Intelcia Group Executive and Leadership Team

Emmanuel Cheriet, the Chief Executive Officer at Intelcia Group, directs the overarching strategic vision and global expansion initiatives for the organization. By aligning talent, technology, and operational processes, Cheriet ensures the delivery of high-value outsourcing services across Customer Relationship Management, IT Solutions, BPO, and Digital Services. The Chief Executive Officer maintains constant oversight of the group's 56 centers, driving performance across 17 countries to meet ambitious revenue targets. Through collaboration with the Altice Group, Emmanuel Cheriet architects long-term growth strategies that solidify the company's market position as a premier global outsourcing partner. This leadership role involves constant evaluation of market trends to refine the Onshore, Nearshore, and Offshore service models. By fostering a culture of innovation and excellence, the Chief Executive Officer enables clients to focus exclusively on core business challenges while the organization manages complex operational requirements with precision and scalability.

Julio Orozco, the Financial Oficer Chief & Chief Financial Officer, Financial & Director, Administrative Intelcia Colombia at Intelcia Group, manages the fiscal health and administrative integrity of regional operations. Overseeing financial planning, reporting, and resource allocation, the Chief Financial Officer ensures that the Colombian division maintains strict alignment with global budgetary standards. This role involves rigorous monitoring of capital expenditures and revenue streams to support the broader group objectives of sustainable growth. By implementing robust financial controls, Julio Orozco mitigates operational risks while optimizing the cost structure for international service delivery. The Chief Financial Officer collaborates with executive leadership to provide data-driven insights that inform strategic decision-making regarding market expansion and service diversification. Through meticulous administrative oversight, the Chief Financial Officer secures the financial foundation necessary for the company to deliver tailor-made outsourcing solutions to a diverse portfolio of national and international customers.

Nidal Afid, the Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas) at Intelcia Group, directs operational excellence and client engagement strategies across the Americas. By scaling service delivery models tailored to English-speaking markets, the Regional Chief Operating Officer ensures seamless integration of BPO and Customer Relationship Management solutions. This leadership role involves managing complex operational workflows to maintain high service quality standards across regional centers. Nidal Afid drives initiatives that enhance client satisfaction and retention by aligning internal processes with specific market demands. Through active coordination with cross-functional teams, the Regional Chief Operating Officer optimizes resource utilization and improves service delivery efficiency. This executive role focuses on expanding the company's footprint in the Americas, leveraging the group's global expertise to provide competitive, high-impact outsourcing services that allow clients to focus on core business objectives while maintaining operational continuity.

Saad Berrada, the Group Chief People Officer at Intelcia Group, architects the human capital strategy that supports a workforce of nearly 27,000 employees. By designing comprehensive talent acquisition, development, and retention programs, the Group Chief People Officer ensures the organization maintains a high-performance culture across 17 countries. This role involves aligning workforce capabilities with the evolving demands of the outsourcing industry, particularly within Digital Services and IT Solutions. Saad Berrada oversees the implementation of global HR policies that promote employee engagement and professional growth, which are critical to the company's service delivery model. Through strategic workforce planning, the Group Chief People Officer enables the organization to scale operations effectively while maintaining consistent quality standards. By fostering an inclusive and high-achieving environment, the Group Chief People Officer directly impacts the company's ability to provide tailor-made services to international customers, ensuring that talent remains a core competitive advantage.