Customer.io Executive and Leadership Team

Meenakshi Sharma, the Senior Director, Chief of Staff (Office of Chief Executive Officer) at Customer.io, manages internal operations and strategic execution for the executive office. Overseeing organizational workflows, the Senior Director, Chief of Staff (Office of Chief Executive Officer) ensures that company-wide initiatives remain synchronized with the long-term vision. This leadership role involves facilitating communication between the Board and the leadership team to streamline decision-making processes. By implementing efficient operational frameworks, Meenakshi Sharma supports the scaling of the company's automated email infrastructure. Furthermore, Sharma coordinates high-priority projects that require cross-departmental collaboration to achieve business objectives. Through meticulous planning and resource allocation, the Senior Director, Chief of Staff (Office of Chief Executive Officer) enhances productivity across all regional offices. Ultimately, Sharma maintains the operational integrity of the organization, ensuring that the company continues to deliver high-quality messaging solutions to a growing global user base.

John Schoenstein, the Chief Revenue Officer at Customer.io, directs all global sales initiatives and revenue growth strategies. Overseeing the enterprise sales teams, the Chief Revenue Officer ensures alignment with corporate targets while expanding market share through targeted outreach. This leadership role involves scaling the customer acquisition funnel to support the company's automated email platform. By optimizing sales processes and fostering long-term client partnerships, John Schoenstein directly impacts the financial trajectory of the organization. Furthermore, Schoenstein manages cross-functional collaboration with the marketing department to refine lead generation tactics. Through rigorous analysis of market trends, the Chief Revenue Officer secures sustainable growth across North American and international markets. Ultimately, Schoenstein maintains a focus on delivering high-value solutions that solve complex communication challenges for modern businesses, ensuring the company remains a leader in the competitive CRM software landscape.

Jason Lyman, the Chief Marketing Officer at Customer.io, architects the brand vision and demand generation strategies. Overseeing the marketing department, the Chief Marketing Officer drives awareness for the automated messaging platform through data-driven campaigns and content initiatives. This leadership role involves positioning the company as a premier solution for behavioral email automation. By analyzing user engagement metrics, Jason Lyman optimizes the customer journey to increase brand loyalty and market penetration. Furthermore, Lyman coordinates with the product team to highlight new feature releases and technical capabilities. Through strategic oversight of digital channels, the Chief Marketing Officer expands the company's footprint across diverse industry verticals. Ultimately, Lyman ensures that all marketing efforts align with the core mission of providing businesses with intuitive tools for user communication, thereby strengthening the overall market position of the organization within the CRM software sector.

Matthew Newhook, the Chief Technology Officer & DPO at Customer.io, directs the engineering roadmap and data privacy compliance protocols. Overseeing the technical architecture, the Chief Technology Officer & DPO ensures the reliability and scalability of the automated email platform. This leadership role involves managing the development of robust APIs and data processing systems that handle millions of user actions daily. By prioritizing security and regulatory adherence, Matthew Newhook protects sensitive client information across all operational regions. Furthermore, Newhook collaborates with the product team to integrate advanced behavioral tracking features into the core software. Through continuous innovation in cloud infrastructure, the Chief Technology Officer & DPO maintains the competitive edge of the company's technical stack. Ultimately, Newhook drives the engineering culture, ensuring that the platform remains a secure, high-performance tool for businesses seeking to automate complex user communication workflows.