First General Executive and Leadership Team

Michael Flatt, the Co-Founder & Chief Executive Officer at First General, directs the overarching strategy and vision for the property restoration company. Flatt guides the organization's expansion efforts, ensuring alignment with market demands and client needs across Canada. His leadership focuses on fostering innovation within restoration processes and maintaining the company's reputation for reliability. Overseeing key strategic initiatives, Michael Flatt ensures that First General consistently delivers exceptional service to property owners, insurance companies, policyholders, and property managers. This role involves cultivating strong relationships with stakeholders and driving the company's long-term growth trajectory. Flatt's strategic direction underpins the company's operational framework and its commitment to excellence in property restoration.

Brittany D'Agostino, the Chief Operating Officer at First General, manages the day-to-day operational execution and service delivery across all locations. D'Agostino optimizes operational workflows to enhance efficiency and client satisfaction, ensuring seamless property restoration processes. Her responsibilities include overseeing resource allocation, implementing best practices, and driving performance improvements within the operational teams. Brittany D'Agostino works closely with other leaders to integrate strategic goals into actionable operational plans. This executive function is critical for maintaining the high standards First General sets for property restoration services. By focusing on operational excellence, D'Agostino directly supports the company's mission to provide timely and effective solutions to property owners and insurance partners.

Robert D'Agostino, the President at First General, spearheads market development and client relations, focusing on expanding the company's reach and service offerings. D'Agostino cultivates strategic partnerships with insurance companies and property managers, ensuring First General remains a preferred restoration provider. His leadership emphasizes building robust client portfolios and enhancing service agreements. Robert D'Agostino drives initiatives aimed at strengthening the company's presence in key markets, ensuring consistent service delivery and client retention. This presidential role is vital for sustaining growth and reinforcing First General's position as a trusted name in property restoration. D'Agostino's efforts directly contribute to the company's revenue streams and market share.

Shawn Thomas, the President at First General, directs regional operational strategies and team performance, ensuring consistent service quality across diverse geographic areas. Thomas focuses on optimizing field operations and implementing advanced restoration techniques to meet evolving industry standards. His leadership involves empowering regional teams to deliver exceptional service to property owners and policyholders. Shawn Thomas plays a key part in enhancing the company's operational capabilities and expanding its service footprint. This presidential capacity is essential for maintaining First General's commitment to rapid response and effective property damage mitigation. Thomas's focus on operational efficiency directly impacts client satisfaction and project completion rates.

Scott Miller, the President and Owner Team at First General, leads the strategic direction and ownership oversight for the company's core business functions. Miller champions initiatives that enhance the company's value proposition for property owners and insurance partners, focusing on long-term sustainability and growth. His role involves guiding investment decisions and ensuring the company's financial health and market competitiveness. Scott Miller collaborates with executive leadership to refine business strategies and foster a culture of accountability and excellence. This leadership position is critical for maintaining First General's market leadership and commitment to quality restoration services. Miller's influence shapes the company's strategic trajectory and operational priorities.

Rico Briglio, the President at First General, oversees business development and strategic alliances, focusing on expanding the company's network of service providers and partners. Briglio cultivates relationships with key industry stakeholders, ensuring First General's services meet the highest standards of quality and responsiveness. His efforts are directed towards identifying new market opportunities and strengthening the company's competitive advantage. Rico Briglio drives initiatives that enhance the company's brand reputation and client trust within the property restoration sector. This presidential function is crucial for First General's sustained growth and its ability to serve a broad client base effectively. Briglio's strategic focus supports the company's mission to deliver reliable restoration solutions.