focused on delivering comprehensive outsourcing solutions across 17 countries, Intelcia Group empowers global clients to prioritize core business objectives through integrated customer relationship management, IT solutions, and digital services.
Focused on delivering comprehensive outsourcing solutions across 17 countries, Intelcia Group empowers global clients to prioritize core business objectives through integrated customer relationship management, IT solutions, and digital services.
Leadership Roles at Intelcia Group
Emmanuel Cheriet - Chief Executive Officer
Emmanuel Cheriet, the Chief Executive Officer at Intelcia Group, directs the overarching corporate strategy and global vision for the organization. By aligning talent, technology, and processes, the Chief Executive Officer ensures the delivery of high-value outsourcing services across the European, African, and American markets. This leadership role involves constant evaluation of market trends to maintain a competitive edge in customer relationship management and digital services. Emmanuel Cheriet drives the expansion of the group, overseeing 56 centers and nearly 27,000 employees to ensure operational excellence. Through rigorous oversight of the four core solution areas, the Chief Executive Officer maintains the financial health and service quality of the entire enterprise. Cheriet fosters a culture of innovation, enabling the company to meet the complex needs of international clients while supporting the long-term growth objectives of the business.
Peter Fergus-O'Brien - Chief Executive Officer, & English Speaking Markets (Americas)
Peter Fergus-O'Brien, the Chief Executive Officer, & English Speaking Markets (Americas) at Intelcia Group, manages the strategic growth and operational footprint within the North American and broader English-speaking regions. The Chief Executive Officer, & English Speaking Markets (Americas) architects localized service delivery models that integrate BPO and IT solutions to meet the specific demands of regional clients. By focusing on nearshore and offshore capabilities, the executive ensures seamless service continuity for international partners. Peter Fergus-O'Brien coordinates with the global leadership team to scale operations and capture new market share in the Americas. This role requires deep engagement with regional stakeholders to optimize service quality and operational efficiency. Through the implementation of robust process frameworks, the executive drives consistent performance metrics, ensuring that the regional business units contribute effectively to the overall revenue targets of the organization.
Youssef Aoufir - Deputy Chief Executive Officer & Group Co-Founder, Intelcia
Youssef Aoufir, the Deputy Chief Executive Officer & Group Co-Founder, Intelcia at Intelcia Group, provides foundational leadership and strategic guidance for the long-term development of the company. As a key architect of the group's expansion, the Deputy Chief Executive Officer & Group Co-Founder, Intelcia oversees the integration of new technologies and processes across the global network. Youssef Aoufir maintains strong relationships with shareholders, including the Altice Group, to facilitate international growth and capital investment. This leadership role involves mentoring senior management and ensuring that the core mission of providing tailor-made outsourcing services remains central to all operations. By balancing the needs of national and international customers, the executive ensures that the group remains a leader in the outsourcing industry. Aoufir drives the evolution of the service portfolio, ensuring that the company adapts to the changing digital landscape while maintaining operational stability.
Julio Orozco - Financial Oficer Chief & Chief Financial Officer, Financial & Director, Administrative Intelcia Colombia
Julio Orozco, the Financial Oficer Chief & Chief Financial Officer, Financial & Director, Administrative Intelcia Colombia at Intelcia Group, manages the fiscal health and administrative infrastructure of the Colombian operations. The Financial Oficer Chief & Chief Financial Officer, Financial & Director, Administrative Intelcia Colombia directs all financial planning, budgeting, and reporting activities to ensure compliance and profitability. By overseeing the administrative functions, the executive supports the seamless delivery of BPO and IT services within the region. Julio Orozco collaborates with the global finance team to align regional performance with the group's broader revenue forecasts. This role involves rigorous monitoring of operational costs and the implementation of financial controls to maximize efficiency. Through strategic resource allocation, the executive ensures that the Colombian centers maintain high service standards while contributing to the overall financial stability and growth of the international organization.
Nidal Afid - Regional Chief Operating Officer & Engagement & English Speaking Markets (Americas)
Nidal Afid, the Regional Chief Operating Officer & Engagement & English Speaking Markets (Americas) at Intelcia Group, executes the operational strategy for service delivery across the Americas. The Regional Chief Operating Officer & Engagement & English Speaking Markets (Americas) directs the daily management of centers, ensuring that customer relationship management and digital services meet the highest quality benchmarks. By focusing on client engagement, the executive builds strong partnerships that drive retention and expansion within the English-speaking markets. Nidal Afid oversees the implementation of standardized processes to ensure consistency across all regional sites. This leadership role involves optimizing workforce management and technology integration to improve service delivery speed and accuracy. Through the continuous monitoring of operational performance, the executive ensures that the regional business units remain agile and responsive to the evolving needs of international customers, directly supporting the group's growth objectives.
Saad Berrada - Group Chief People Officer
Saad Berrada, the Group Chief People Officer at Intelcia Group, directs the human capital strategy for the entire organization, encompassing nearly 27,000 employees across 17 countries. The Group Chief People Officer architects talent acquisition, development, and retention programs that align with the company's mission of combining talent and technology. By fostering a culture of professional growth, the executive ensures that the workforce remains equipped to handle complex outsourcing challenges in customer relationship management and IT solutions. Saad Berrada oversees the implementation of global HR policies that promote diversity, inclusion, and operational excellence. This leadership role involves collaborating with regional managers to ensure that the organizational structure supports the group's expansion goals. Through the development of robust training initiatives, the executive ensures that the company maintains a high-performing team capable of delivering tailor-made services to international clients, thereby securing the long-term success of the business.
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Frequently Asked Questions Regarding Intelcia Group Top Executives and Leadership Team
