DispatchHealth Executive and Leadership Team

Richard Rakowski, the Chief Executive Officer at DispatchHealth, directs the overarching strategic vision for on-demand medical care delivery. Rakowski architects the expansion of mobile health services across diverse North American markets, ensuring the company maintains a competitive edge in the urgent care sector. By aligning clinical operations with scalable technology platforms, the Chief Executive Officer optimizes the patient experience from the initial request to the final treatment. Richard Rakowski manages high-level partnerships with health systems and insurance providers to integrate home-based care into broader medical networks. This leadership role involves constant evaluation of market trends to refine the service model and improve operational efficiency. Through rigorous oversight of corporate growth initiatives, the Chief Executive Officer secures the financial health of the organization while maintaining a commitment to accessible, high-quality medical interventions for patients in need of immediate care.

Erin Bartley, the President at DispatchHealth, executes the day-to-day operational strategy and business development goals that expand the company's market footprint. Bartley directs the scaling of service delivery models, ensuring that the logistics of dispatching medical teams remain efficient and responsive to patient demand. By overseeing the integration of new regional markets, the President drives the expansion of the company's reach across diverse geographic territories. Erin Bartley collaborates with other C-suite leaders to translate high-level corporate objectives into actionable operational plans that enhance service reliability and customer satisfaction. This leadership role involves managing the intersection of clinical operations and business growth to ensure sustainable performance. Through the optimization of internal processes and the pursuit of strategic partnerships, the President strengthens the company's position as a leader in the on-demand healthcare industry, ensuring that the organization consistently meets the evolving needs of patients and healthcare partners.

Megan Lacy, the Chief of Staff To CITO at DispatchHealth, coordinates the technical infrastructure and digital transformation initiatives that power the company's mobile medical platform. Lacy synchronizes cross-functional workflows between engineering teams and clinical leadership to ensure seamless data flow during patient visits. By managing the operational cadence of the technology department, the Chief of Staff To CITO drives the implementation of software solutions that enable rapid dispatch and real-time communication for medical teams. Megan Lacy facilitates strategic planning sessions that align technical roadmaps with the company's mission of delivering home-based care. This role involves monitoring project milestones and resource allocation to support the scaling of digital tools across regional operations. Through meticulous coordination of technical priorities, the Chief of Staff To CITO ensures that the underlying systems remain robust, secure, and capable of supporting the increasing demand for on-demand healthcare services.

Pippa Schulman, the Chief Medical Officer at DispatchHealth, oversees the clinical standards and medical protocols that define the company's on-demand care delivery. Schulman directs the recruitment and training of skilled medical teams, ensuring every provider adheres to rigorous safety and quality benchmarks during home visits. By establishing evidence-based treatment guidelines, the Chief Medical Officer maintains high standards of care across all operational regions. Pippa Schulman collaborates with the executive team to integrate clinical insights into the broader business strategy, focusing on improving patient outcomes and reducing hospital readmissions. This leadership role involves monitoring clinical performance metrics and implementing continuous improvement programs to refine the medical service model. Through the oversight of clinical governance and regulatory compliance, the Chief Medical Officer ensures that the organization delivers safe, effective, and compassionate medical care to patients in their homes, offices, or other locations of need.

James Hedges, the Chief People Officer at DispatchHealth, manages the human capital strategy and organizational culture that support the company's rapid growth. Hedges architects talent acquisition programs to attract top-tier medical and administrative professionals capable of executing the mobile care mission. By fostering an environment of professional development and employee engagement, the Chief People Officer ensures that the workforce remains aligned with the company's core values of accessibility and excellence. James Hedges oversees compensation, benefits, and performance management systems that reward high-impact contributions across all departments. This leadership role involves navigating the complexities of a distributed workforce to maintain operational consistency and morale. Through the implementation of robust HR policies and diversity initiatives, the Chief People Officer builds a resilient organizational structure that empowers medical teams to deliver superior care, ultimately driving the long-term success and stability of the entire enterprise.