Customers Bank Executive and Leadership Team

Mark McCollom, the Executive VP & Chief Financial Officer at Customers Bank, oversees all financial operations and strategic financial planning. McCollom directs the management of assets, liabilities, and capital, ensuring the bank's financial health and stability. This executive leadership position involves guiding investment strategies, managing risk, and optimizing financial performance across commercial, consumer, and specialty banking services. By providing critical financial insights, Mark McCollom supports the bank's growth objectives and its commitment to delivering value to stakeholders. The Chief Financial Officer's purview extends to financial reporting, regulatory compliance, and capital allocation, all essential for maintaining Customers Bank's robust market position. McCollom's financial acumen is fundamental to the bank's ability to offer innovative solutions and maintain its relationship-driven model nationwide.

Glenn Hedde, the President, Customers Bank Warehouse Lending at Customers Bank, leads the strategic direction and operational execution of the warehouse lending division. Hedde drives the expansion of specialized financing solutions tailored to meet the unique needs of clients in this sector. This leadership role involves managing risk, fostering client relationships, and ensuring the division's profitability and growth. By focusing on a high-touch, relationship-driven model, Glenn Hedde enhances the service experience for warehouse lending clients across the United States. The President's responsibilities include developing innovative lending products and maintaining Customers Bank's competitive edge in this specialized market. Hedde's expertise is crucial for supporting the bank's overall mission of providing comprehensive financial services to a diverse clientele.

Joseph Sigle, the Regional President at Customers Bank, directs banking operations and client engagement within designated geographic areas. Sigle champions the bank's commitment to a high-touch, relationship-driven model, ensuring personalized service delivery for commercial, consumer, and specialty banking clients. This executive role involves fostering strong local market presence and driving business development initiatives to expand the bank's reach. By overseeing regional teams, Joseph Sigle ensures alignment with Customers Bank's digital-first capabilities and its mission to support entrepreneurs, SMEs, and consumers. The Regional President's focus is on cultivating lasting client relationships and delivering tailored financial solutions that meet diverse needs. Sigle's leadership is integral to reinforcing Customers Bank's reputation for exceptional service and strategic financial support nationwide.

Timothy Romig, the Market President Pennsylvana and Jersey at Customers Bank, spearheads market development and client relations across Pennsylvania and New Jersey. Romig drives the implementation of Customers Bank's comprehensive suite of financial services, including business loans, digital banking, and personal banking products, within these key regions. This leadership position emphasizes a high-touch, relationship-driven approach to serving entrepreneurs, small-to-mid-sized businesses, and consumers. By fostering strong local connections, Timothy Romig ensures that clients receive tailored solutions and exceptional support. The Market President's role is crucial for expanding the bank's footprint and reinforcing its commitment to community engagement and client success. Romig's strategic oversight is fundamental to achieving growth and maintaining Customers Bank's reputation for excellence in these markets.

Laura Capossela, the Senior Vice President, Chief Marketing Officer at Customers Bank, directs all marketing initiatives. Overseeing brand strategy and customer acquisition, Capossela ensures marketing efforts align with the bank's digital-first, relationship-driven model. This leadership role involves developing campaigns that highlight Customers Bank's diverse offerings, from business loans to personal banking products, across the United States. By analyzing market trends and consumer behavior, Laura Capossela drives engagement and strengthens the bank's market presence. The Chief Marketing Officer's focus remains on enhancing brand visibility and communicating the value proposition of Customers Bank's integrated financial solutions to entrepreneurs, SMEs, and consumers nationwide. This strategic function is critical for expanding market reach and reinforcing the bank's commitment to supporting its client base.

Robert Fraioli, the Senior Vice President and Chief of Staff of Corporate and Specialty Banking at Customers Bank, manages strategic operations within the corporate and specialty banking divisions. Fraioli ensures seamless execution of initiatives supporting business loans, commercial real estate financing, and cash management services. This position involves close collaboration with various departments to optimize service delivery and operational efficiency across the bank's national footprint. By streamlining processes and facilitating communication, Robert Fraioli enhances the effectiveness of the corporate and specialty banking teams. The Chief of Staff's responsibilities include driving key projects and ensuring that the strategic objectives of these critical banking segments are met. This role is vital for maintaining the high-touch, relationship-driven model that Customers Bank champions for its business clients.

Hiroshi Abe, the Senior Vice President, External Reporting at Customers Bank, manages the accuracy and timeliness of all external financial disclosures. Abe ensures compliance with regulatory requirements and accounting standards, providing transparent reporting on the bank's financial performance. This critical function supports the bank's commitment to stakeholder trust and its overall market credibility. By meticulously preparing financial statements and reports, Hiroshi Abe contributes to the bank's reputation for integrity and operational excellence. The Senior Vice President's responsibilities include liaising with auditors and regulatory bodies, ensuring all external communications accurately reflect Customers Bank's financial position and strategic initiatives. Abe's dedication to precision is vital for maintaining confidence in the bank's commercial, consumer, and specialty banking services.