Hang Seng Bank Executive and Leadership Team

November, 2026

Leadership Overview

Hang Seng Bank has 9 executives leading key functions including strategy, operations, financial management, technology, risk, and corporate governance.

Committed to delivering comprehensive financial solutions across the Asia-Pacific region, Hang Seng Bank drives sustainable growth through retail banking, wealth management, and global market expertise.

Leadership Roles at Hang Seng Bank

  • Executive Director & Chief Executive Officer - Luanne Lim
  • Chief Financial Officer - Say Saw
  • Executive Director & Chief Financial Officer - Andrew Yeng
  • Chief Operating Officer - Vivien Chiu
  • Chief Operating Officer & Head of Business Financial Crime & Regulatory Risk (Wpb ) - Roland Lee
  • Executive Director & President - Wu Wei
  • Chief Technology Officer - Charphen Chan
  • Director, Chief of Staff Office - Crist Lau
  • Chief Information Officer & Managing Director - Forrest Chai
  • Luanne Lim - Executive Director & Chief Executive Officer

    Luanne Lim, the Executive Director & Chief Executive Officer at Hang Seng Bank, directs the overarching strategic vision and long-term growth trajectory for the organization. Overseeing the integration of retail banking and wealth management services, the Chief Executive Officer ensures alignment with the evolving financial needs of personal and corporate clients across the region. This leadership role involves constant collaboration with the Board to maintain market competitiveness and operational excellence. By prioritizing digital transformation and customer-centric service models, Luanne Lim directly impacts the bank's ability to capture market share in the competitive Hong Kong financial sector. Ultimately, Lim secures the institution's reputation for stability and innovation while navigating complex regulatory environments to deliver consistent value to shareholders and stakeholders alike.
    Luanne Lim

    Say Saw - Chief Financial Officer

    Say Saw, the Chief Financial Officer at Hang Seng Bank, oversees the financial health, capital planning, and fiscal reporting of the institution. Managing the balance sheet and liquidity requirements, the Chief Financial Officer ensures that the bank maintains a robust capital position to support its extensive commercial and institutional lending activities. This leadership role involves providing critical financial insights to the Board to guide investment decisions and risk management strategies. By monitoring market trends and economic indicators, Say Saw directly influences the bank's profitability and long-term financial sustainability. Saw maintains strict oversight of financial controls and regulatory compliance, ensuring transparency in all fiscal disclosures. Through precise financial modeling and strategic resource management, the Chief Financial Officer enables the bank to pursue growth opportunities while mitigating potential market volatility.

    Andrew Yeng - Executive Director & Chief Financial Officer

    Andrew Yeng, the Executive Director & Chief Financial Officer at Hang Seng Bank, directs the capital allocation and investment strategies that drive the bank's commercial banking expansion. Overseeing the financial performance of the bank's diverse business units, the Executive Director & Chief Financial Officer ensures that capital is deployed efficiently to maximize returns on investment. This role involves managing investor relations and ensuring that the bank's financial reporting meets the highest standards of accuracy and transparency. By analyzing market opportunities and assessing financial risks, Andrew Yeng directly contributes to the bank's growth and profitability. Yeng works closely with the Board to define the bank's financial policies and long-term fiscal objectives. Through disciplined financial management, the Executive Director & Chief Financial Officer supports the bank's ability to deliver consistent value to its diverse client base.

    Vivien Chiu - Chief Operating Officer

    Vivien Chiu, the Chief Operating Officer at Hang Seng Bank, manages the internal infrastructure and operational efficiency required to support diverse banking activities. Focusing on the optimization of retail and commercial banking workflows, the Chief Operating Officer streamlines processes to enhance service delivery speed and accuracy. This role involves coordinating cross-departmental initiatives to ensure that internal systems support the bank's broad financial solutions portfolio. By implementing scalable operational frameworks, Vivien Chiu directly improves the cost-to-income ratio and operational resilience of the organization. Chiu maintains a rigorous focus on process improvement and resource allocation, ensuring that the bank remains agile in a fast-paced financial landscape. Through these efforts, the Chief Operating Officer supports the seamless execution of daily banking operations across all client segments.

    Roland Lee - Chief Operating Officer & Head of Business Financial Crime & Regulatory Risk (Wpb )

    Roland Lee, the Chief Operating Officer & Head of Business Financial Crime & Regulatory Risk (Wpb ) at Hang Seng Bank, directs the governance frameworks and risk mitigation strategies essential for maintaining institutional integrity. Overseeing the implementation of robust anti-money laundering and regulatory compliance programs, the Chief Operating Officer & Head of Business Financial Crime & Regulatory Risk (Wpb ) ensures that all business activities adhere to stringent legal standards. This role involves managing complex risk assessments and coordinating with global regulatory bodies to protect the bank from financial crime. By fostering a culture of compliance and operational vigilance, Roland Lee directly safeguards the bank's reputation and operational continuity. Lee maintains a focus on proactive risk identification, ensuring that the bank remains resilient against evolving threats in the global financial landscape.

