Leadership Overview
Forward has 4 executives leading key functions including financial strategy, global information technology, agile project management, and human capital development.
Focused on delivering reliable logistics solutions, Forward maintains a commitment to time-definite freight services while optimizing asset-light operations for a diverse global customer base.
Focused on delivering reliable logistics solutions, Forward maintains a commitment to time-definite freight services while optimizing asset-light operations for a diverse global customer base.
Leadership Roles at Forward
Jamie Pierson - Chief Financial Officer
Jamie Pierson, the Chief Financial Officer at Forward, directs all fiscal planning and capital allocation strategies. Overseeing the financial health of the organization, the Chief Financial Officer ensures alignment with the asset-light business model required for the expedited LTL industry. This leadership role involves managing investor relations, overseeing quarterly reporting, and driving long-term profitability through rigorous cost control measures. By optimizing the balance sheet, Jamie Pierson directly impacts the ability of the company to scale operations across North American markets. Ultimately, Pierson secures the financial stability necessary for sustained growth in the competitive freight sector. The Chief Financial Officer collaborates closely with the Board to evaluate potential acquisitions and capital investments that enhance the overall market position of the firm. Through precise financial oversight, the executive maintains the fiscal discipline required to support the complex logistics network and the diverse customer base served by the organization.
Lance Sons - Global Chief Information Officer
Lance Sons, the Global Chief Information Officer at Forward, architects the digital infrastructure supporting all ground transportation and logistics services. Overseeing the integration of advanced tracking systems, the Global Chief Information Officer ensures real-time visibility for freight forwarders and airline partners. This leadership role involves managing cybersecurity protocols, upgrading enterprise software, and driving digital transformation across the entire supply chain. By implementing scalable cloud solutions, Lance Sons directly impacts the operational efficiency of the company. Ultimately, Sons secures the technological foundation required for time-definite delivery performance. The Global Chief Information Officer coordinates with regional operations teams to deploy data-driven tools that optimize route planning and capacity management. Through continuous innovation in information systems, the executive maintains the competitive edge of the firm within the expedited freight industry, ensuring that all digital assets remain robust, secure, and fully aligned with the evolving needs of the global logistics market.
Shelah Mabeus - SAFe Implementer and Agile PMO Executive (Office of Chief Information Officer)
Shelah Mabeus, the SAFe Implementer and Agile PMO Executive (Office of Chief Information Officer) at Forward, directs the adoption of agile methodologies across all technical project teams. Overseeing the project management office, the SAFe Implementer and Agile PMO Executive (Office of Chief Information Officer) ensures that software development cycles align with the rapid delivery requirements of the logistics industry. This leadership role involves streamlining workflows, removing operational bottlenecks, and driving cross-functional collaboration between IT and logistics departments. By standardizing agile practices, Shelah Mabeus directly impacts the speed and quality of service delivery. Ultimately, Mabeus secures the organizational agility needed to respond to shifting market demands. The SAFe Implementer and Agile PMO Executive (Office of Chief Information Officer) monitors project performance metrics to ensure that all initiatives support the broader strategic goals of the company. Through disciplined process improvement, the executive fosters a culture of continuous delivery and operational excellence.
Douglas Smith - Chief People Officer
Douglas Smith, the Chief People Officer at Forward, directs all human capital strategies, including talent acquisition, employee retention, and organizational development. Overseeing the workforce requirements of a large-scale transport company, the Chief People Officer ensures that the company attracts top-tier logistics professionals capable of maintaining high service standards. This leadership role involves designing comprehensive training programs, managing compensation structures, and driving a culture of safety and performance. By fostering an inclusive and high-performing work environment, Douglas Smith directly impacts the operational success of the firm. Ultimately, Smith secures the human resources necessary to support the complex, time-definite freight delivery model. The Chief People Officer collaborates with department heads to align staffing levels with seasonal demand fluctuations and regional growth initiatives. Through strategic workforce planning, the executive ensures that the organization remains fully equipped to meet the evolving challenges of the freight and logistics industry while maintaining high employee engagement levels.
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Frequently Asked Questions Regarding Forward Top Executives and Leadership Team
