First General Executive and Leadership Team

Brittany D'Agostino, the Chief Operating Officer at First General, directs all internal restoration workflows and service delivery standards. Overseeing the daily execution of property recovery projects, the Chief Operating Officer ensures that all field teams maintain strict compliance with insurance industry protocols. This leadership role involves optimizing resource allocation across North American service territories to maximize efficiency during emergency response scenarios. By refining operational processes, Brittany D'Agostino directly impacts the speed and quality of restoration outcomes for policyholders. The Chief Operating Officer also coordinates with regional managers to standardize service delivery, ensuring consistent performance across the entire network. Through rigorous oversight of project management systems, the Chief Operating Officer drives sustainable growth and operational excellence. D'Agostino maintains a focus on scaling service capabilities to meet the evolving demands of property managers and insurance partners, ultimately securing the company's reputation for reliability in the restoration sector.

Scott Miller, the President and Owner Team at First General, architects the long-term vision and ownership structure for the organization. Managing the strategic interests of the ownership group, the President and Owner Team ensures alignment between corporate governance and the core mission of property restoration. This leadership role involves evaluating market expansion opportunities and fostering high-level partnerships with major insurance carriers. By guiding the financial trajectory of the company, Scott Miller directly influences the stability and growth of the restoration business. The President and Owner Team also facilitates communication between the board and executive leadership to maintain a unified strategic direction. Through the cultivation of key industry relationships, the President and Owner Team secures the company's competitive position within the Canadian market. Miller prioritizes the development of long-term value for stakeholders, ensuring that the organization remains a leader in property recovery services through disciplined investment and strategic oversight.

Shawn Thomas, the President at First General, leads the strategic development of the company's restoration services and market presence. Overseeing the expansion of service offerings for property owners, the President ensures that the organization meets the complex needs of the insurance sector. This leadership role involves driving innovation in restoration techniques and enhancing the overall customer experience for policyholders. By managing high-level client relationships, Shawn Thomas directly impacts the company's ability to secure large-scale restoration contracts. The President also coordinates with other executive leaders to ensure that service delivery remains consistent with the company's established quality standards. Through the implementation of growth-oriented initiatives, the President strengthens the brand's footprint across diverse geographic regions. Thomas focuses on maintaining operational agility, allowing the company to respond effectively to large-scale property damage events, thereby reinforcing the organization's status as a trusted partner for insurance companies and property managers.

Robert D'Agostino, the President at First General, oversees the technical standards and quality assurance protocols for all restoration projects. Managing the integration of advanced restoration technologies, the President ensures that field operations adhere to the highest industry benchmarks for property recovery. This leadership role involves supervising the technical training programs for restoration specialists to maintain a high level of expertise across the organization. By optimizing the technical infrastructure, Robert D'Agostino directly impacts the efficiency and effectiveness of damage mitigation efforts. The President also collaborates with insurance partners to refine reporting procedures and project documentation, ensuring transparency throughout the restoration process. Through the continuous improvement of technical methodologies, the President drives superior outcomes for policyholders and property managers. D'Agostino maintains a focus on technical excellence, ensuring that the company remains at the forefront of the restoration industry by leveraging innovative solutions to address complex property damage challenges.

Rico Briglio, the President at First General, directs the business development and regional growth strategies for the organization. Overseeing the expansion of the service network, the President ensures that the company effectively reaches property owners and insurance providers in key markets. This leadership role involves identifying new opportunities for market penetration and fostering strong relationships with regional property managers. By executing strategic growth plans, Rico Briglio directly impacts the company's revenue generation and market share. The President also works closely with the executive team to align regional operations with the overarching corporate mission of providing reliable restoration services. Through the management of regional partnerships, the President strengthens the company's presence and service capacity. Briglio focuses on building a robust network of service providers, ensuring that the organization can deliver consistent, high-quality restoration support across all operational territories, thereby solidifying the company's reputation as a premier provider in the property restoration industry.