Leadership Overview
Intelcia Group has 4 executives leading key functions including strategy, technology, operations, and human resources.
Driven by a commitment to operational excellence, Intelcia Group provides comprehensive outsourcing solutions, combining talent, technology, and processes to deliver tailor-made services. The company's global presence and integrated offerings empower clients to concentrate on their core business objectives.
Driven by a commitment to operational excellence, Intelcia Group provides comprehensive outsourcing solutions, combining talent, technology, and processes to deliver tailor-made services. The company's global presence and integrated offerings empower clients to concentrate on their core business objectives.
Leadership Roles at Intelcia Group
Emmanuel Cheriet - Chief Executive Officer
Emmanuel Cheriet, the Chief Executive Officer at Intelcia Group, directs the overarching corporate strategy and global expansion initiatives. Cheriet guides the company's mission to provide integrated outsourcing solutions across Customer Relationship Management, IT Solutions Outsourcing, BPO, and Digital Services. This leadership role involves fostering strategic partnerships, such as the one with the Altice Group, to accelerate international growth and enhance market positioning. Cheriet ensures alignment across all operational units in Europe, Africa, and America, driving the company towards its revenue targets and solidifying its reputation as a global outsourcing leader. The Chief Executive Officer's vision propels Intelcia Group's commitment to delivering tailor-made services that allow clients to focus on their core business challenges.
Nidal Afid - Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas)
Nidal Afid, the Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas) at Intelcia Group, spearheads operational execution and client engagement across the Americas region. Afid manages the delivery of comprehensive outsourcing solutions, ensuring high standards of service in Customer Relationship Management, IT Solutions Outsourcing, BPO, and Digital Services for clients in English-speaking markets. This executive oversees the operational efficiency and growth of Intelcia's centers within the Americas, contributing significantly to the group's global presence. Nidal Afid's leadership ensures that clients receive tailor-made services, enabling them to focus on their core business objectives. The Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas) drives operational excellence and client satisfaction, reinforcing Intelcia Group's commitment to robust service delivery.
Amine Trabelsi - Group Chief Technology Officer
Amine Trabelsi, the Group Chief Technology Officer at Intelcia Group, architects the technological infrastructure and innovation roadmap supporting the company's diverse service offerings. Trabelsi oversees the integration of advanced technologies within Customer Relationship Management, IT Solutions Outsourcing, BPO, and Digital Services, ensuring seamless delivery for national and international clients. This role is critical in enhancing the efficiency and scalability of Intelcia's Onshore, Nearshore, and Offshore operations across 17 countries. The Group Chief Technology Officer drives the adoption of cutting-edge solutions that empower clients to concentrate on their core business challenges. Amine Trabelsi's strategic direction ensures that Intelcia Group remains at the forefront of technological advancements in the outsourcing industry, supporting robust business process management and digital transformation initiatives.
Saad Berrada - Group Chief People Officer
Saad Berrada, the Group Chief People Officer at Intelcia Group, directs human capital strategy and talent management across the organization's global operations. Berrada oversees the development and implementation of HR policies that support nearly 27,000 employees in 56 centers across Europe, Africa, and America, ensuring a cohesive and motivated workforce. This role is pivotal in attracting, retaining, and developing talent to deliver exceptional outsourcing services in Customer Relationship Management, IT Solutions Outsourcing, BPO, and Digital Services. The Group Chief People Officer fosters a culture of continuous learning and employee engagement, crucial for Intelcia Group's mission to provide tailor-made solutions. Saad Berrada's strategic focus on people empowers the organization to meet evolving client needs and drive sustained business growth.
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Frequently Asked Questions Regarding Intelcia Group Top Executives and Leadership Team
