Goshen Health Executive and Leadership Team

Randal Christophel, the President & Chief Executive Officer at Goshen Health, directs the overarching strategic vision for this nonprofit healthcare organization. Overseeing thirty locations across four counties, the President & Chief Executive Officer ensures alignment between clinical excellence and community health goals. This leadership role involves managing complex relationships with the board and medical staff to maintain high standards in cancer and vascular care. By optimizing resource allocation, Randal Christophel drives operational efficiency across the entire physicians network. The President & Chief Executive Officer prioritizes sustainable growth while upholding the core values of compassion and accountability. Through rigorous oversight of the health system, the President & Chief Executive Officer secures long-term stability for the organization. Ultimately, Christophel fosters a culture of excellence that improves patient outcomes throughout the regional service area, ensuring the health system remains a cornerstone of community wellness.

Christy Sassaman, the Chief Executive Officer, Social Media Influencer at Goshen Health, architects digital engagement strategies to expand the reach of community health initiatives. Overseeing public-facing communication channels, the Chief Executive Officer, Social Media Influencer ensures that the mission of compassion and excellence resonates with diverse patient populations. This leadership role involves leveraging digital platforms to educate the public on specialized services like heart and vascular care. By managing brand reputation and community outreach, Christy Sassaman directly impacts the visibility of the health system. The Chief Executive Officer, Social Media Influencer coordinates with clinical leadership to translate complex medical information into accessible content for the broader public. Through strategic digital storytelling, the Chief Executive Officer, Social Media Influencer strengthens the connection between the organization and the communities served. Ultimately, Sassaman drives awareness and trust, positioning the health system as a leader in modern, patient-centered healthcare communication.

Tobeter Smith, the Chief People Officer & Account Coordinator at Goshen Health, manages talent acquisition and workforce development to support the organization's clinical mission. Overseeing internal staffing initiatives, the Chief People Officer & Account Coordinator ensures that every department maintains the necessary expertise to deliver high-quality primary and specialty care. This leadership role involves coordinating with department heads to align human capital with the operational needs of the thirty regional locations. By implementing robust training programs, Tobeter Smith fosters a culture of accountability and respect among all staff members. The Chief People Officer & Account Coordinator also manages administrative account workflows to streamline internal processes. Through effective personnel management, the Chief People Officer & Account Coordinator supports the overall efficiency of the health system. Ultimately, Smith drives organizational success by cultivating a dedicated workforce that consistently meets the evolving healthcare demands of the community.

Hillary Nissley, the Chief People Officer & Manager, Billing at Goshen Health, directs the financial integrity of patient services while overseeing human resource policies. Managing the complex billing infrastructure, the Chief People Officer & Manager, Billing ensures accurate revenue cycle performance across all primary and specialty care clinics. This leadership role involves auditing financial workflows to maintain compliance and operational transparency. By integrating billing efficiency with staff performance metrics, Hillary Nissley optimizes the financial health of the organization. The Chief People Officer & Manager, Billing coordinates with clinical teams to ensure that administrative processes support, rather than hinder, the delivery of compassionate care. Through rigorous oversight of billing systems, the Chief People Officer & Manager, Billing secures the resources necessary for continued investment in specialized cancer and vascular care. Ultimately, Nissley drives fiscal responsibility and operational excellence, ensuring the long-term viability of the nonprofit health system.

Troy Erst, the Chief People Officer & Account Coordinator at Goshen Health, oversees the strategic alignment of physician network accounts and internal organizational culture. Managing the operational coordination between specialty care providers and administrative support, the Chief People Officer & Account Coordinator ensures seamless service delivery across the four-county service area. This leadership role involves optimizing account management protocols to improve patient access to primary care services. By fostering professional development and accountability, Troy Erst strengthens the internal team structure. The Chief People Officer & Account Coordinator works closely with other executives to implement policies that reflect the core values of compassion and excellence. Through meticulous management of account workflows, the Chief People Officer & Account Coordinator enhances the overall patient experience. Ultimately, Erst drives operational cohesion, ensuring that the health system functions as a unified, high-performing entity dedicated to improving community health outcomes.