First General Executive and Leadership Team

Brittany D'Agostino, the Chief Operating Officer at First General, directs all internal restoration workflows and service delivery standards. Overseeing the integration of advanced property recovery technologies, the Chief Operating Officer ensures that field teams maintain peak efficiency during emergency response scenarios. This leadership role involves streamlining communication between insurance adjusters and policyholders to accelerate claim resolution times. By optimizing resource allocation across the Canadian market, Brittany D'Agostino directly impacts the operational capacity of the organization. D'Agostino manages the logistical framework required to handle large-scale property damage events, ensuring that every project meets strict quality benchmarks. Through the implementation of standardized restoration protocols, the Chief Operating Officer drives consistent performance across all regional branches. Ultimately, D'Agostino secures the operational stability necessary for sustained growth within the competitive property restoration industry.

Shawn Thomas, the President at First General, architects the overarching corporate strategy and long-term vision for the organization. Focusing on the expansion of service offerings for insurance companies, the President cultivates high-level partnerships that solidify market presence. This leadership role involves aligning corporate objectives with the evolving needs of property managers and policyholders throughout North America. By fostering a culture of rapid response and technical excellence, Shawn Thomas directly impacts the reputation of the firm. Thomas monitors industry trends to identify new opportunities for service diversification, ensuring that the company remains at the forefront of the restoration sector. Through rigorous financial oversight and strategic planning, the President maintains the fiscal health of the enterprise. Ultimately, Thomas guides the organization toward achieving ambitious growth targets while upholding the core values of reliability and professional integrity.

Robert D'Agostino, the President at First General, manages the strategic development of regional restoration networks and infrastructure. Overseeing the expansion of service capabilities, the President ensures that local teams possess the necessary tools to address complex property damage challenges. This leadership role involves coordinating with key stakeholders to enhance the delivery of restoration services for insurance providers. By refining the business model to better serve property owners, Robert D'Agostino directly impacts the scalability of the company. D'Agostino focuses on strengthening the brand footprint across diverse geographic markets, ensuring that service quality remains uniform regardless of location. Through the cultivation of strong professional relationships, the President drives collaborative efforts that improve project outcomes. Ultimately, D'Agostino secures the competitive advantage of the firm by prioritizing innovation and operational excellence in every restoration project undertaken.

Scott Miller, the President and Owner Team at First General, drives the governance and ownership initiatives that define the long-term trajectory of the company. Overseeing the alignment of shareholder interests with operational goals, the President and Owner Team ensures that the organization remains focused on delivering superior value to insurance partners and policyholders. This leadership role involves evaluating high-level investment opportunities to bolster the restoration infrastructure. By championing sustainable business practices, Scott Miller directly impacts the environmental and social responsibility profile of the firm. Miller facilitates communication between the executive board and operational leads to ensure cohesive execution of corporate mandates. Through the strategic management of assets and resources, the President and Owner Team maintains the financial resilience of the business. Ultimately, Miller secures the future of the organization by fostering a culture of accountability and excellence.

Rico Briglio, the President at First General, leads the strategic initiatives focused on market penetration and client acquisition within the property restoration sector. Overseeing the development of specialized service programs, the President ensures that the company effectively addresses the unique requirements of insurance companies and property managers. This leadership role involves analyzing market data to refine service delivery models and improve client satisfaction metrics. By spearheading efforts to enhance the brand presence across North America, Rico Briglio directly impacts the revenue growth of the organization. Briglio coordinates with cross-functional teams to ensure that service quality consistently exceeds industry standards. Through the implementation of targeted business development strategies, the President drives the expansion of the client base. Ultimately, Briglio secures the market position of the firm by maintaining a relentless focus on client-centric restoration solutions and professional service delivery.