Leadership Overview
Falck has 4 executives leading key functions including strategy, finance, operations, and regional leadership.
Driven by a mission to prevent accidents and disease, Falck focuses on providing critical assistance during emergencies and supporting recovery, thereby enhancing community well-being across its operational regions.
Driven by a mission to prevent accidents and disease, Falck focuses on providing critical assistance during emergencies and supporting recovery, thereby enhancing community well-being across its operational regions.
Leadership Roles at Falck
Robert Heffner - President & Chief Executive Officer
Robert Heffner, the President & Chief Executive Officer at Falck, directs the overarching strategy and global operations for the Nordic-based organization. Heffner's leadership guides Falck's four core business areas: healthcare, assistance, safety services, and emergency services. This executive ensures the company's mission to prevent accidents and disease, provide critical assistance during emergencies, and support individuals' recovery is executed effectively across all markets. Overseeing the strategic direction, Robert Heffner drives initiatives that enhance Falck's market position and operational efficiency. The President & Chief Executive Officer's role involves aligning departmental objectives with the company's long-term vision, fostering innovation, and ensuring robust financial performance. This leadership position is central to maintaining Falck's commitment to helping people move on with their lives after illnesses or accidents, solidifying the company's impact in health services and emergency response.
Yann Hedoux - Chief Executive Officer, Falck (USA)
Yann Hedoux, the Chief Executive Officer, Falck (USA) at Falck, directs the strategic vision and operational execution for the United States market. Hedoux's leadership focuses on expanding Falck's presence in healthcare, assistance, safety services, and emergency services within the US. This executive is responsible for driving growth, ensuring service excellence, and adapting Falck's offerings to meet the specific needs of the American population. Overseeing all US-based operations, Yann Hedoux collaborates with global leadership to align regional strategies with the company's core mission of accident and disease prevention and emergency assistance. The Chief Executive Officer, Falck (USA)'s role involves fostering strong relationships with stakeholders and ensuring the delivery of high-quality services that help individuals recover and move forward with their lives. Hedoux's strategic initiatives are critical to strengthening Falck's impact and market position in the United States.
Shane Bihler - Pacific Chief Financial Officer & Company Secretary (Australia)
Shane Bihler, the Pacific Chief Financial Officer & Company Secretary (Australia) at Falck, manages the financial health and corporate governance for the Australian region. Bihler's responsibilities encompass financial planning, budgeting, reporting, and ensuring compliance with all relevant regulations. This executive plays a crucial role in optimizing financial strategies to support Falck's business objectives in the Pacific. Overseeing fiscal operations, Shane Bihler ensures the efficient allocation of resources across healthcare, assistance, safety, and emergency services within Australia. The Pacific Chief Financial Officer & Company Secretary (Australia)'s role involves close collaboration with regional leadership to drive profitability and sustainable growth. By maintaining rigorous financial controls, Bihler supports Falck's mission to prevent accidents and disease and provide essential assistance, thereby contributing to the company's overall stability and operational effectiveness in the region.
Caroline Southern - Chief Operations Officer
Caroline Southern, the Chief Operations Officer at Falck, oversees the day-to-day operational management across the company's diverse business areas. Southern's purview includes ensuring the efficient and effective delivery of healthcare, assistance, safety services, and emergency services. This executive is pivotal in optimizing operational workflows and resource allocation to support Falck's mission of preventing accidents and disease and providing critical aid. Overseeing global operational strategies, Caroline Southern drives initiatives aimed at enhancing service quality, improving response times, and ensuring the safety and well-being of both clients and employees. The Chief Operations Officer's role involves close coordination with other C-suite executives to integrate operational plans with broader corporate objectives. By focusing on operational excellence, Southern directly contributes to Falck's ability to help individuals recover from illnesses or accidents and maintain its reputation as a leading provider of essential services.
Explore Leadership Teams in Ambulance Services
Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States, including the District of Columbia and around the world. GMR was formed by combining the industry leaders in air and ground emergency medical services.
Company Leadership
RO

Based in Knoxville, Tenn., Priority Ambulance provides the highest level of clinical excellence in emergency and nonemergency medical care to the communities it serves. Throughout its national service area, approximately 3,400 highly trained paramedics and EMTs staff a fleet of approximately 650 state-of-the-art emergency vehicles with the latest medical equipment and technology. Priority Ambulance's family of companies operates under trusted local brands providing medical transport options in 12 states. The Priority Ambulance company partners include Shoals Ambulance in Alabama; Maricopa Ambulance in Arizona; Puckett EMS in Georgia and Southeast Tennessee; Central EMS in Georgia; Seals Ambulance in Indiana; Kunkel Ambulance in Upstate New York; Trans Am Ambulance in western New York and Northwestern Pennsylvania; Medshore Ambulance in South Carolina; Priority Ambulance in East Tennessee; A&E EMS in Tennessee; Baptist Ambulance in West Tennessee and Mississippi; and LifeCare Medical Transports in Virginia and Maryland.
Company Leadership

DA
CareFlite is a Texas, nonprofit 501(c) 3 corporation governed by a Board of Directors with representatives from Texas Health Resources (Harris Methodist, Presbyterian and Arlington Memorial Hospitals), Methodist Health System, Baylor Health Care System, Parkland Health and Hospital System, and the JPS Health Network. CareFlite and its Member Facilities are nonprofit entities committed to high-quality patient care and community service. CareFlite is the only, fully-integrated medical transport company serving North Texas.Established in 1979, CareFlite is the eighth oldest air medical transportation service in the nation, and the second oldest in Texas. CareFlite began with one helicopter shared between Methodist Dallas Medical Center and Harris Methodist Fort Worth Hospital transporting about 20 patients each month. In 1981, CareFlite began operating a ground ambulance division in Dallas to support the helicopters and to provide non-emergency transportation to patients in area hospitals. CareFlites Ground Ambulance Division transported over 50,000 patients in 2014. It has bases in the following counties: Collin, Dallas, Denton, Ellis, Erath, Hill Johnson, Palo Pinto and Parker. CareFlite operates 911/EMS services in Balch Springs, SE Dallas County, Ellis County ESD #5, Hill County and Johnson County.
Company Leadership JS
JS
AB
DispatchHealth, founded in 2013 and based in Denver, CO, delivers on-demand health care services to a patients home, office or location or need. With a call, click or tap of an app, patients get a skilled medical team at their door in a matter of hours.
Company Leadership RR
JH
PS