Leadership Overview
Customers Bank has 9 executives leading key functions including operations, finance, marketing, human resources, and regional markets.
Driven by a high-touch, relationship-driven model, Customers Bank provides commercial, consumer, and specialty banking services, focusing on supporting entrepreneurs, small-to-mid-sized businesses, and consumers nationwide with digital-first capabilities.
Driven by a high-touch, relationship-driven model, Customers Bank provides commercial, consumer, and specialty banking services, focusing on supporting entrepreneurs, small-to-mid-sized businesses, and consumers nationwide with digital-first capabilities.
Leadership Roles at Customers Bank
Mark McCollom - Executive VP & Chief Financial Officer
Mark McCollom, the Executive VP & Chief Financial Officer at Customers Bank, directs the financial strategy and fiscal operations of the institution. McCollom oversees all aspects of financial planning, analysis, and reporting, ensuring the bank's financial health and stability. This critical role involves managing capital allocation, investment strategies, and risk management to support the bank's growth objectives across its commercial, consumer, and specialty banking services. By providing keen financial insights, Mark McCollom guides strategic decision-making to enhance profitability and shareholder value. The Executive VP & Chief Financial Officer ensures robust financial controls are in place, aligning fiscal performance with the bank's commitment to serving entrepreneurs and businesses nationwide.
Stephen Wyremski - Chief Operating Officer & Executive Vice President
Stephen Wyremski, the Chief Operating Officer & Executive Vice President at Customers Bank, directs the operational framework supporting the institution's commercial, consumer, and specialty banking services. Wyremski oversees the execution of strategic initiatives, ensuring the seamless integration of digital-first capabilities with the bank's core relationship-driven model. This leadership role involves optimizing internal processes to enhance efficiency across business loans, commercial real estate financing, and cash management solutions. By focusing on operational excellence, Stephen Wyremski drives the delivery of superior customer experiences for entrepreneurs and businesses nationwide. The Chief Operating Officer & Executive Vice President ensures that all operational facets align with the bank's mission to provide accessible and effective financial solutions, thereby reinforcing Customers Bank's market position.
Glenn Hedde - President, Customers Bank Warehouse Lending
Glenn Hedde, the President, Customers Bank Warehouse Lending at Customers Bank, spearheads the strategic direction and operational execution of the bank's warehouse lending division. Hedde oversees the development and delivery of specialized financing solutions tailored to the needs of mortgage lenders. This leadership role involves managing risk, optimizing portfolio performance, and expanding market share within the warehouse lending sector. By fostering strong client relationships and ensuring efficient service delivery, Glenn Hedde drives growth and profitability for this key business segment. The President, Customers Bank Warehouse Lending ensures that the division's operations align with the bank's broader commitment to providing comprehensive financial services.
Timothy Romig - Market President Pennsylvana and Jersey
Timothy Romig, the Market President Pennsylvana and Jersey at Customers Bank, directs the bank's strategic initiatives and market presence across Pennsylvania and New Jersey. Romig oversees the expansion of commercial, consumer, and specialty banking services within these key regions, focusing on building strong client relationships. This leadership role involves driving business development, managing regional teams, and ensuring that the bank's offerings meet the specific needs of local entrepreneurs and businesses. By fostering community engagement and local market expertise, Timothy Romig strengthens Customers Bank's footprint. The Market President Pennsylvana and Jersey plays a crucial part in executing the bank's growth strategy and delivering personalized financial solutions.
Joseph Sigle - Regional President
Joseph Sigle, the Regional President at Customers Bank, leads the bank's operations and strategic growth within designated geographic markets. Sigle focuses on expanding the bank's reach by fostering strong client relationships and delivering tailored commercial, consumer, and specialty banking solutions. This leadership position involves overseeing regional teams, driving business development efforts, and ensuring alignment with the bank's overall mission. By leveraging deep market knowledge, Joseph Sigle enhances the bank's presence and service delivery. The Regional President plays a key role in executing localized strategies that support the bank's commitment to serving entrepreneurs and businesses nationwide.
Robert Fraioli - Senior Vice President and Chief of Staff of Corporate and Specialty Banking
Robert Fraioli, the Senior Vice President and Chief of Staff of Corporate and Specialty Banking at Customers Bank, provides strategic support and operational oversight for the bank's corporate and specialized financial offerings. Fraioli works closely with leadership to refine strategies for business loans, commercial real estate financing, and other tailored solutions. This role involves coordinating cross-functional initiatives to ensure alignment between departmental goals and the overarching company mission. By managing key projects and facilitating communication, Robert Fraioli enhances the effectiveness of the corporate and specialty banking divisions. The Senior Vice President and Chief of Staff of Corporate and Specialty Banking ensures that the bank's specialized services meet the evolving needs of its business clientele, contributing to sustained growth and client satisfaction.
Laura Capossela - Senior Vice President, Chief Marketing Officer
Laura Capossela, the Senior Vice President, Chief Marketing Officer at Customers Bank, architects and executes the institution's comprehensive marketing strategies. Capossela drives brand awareness and customer acquisition initiatives across commercial, consumer, and specialty banking segments. This leadership position involves leveraging digital-first capabilities and a relationship-driven approach to connect with entrepreneurs, small-to-mid-sized businesses, and consumers. By overseeing all marketing communications and campaigns, Laura Capossela ensures consistent messaging that highlights the bank's unique value proposition. The Senior Vice President, Chief Marketing Officer plays a critical part in expanding market reach and reinforcing Customers Bank's commitment to providing innovative financial solutions nationwide.
Elizabeth Walsh - Chief People Officer
Elizabeth Walsh, the Chief People Officer at Customers Bank, leads the human resources strategy and talent management initiatives for the entire organization. Walsh focuses on cultivating a high-performance culture that supports the bank's relationship-driven model and digital-first capabilities. This role involves overseeing recruitment, employee development, compensation, and benefits to attract and retain top talent across all departments. By championing employee engagement and fostering professional growth, Elizabeth Walsh ensures that Customers Bank has the skilled workforce necessary to deliver exceptional service. The Chief People Officer plays a vital part in aligning human capital with the bank's mission to support entrepreneurs, businesses, and consumers nationwide.
Hiroshi Abe - Senior Vice President, External Reporting
Hiroshi Abe, the Senior Vice President, External Reporting at Customers Bank, manages the accuracy and timeliness of the institution's external financial disclosures. Abe ensures compliance with all regulatory reporting requirements, maintaining transparency and trust with stakeholders. This role involves coordinating with various departments to gather necessary financial data and prepare comprehensive reports for investors, regulators, and the public. By upholding rigorous reporting standards, Hiroshi Abe contributes to the bank's reputation for financial integrity. The Senior Vice President, External Reporting plays a vital function in communicating the bank's financial performance and strategic positioning effectively.
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