First General Executive and Leadership Team

Brittany D'Agostino, the Chief Operating Officer at First General, directs all internal restoration workflows and service delivery standards. Overseeing the daily execution of property recovery projects, the Chief Operating Officer ensures that all field teams maintain strict compliance with insurance industry protocols. This leadership role involves optimizing resource allocation across North American service centers to maximize efficiency during large-scale disaster recovery efforts. By refining operational processes, Brittany D'Agostino directly impacts the speed and quality of service provided to policyholders. D'Agostino manages the integration of new restoration technologies into existing workflows, ensuring that the company remains at the forefront of the property restoration sector. Through rigorous oversight of project management systems, the Chief Operating Officer secures consistent service outcomes for property managers and insurance partners, ultimately driving the operational success of the entire organization.

Shawn Thomas, the President at First General, architects the overarching corporate strategy and long-term growth initiatives. Focusing on the expansion of market reach within the Canadian property restoration landscape, the President cultivates essential relationships with major insurance carriers and national property management firms. This leadership role involves aligning corporate objectives with the evolving needs of policyholders, ensuring that service offerings remain competitive and relevant. By analyzing market trends and performance metrics, Shawn Thomas drives the strategic direction of the company, fostering a culture of excellence and accountability. Thomas coordinates with other executive leaders to streamline cross-departmental communication, ensuring that the organization meets its financial and operational targets. Through consistent engagement with industry stakeholders, the President secures the company's reputation as a reliable partner in property restoration, effectively positioning the firm for sustained growth and long-term stability.

Rico Briglio, the President at First General, manages regional business development and client acquisition strategies. Overseeing the growth of the service network, the President identifies new opportunities for market penetration and strengthens existing partnerships with insurance companies. This leadership role involves directing regional teams to ensure that service delivery meets the specific requirements of diverse property owners and policyholders. By implementing targeted outreach programs, Rico Briglio expands the company's footprint and enhances brand visibility across key territories. Briglio collaborates with the executive team to refine service models, ensuring that the organization adapts to changing environmental and property damage challenges. Through the development of strategic alliances, the President drives revenue growth and reinforces the company's commitment to high-quality restoration services. This focus on regional excellence ensures that the firm maintains a strong competitive advantage in the property restoration industry.

Scott Miller, the President and Owner Team at First General, governs the foundational vision and long-term ownership interests of the company. Overseeing the alignment of corporate values with daily business practices, the President and Owner Team ensures that the organization remains dedicated to the highest standards of property restoration. This leadership role involves evaluating capital investments and infrastructure improvements that support the company's mission to serve property owners and insurance providers. By maintaining a focus on sustainable growth, Scott Miller directs the strategic evolution of the firm, ensuring that the business model remains resilient in a fluctuating market. Miller works closely with the leadership team to uphold the company's reputation for reliability and technical expertise. Through the stewardship of organizational culture and long-term planning, the President and Owner Team secures the future viability of the company, consistently delivering value to all stakeholders involved in the restoration process.

Rob D'Agostino, the President at First General, leads the technical innovation and service quality initiatives across the organization. Overseeing the implementation of advanced restoration methodologies, the President ensures that all projects adhere to the highest safety and environmental standards. This leadership role involves managing the technical training programs for field staff, ensuring that the workforce possesses the expertise required to handle complex property damage scenarios. By driving the adoption of cutting-edge restoration equipment and software, Rob D'Agostino enhances the company's ability to deliver rapid and effective solutions for insurance companies and policyholders. D'Agostino coordinates with the executive team to ensure that technical capabilities align with the company's broader strategic goals. Through the continuous improvement of restoration techniques, the President secures the firm's position as a leader in the industry, ultimately ensuring that property owners receive superior service during critical recovery periods.