Customers Bank Executive and Leadership Team

Mark McCollom, the Executive VP & Chief Financial Officer at Customers Bank, manages the financial health and capital allocation strategies of the institution. Overseeing fiscal planning, the Chief Financial Officer directs the bank's balance sheet management and investor relations to ensure long-term stability. Mark McCollom evaluates the performance of commercial and consumer banking portfolios to optimize profitability across all product lines. By implementing robust financial controls, the Chief Financial Officer supports the bank's expansion into digital-first banking solutions. This role requires frequent interaction with the Board to communicate financial outcomes and strategic growth targets. McCollom monitors market trends to mitigate risks associated with commercial real estate financing and business lending. Through precise financial stewardship, the Chief Financial Officer secures the resources necessary for the bank to maintain a competitive edge in the national financial landscape while delivering consistent value to stakeholders.

Timothy Romig, the Market President Pennsylvana and Jersey at Customers Bank, drives regional growth initiatives across the Pennsylvania and New Jersey corridors. Overseeing local business development, the Market President cultivates deep relationships with small-to-mid-sized enterprises to expand the bank's commercial loan footprint. Timothy Romig directs the delivery of cash management and personal banking products tailored to the specific needs of the regional client base. By integrating digital-first banking tools with local market expertise, the Market President ensures high levels of customer satisfaction and retention. This leadership role involves coordinating with corporate teams to align regional activities with the broader national strategy. Romig monitors regional economic indicators to identify new opportunities for commercial real estate financing. Through active engagement with the local business community, the Market President strengthens the brand presence and supports the overall mission of providing accessible, high-touch financial services.

Joseph Sigle, the Regional President at Customers Bank, architects the strategic expansion of banking services within designated territories. Overseeing the execution of commercial and consumer banking initiatives, the Regional President ensures that the bank's relationship-driven model remains consistent across all local branches. Joseph Sigle directs the sales and service teams to deliver specialized financing solutions, including business loans and commercial real estate products. By analyzing regional market dynamics, the Regional President identifies growth sectors that align with the bank's digital-first capabilities. This role requires close coordination with other regional leaders to share best practices and improve operational efficiency. Sigle manages the implementation of corporate policies at the local level to maintain high standards of service. Through consistent leadership, the Regional President drives revenue growth and strengthens the bank's position as a primary financial partner for entrepreneurs and businesses throughout the assigned operational geography.

Robert Fraioli, the Senior Vice President and Chief of Staff of Corporate and Specialty Banking at Customers Bank, directs the operational alignment of specialized lending divisions. Managing complex workflows within the commercial banking sector, the Chief of Staff ensures that business loan products and commercial real estate financing reach target markets efficiently. Robert Fraioli coordinates cross-functional initiatives to maintain the high-touch service model essential for supporting entrepreneurs nationwide. By streamlining internal processes, the Chief of Staff facilitates rapid decision-making for specialty banking clients. This leadership role involves constant collaboration with other C-suite members to refine the digital-first capabilities that define the institution. Through rigorous oversight of corporate banking operations, the Chief of Staff drives sustainable growth and operational excellence. Fraioli maintains a focus on scaling specialty services to meet evolving market demands while upholding the core relationship-driven philosophy of the organization.

Hiroshi Abe, the SeniorVice President, ExternalReporting at Customers Bank, directs the preparation and accuracy of all regulatory and financial disclosures. Overseeing the reporting process, the Senior Vice President ensures compliance with national banking standards and transparency requirements. Hiroshi Abe manages the flow of financial data to external stakeholders, providing clear insights into the bank's commercial and consumer banking performance. By coordinating with the finance and legal departments, the Senior Vice President maintains the integrity of all public filings. This role involves monitoring changes in financial regulations to adapt reporting practices accordingly. Abe supports the Chief Financial Officer by providing detailed analysis of financial outcomes to inform strategic decision-making. Through meticulous attention to detail, the Senior Vice President upholds the reputation of the institution in the financial markets. The Senior Vice President ensures that all external communications accurately reflect the bank's commitment to growth and stability.