Leadership Overview
Intelcia Group has 4 executives leading key functions including strategy, human resources, operations, and people management.
Driven by a commitment to client success, Intelcia Group provides comprehensive outsourcing solutions by integrating talent, technology, and processes to deliver bespoke services across customer relationship management, IT solutions, BPO, and digital services, solidifying its global market presence.
Driven by a commitment to client success, Intelcia Group provides comprehensive outsourcing solutions by integrating talent, technology, and processes to deliver bespoke services across customer relationship management, IT solutions, BPO, and digital services, solidifying its global market presence.
Leadership Roles at Intelcia Group
Emmanuel Cheriet - Chief Executive Officer
Emmanuel Cheriet, the Chief Executive Officer at Intelcia Group, directs the overarching corporate strategy and global expansion initiatives. Cheriet architects the company's long-term vision, ensuring alignment with market demands for outsourcing operations, IT solutions, and digital services. Overseeing the integration of talent, technology, and processes, Cheriet drives the delivery of tailor-made services to national and international clients. This leadership role involves fostering innovation across the 4 solution areas: Customer Relationship Management, IT Solutions Outsourcing, BPO, and Digital Services. By guiding the group's presence across Europe, Africa, and America, Emmanuel Cheriet ensures operational excellence and sustained revenue growth, targeting 400 million euros in forecasts for 2021.
Nidal Afid - Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas)
Nidal Afid, the Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas) at Intelcia Group, commands operational execution and client engagement across the Americas region. Afid directs the seamless delivery of outsourcing services, including Customer Relationship Management, IT Solutions Outsourcing, BPO, and Digital Services, ensuring high standards of quality and efficiency. This executive oversees the operational scaling and management of centers within the Americas, contributing significantly to Intelcia's global Onshore, Nearshore, and Offshore offering. By optimizing processes and fostering strong client relationships, Nidal Afid ensures the group's strategic objectives are met within these key English-speaking markets. The Regional Chief Operating Officer & Engagement & English Speaking Markets Executive (Americas) also drives initiatives to enhance employee engagement and operational performance across all service lines.
Naoual Chichaoui - Group Chief Human Resources Officer
Naoual Chichaoui, the Group Chief Human Resources Officer at Intelcia Group, spearheads all human capital strategies and talent management initiatives across the global organization. Chichaoui designs and implements programs to attract, develop, and retain the nearly 27,000 employees operating in 56 centers worldwide. This critical function ensures the workforce is equipped with the necessary skills and motivation to deliver exceptional customer relationship management, IT solutions, and BPO services. By fostering a culture of continuous learning and employee engagement, Naoual Chichaoui directly supports Intelcia's mission to allow clients to focus on their core business. The Group Chief Human Resources Officer also plays a key part in aligning HR policies with the company's international expansion objectives, particularly in Europe, Africa, and America.
Saad Berrada - Group Chief People Officer
Saad Berrada, the Group Chief People Officer at Intelcia Group, leads the strategic development and implementation of people-centric initiatives that support the company's extensive global workforce. Berrada focuses on cultivating a robust organizational culture and enhancing employee experience across all 56 centers, impacting the nearly 27,000 individuals employed by the group. This role is pivotal in ensuring that Intelcia's talent pool is aligned with the evolving demands of its outsourcing services, from Customer Relationship Management to Digital Services. By championing programs that promote professional growth and well-being, Saad Berrada directly contributes to the operational efficiency and client satisfaction that define Intelcia's tailor-made service offerings. The Group Chief People Officer also collaborates closely with other leadership functions to support the company's ambitious international expansion across Europe, Africa, and America.
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Frequently Asked Questions Regarding Intelcia Group Top Executives and Leadership Team