    Wu Wei - Executive Director & President

    Wu Wei, the Executive Director & President at Hang Seng Bank, leads the execution of the bank's commercial and retail banking strategies across the region. Overseeing the expansion of the bank's service footprint, the Executive Director & President ensures that the organization maintains strong relationships with corporate and institutional clients. This role involves driving business development initiatives and ensuring that the bank's product offerings meet the needs of a changing market. By fostering innovation in customer service and product delivery, Wu Wei directly impacts the bank's market position and revenue growth. Wei collaborates with the executive team to ensure that the bank's operational activities remain aligned with its core mission of providing comprehensive financial solutions. Through strategic leadership and market engagement, the Executive Director & President supports the bank's continued success and regional influence.

    Charphen Chan - Chief Technology Officer

    Charphen Chan, the Chief Technology Officer at Hang Seng Bank, architects the digital infrastructure and software ecosystems that power modern banking services. Overseeing the development of secure, scalable platforms for retail and corporate clients, the Chief Technology Officer drives the integration of advanced financial technologies into the bank's core offerings. This role involves leading engineering teams to enhance cybersecurity protocols and digital banking interfaces. By modernizing legacy systems and adopting cloud-based solutions, Charphen Chan directly improves the user experience and operational efficiency of the bank. Chan collaborates with other C-suite leaders to ensure that technological investments align with the broader business strategy of the organization. Through continuous innovation in digital banking, the Chief Technology Officer maintains the bank's competitive edge in an increasingly digitized financial market.

    Crist Lau - Director, Chief of Staff Office

    Crist Lau, the Director, Chief of Staff Office at Hang Seng Bank, coordinates executive communications and facilitates the execution of strategic priorities across the leadership team. Overseeing the operational rhythm of the C-suite, the Director, Chief of Staff Office ensures that key initiatives receive the necessary focus and resources to achieve organizational goals. This role involves managing high-level projects and acting as a liaison between the executive office and various business units. By streamlining decision-making processes and enhancing internal collaboration, Crist Lau directly supports the efficiency of the bank's management structure. Lau maintains a comprehensive view of the bank's strategic objectives, ensuring that all departments remain aligned with the overarching mission. Through effective project management and executive support, the Director, Chief of Staff Office enables the leadership team to focus on long-term value creation.

    Forrest Chai - Chief Information Officer & Managing Director

    Forrest Chai, the Chief Information Officer & Managing Director at Hang Seng Bank, manages the data architecture and information systems that support the bank's global banking and markets division. Overseeing the security and accessibility of critical financial data, the Chief Information Officer & Managing Director ensures that information technology supports the bank's complex trading and institutional banking requirements. This role involves leading large-scale data initiatives and ensuring the reliability of the bank's information networks. By optimizing data flow and enhancing analytical capabilities, Forrest Chai directly impacts the bank's ability to provide real-time financial insights to clients. Chai collaborates with technology and business leaders to ensure that information systems remain robust and scalable. Through strategic management of information assets, the Chief Information Officer & Managing Director supports the bank's operational excellence and market responsiveness.

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    Frequently Asked Questions Regarding Hang Seng Bank Top Executives and Leadership Team

    Who leads Hang Seng Bank?
    Hang Seng Bank is led by Luanne Lim (Executive Director & Chief Executive Officer), along with executives such as Say Saw (Chief Financial Officer) and Andrew Yeng (Executive Director & Chief Financial Officer).
    Who is part of Hang Seng Bank’s executive team?
    The executive team of Hang Seng Bank includes leaders such as Luanne Lim (Executive Director & Chief Executive Officer), Say Saw (Chief Financial Officer), Andrew Yeng (Executive Director & Chief Financial Officer) and other senior executives.
    How many executives does Hang Seng Bank have?
    Hang Seng Bank has 9 executives leading key business areas.
    What roles are included in Hang Seng Bank’s leadership team?
    The leadership team of Hang Seng Bank includes roles such as Executive Director & Chief Executive Officer, Chief Financial Officer, Executive Director & Chief Financial Officer, Chief Operating Officer, Chief Operating Officer & Head of Business Financial Crime & Regulatory Risk (Wpb ).