FirstBank Executive and Leadership Team

Aurelio Bermudez, the Presidente Y Chief Executive Officer at FirstBank, directs the overarching strategic vision and institutional growth of the organization. Overseeing the transition from a traditional savings institution to a modern holding company, the Presidente Y Chief Executive Officer ensures alignment between corporate objectives and market demands. This leadership role involves managing complex regulatory environments and driving expansion across regional financial sectors. By prioritizing sustainable capital allocation, Aurelio Bermudez directly influences the long-term trajectory of the firm. The Presidente Y Chief Executive Officer maintains constant communication with the Board to refine governance standards and operational efficiency. Through rigorous oversight of the holding company structure, Bermudez secures the competitive position of the institution within the broader banking landscape. This executive leadership ensures that all business units remain focused on delivering value to shareholders while fostering robust financial health throughout the entire organization.

Dennis Clarke, the Chief Financial Officer at FirstBank, manages the fiscal health and capital structure of the institution. Overseeing financial reporting, treasury functions, and risk assessment, the Chief Financial Officer ensures the integrity of all monetary operations. This leadership role involves analyzing market trends to optimize balance sheet performance and liquidity management. By implementing advanced financial modeling, Dennis Clarke supports the strategic decision-making processes required for sustainable growth. The Chief Financial Officer coordinates with internal audit teams to maintain compliance with stringent banking regulations. Through precise management of assets and liabilities, Clarke strengthens the financial foundation of the organization. This executive oversight provides the necessary stability for the firm to navigate volatile economic conditions while pursuing new investment opportunities. Ultimately, Clarke drives the financial discipline required to maintain the market reputation of the institution as a reliable and profitable banking entity.

Juan Pavia, the Executive Vice President & Chief Operating Officer at FirstBank, directs the daily operational workflows and internal business processes of the organization. Overseeing branch operations, logistics, and administrative efficiency, the Executive Vice President & Chief Operating Officer ensures that all departments function in harmony to support the broader business model. This leadership role involves optimizing resource allocation to reduce overhead and improve service delivery. By implementing lean management principles, Juan Pavia enhances the productivity of the workforce. The Executive Vice President & Chief Operating Officer works closely with regional managers to ensure consistent performance across all locations. Through the rigorous monitoring of operational metrics, Pavia identifies opportunities for process improvement and cost reduction. This executive oversight provides the necessary structure for the firm to scale effectively while maintaining high standards of service quality. Ultimately, Pavia secures the operational excellence required to support the long-term growth objectives of the institution.

Tammy Plummer, the Executive Vice President & Chief Information Officer at FirstBank, architects the digital infrastructure and technological roadmap for the entire enterprise. Overseeing cybersecurity protocols, data management systems, and software integration, the Executive Vice President & Chief Information Officer ensures that all banking platforms remain secure and efficient. This leadership role involves modernizing legacy systems to support contemporary digital banking requirements. By deploying scalable cloud solutions, Tammy Plummer enhances the operational agility of the firm. The Executive Vice President & Chief Information Officer collaborates with other C-suite leaders to align technology investments with broader business goals. Through the implementation of robust IT governance, Plummer protects sensitive client data while improving service delivery speeds. This executive focus on innovation allows the organization to maintain a competitive edge in the rapidly evolving financial technology sector, ensuring seamless digital experiences for all customers across the regional footprint.

Nayda Rivera-Batista, the Executive Vice President & Chief Consumer Officer & Corporate Chief of Staff at FirstBank, manages the end-to-end consumer experience and internal corporate alignment. Overseeing retail banking strategies, customer engagement initiatives, and organizational communication, the Executive Vice President & Chief Consumer Officer & Corporate Chief of Staff ensures that service standards meet the needs of the diverse client base. This leadership role involves bridging the gap between executive strategy and daily operational execution. By refining the customer journey, Nayda Rivera-Batista drives loyalty and market share growth. The Executive Vice President & Chief Consumer Officer & Corporate Chief of Staff coordinates cross-functional projects to streamline internal processes and improve organizational efficiency. Through the development of client-centric programs, Rivera-Batista strengthens the brand presence of the institution. This executive role remains vital for maintaining high satisfaction levels and ensuring that all consumer-facing activities align with the core mission of the bank.

Susan Edwards, the City Executive at FirstBank, manages the regional market presence and local business development initiatives. Overseeing community relations, local lending portfolios, and branch-level performance, the City Executive ensures that the institution remains deeply integrated into the local economy. This leadership role involves cultivating relationships with key stakeholders and identifying growth opportunities within the specific geographic territory. By tailoring banking products to meet local needs, Susan Edwards drives regional revenue and brand awareness. The City Executive collaborates with corporate leadership to ensure that local strategies align with the overarching goals of the holding company. Through the active management of local teams, Edwards fosters a culture of service and professional excellence. This executive role serves as the primary link between the corporate office and the local market, ensuring that the institution maintains a strong, positive impact on the communities served while achieving consistent financial results.