Leadership Overview
Goshen Health has 5 executives leading key functions including strategy, digital engagement, human resources, and financial operations.
Dedicated to community wellness, Goshen Health prioritizes compassionate care and clinical excellence across its network. This organization maintains a steadfast commitment to improving regional health outcomes through specialized medical services and integrated primary care.
Dedicated to community wellness, Goshen Health prioritizes compassionate care and clinical excellence across its network. This organization maintains a steadfast commitment to improving regional health outcomes through specialized medical services and integrated primary care.
Leadership Roles at Goshen Health
Randal Christophel - President & Chief Executive Officer
Randal Christophel, the President & Chief Executive Officer at Goshen Health, directs the overarching strategic vision for this community-owned, nonprofit healthcare organization. Christophel oversees the integration of 30 locations across four counties, ensuring that clinical standards remain consistent with the mission of compassion, accountability, respect, and excellence. By aligning the physicians network with specialized cancer and heart care initiatives, the President & Chief Executive Officer drives long-term operational sustainability. Randal Christophel manages high-level relationships with the Board to facilitate capital investments in medical technology. This leadership role involves balancing fiscal responsibility with the mandate to improve community health outcomes. Through rigorous oversight of the entire health system, the President & Chief Executive Officer maintains the organization's reputation as a premier provider of regional medical services. Ultimately, Christophel secures the future of the health system by fostering a culture of accountability and clinical excellence.
Christy Sassaman - Chief Executive Officer, Social Media Influencer
Christy Sassaman, the Chief Executive Officer, Social Media Influencer at Goshen Health, architects the digital engagement strategy to expand the reach of the health system. Sassaman leverages modern communication platforms to disseminate vital health information and promote the organization's specialized care services to a broader audience. By bridging the gap between clinical expertise and public awareness, the Chief Executive Officer, Social Media Influencer enhances community trust and patient engagement. Christy Sassaman coordinates with marketing teams to ensure that all digital content reflects the core values of compassion and excellence. This role involves analyzing audience metrics to refine outreach efforts across the four-county service area. Through strategic digital positioning, the Chief Executive Officer, Social Media Influencer drives brand visibility and supports the growth of the physicians network. Sassaman ensures that the digital presence of the organization remains both professional and accessible to the diverse populations served by the health system.
Tobeter Smith - Chief People Officer & Account Coordinator
Tobeter Smith, the Chief People Officer & Account Coordinator at Goshen Health, directs talent acquisition and workforce development strategies to support the organization's 30 clinical locations. Smith manages the recruitment of specialized medical staff, ensuring that every hire embodies the core values of accountability and respect. By coordinating account-level staffing requirements, the Chief People Officer & Account Coordinator maintains optimal operational efficiency within the physicians network. Tobeter Smith oversees internal training programs designed to uphold the highest standards of patient care across the four-county service area. This leadership role involves collaborating with department heads to address staffing challenges and improve employee retention. Through the implementation of robust human resource policies, the Chief People Officer & Account Coordinator fosters a supportive environment for all healthcare professionals. Smith drives organizational growth by aligning human capital strategies with the broader mission of providing exceptional, community-focused medical care.
Troy Erst - Chief People Officer & Account Coordinator
Troy Erst, the Chief People Officer & Account Coordinator at Goshen Health, manages organizational culture and internal performance metrics to ensure clinical excellence. Erst focuses on the professional development of administrative and support staff, facilitating a culture of continuous improvement across the health system. By coordinating account-specific operational needs, the Chief People Officer & Account Coordinator optimizes the workflow within the physicians network. Troy Erst collaborates with executive leadership to refine performance management systems that reward accountability and excellence in every endeavor. This role involves analyzing workforce data to identify opportunities for operational streamlining and improved service delivery. Through the strategic management of personnel resources, the Chief People Officer & Account Coordinator supports the expansion of specialized cancer and heart care services. Erst drives organizational success by ensuring that every team member remains fully aligned with the mission of providing compassionate, high-quality healthcare to the community.
Hillary Nissley - Chief People Officer & Manager, Billing
Hillary Nissley, the Chief People Officer & Manager, Billing at Goshen Health, directs the financial administrative functions and human resource operations for the health system. Nissley oversees the billing department to ensure accurate revenue cycle management, which directly supports the sustainability of the organization's 30 locations. By integrating billing efficiency with personnel management, the Chief People Officer & Manager, Billing maintains the financial health necessary to provide specialized cancer and heart care. Hillary Nissley coordinates with clinical leadership to resolve administrative bottlenecks that impact patient experience. This role involves implementing rigorous compliance standards to uphold the organization's commitment to accountability and excellence. Through the oversight of billing processes and staff development, the Chief People Officer & Manager, Billing ensures that financial operations remain transparent and effective. Nissley drives the fiscal stability of the health system, allowing the organization to continue its mission of improving the health of the communities served.
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