Customers Bank Executive and Leadership Team

Mark McCollom, the Executive VP & Chief Financial Officer at Customers Bank, directs the institution's financial strategy and fiscal operations. McCollom oversees all aspects of financial planning, accounting, treasury, and investor relations, ensuring the bank's robust financial health and compliance with regulatory standards. This critical position involves managing capital allocation, risk assessment, and driving profitability across commercial, consumer, and specialty banking services. By maintaining stringent financial discipline, Mark McCollom supports the bank's growth objectives and its commitment to providing secure and innovative financial solutions. The Chief Financial Officer's leadership ensures the bank's capacity to fund its digital-first capabilities and relationship-driven model nationwide.

Timothy Romig, the Market President Pennsylvana and Jersey at Customers Bank, leads regional operations and business development across Pennsylvania and New Jersey. Romig cultivates key client relationships, driving growth in commercial, consumer, and specialty banking services within these vital markets. This leadership role involves ensuring the effective deployment of the bank's digital-first capabilities and high-touch, relationship-driven model to meet local business and consumer needs. By fostering strong community ties and understanding regional economic dynamics, Timothy Romig directly enhances the bank's market penetration and client satisfaction. The Market President's focus is on expanding the bank's footprint and delivering tailored financial solutions.

Glenn Hedde, the President, Customers Bank Warehouse Lending at Customers Bank, directs the strategic growth and operational execution of the warehouse lending division. Hedde oversees the provision of specialized financing solutions, including business loans and commercial real estate financing, to support the mortgage industry nationwide. This leadership position involves managing risk, optimizing portfolio performance, and ensuring the division's alignment with the bank's overall mission and digital-first capabilities. By fostering strong partnerships and delivering exceptional service, Glenn Hedde drives the success of the warehouse lending segment. The President's expertise ensures the division effectively supports its clients through a relationship-driven model.

Joseph Sigle, the Regional President at Customers Bank, leads significant regional operations and client engagement strategies. Sigle focuses on expanding the bank's market presence and deepening relationships with commercial, consumer, and specialty banking clients within his designated territories. This executive role involves overseeing sales teams, driving revenue growth, and ensuring the consistent delivery of the bank's high-touch, relationship-driven model combined with digital-first capabilities. By championing client success and fostering local economic development, Joseph Sigle directly contributes to the bank's nationwide impact. The Regional President's leadership ensures tailored financial solutions meet diverse client needs.

Laura Capossela, the Senior Vice President, Chief Marketing Officer at Customers Bank, directs all marketing initiatives and brand strategy. Overseeing the development and execution of integrated marketing campaigns, Capossela ensures alignment with the bank's digital-first capabilities and relationship-driven model. This leadership role involves driving customer acquisition and retention through targeted outreach across commercial, consumer, and specialty banking services. By optimizing digital channels and traditional media, Laura Capossela directly supports the bank's mission to serve entrepreneurs, small-to-mid-sized businesses, and consumers nationwide. The Chief Marketing Officer's strategic vision enhances market presence and reinforces the bank's commitment to providing innovative financial solutions.

Robert Fraioli, the Senior Vice President and Chief of Staff of Corporate and Specialty Banking at Customers Bank, spearheads strategic operations within the corporate and specialty banking divisions. Fraioli manages key initiatives that enhance the bank's service offerings, including business loans and commercial real estate financing. This role involves close collaboration with other C-suite leaders to ensure operational efficiency and the seamless integration of digital banking solutions with traditional banking services. By streamlining processes and fostering cross-departmental synergy, Robert Fraioli directly contributes to the bank's ability to deliver a high-touch, relationship-driven experience to its clients. The Chief of Staff's focus is on optimizing the delivery of specialized financial products nationwide.

Hiroshi Abe, the Senior Vice President, External Reporting at Customers Bank, manages all external financial disclosures and reporting functions. Abe ensures the accuracy and timeliness of financial statements, regulatory filings, and investor communications, upholding the bank's commitment to transparency and compliance. This role is crucial for maintaining stakeholder confidence and supporting the bank's strategic objectives in commercial, consumer, and specialty banking. By meticulously overseeing external reporting processes, Hiroshi Abe contributes to the bank's reputation for financial integrity and operational excellence. The Senior Vice President's diligence supports the bank's nationwide reach and its digital-first approach to financial services.