Customer.io Executive and Leadership Team

Meenakshi Sharma, the Senior Director, Chief of Staff (Office of Chief Executive Officer) at Customer.io, directs internal operational workflows and executive communication. Overseeing the strategic alignment between the Office of the Chief Executive Officer and various departments, the Senior Director, Chief of Staff (Office of Chief Executive Officer) ensures that organizational objectives remain the primary focus of daily operations. This leadership role involves managing complex projects that span across the entire company, from product development to customer support. By streamlining decision-making processes, Meenakshi Sharma directly impacts the efficiency and agility of the organization. Sharma facilitates cross-functional collaboration to resolve bottlenecks and improve internal communication protocols. Through the coordination of high-level initiatives, the Senior Director, Chief of Staff (Office of Chief Executive Officer) supports the executive team in executing the long-term vision. Ultimately, Sharma secures operational excellence by maintaining a cohesive environment that allows the company to scale effectively.

Jason Lyman, the Chief Marketing Officer at Customer.io, directs all global brand positioning and demand generation initiatives. Overseeing the entire marketing funnel, the Chief Marketing Officer ensures that automated messaging solutions reach target audiences across North American and international markets. This leadership role involves crafting data-driven campaigns that highlight the platform's ability to trigger emails based on specific user actions. By optimizing lead acquisition channels, Jason Lyman directly impacts the company's market share and brand visibility. Lyman manages the integration of marketing technology stacks to improve conversion rates and customer retention. Through constant analysis of market trends, the Chief Marketing Officer aligns promotional activities with the evolving needs of the software CRM industry. Ultimately, Lyman secures a competitive advantage for the organization by maintaining a consistent and compelling narrative that resonates with diverse business users seeking automated communication tools.

John Schoenstein, the Chief Revenue Officer at Customer.io, directs all sales operations and revenue growth strategies. Overseeing the enterprise sales teams, the Chief Revenue Officer ensures alignment with corporate financial targets and expansion goals. This leadership role involves scaling the customer base by demonstrating the value of automated email tools to diverse business sectors. By optimizing the sales funnel and refining pricing models, John Schoenstein directly impacts the company's recurring revenue streams. Schoenstein manages relationships with key stakeholders and partners to facilitate long-term growth across the United States and beyond. Through rigorous performance tracking, the Chief Revenue Officer identifies new market opportunities and addresses potential friction points in the acquisition process. Ultimately, Schoenstein secures the financial stability of the organization by fostering a high-performance culture that prioritizes customer success and sustainable revenue expansion within the competitive software CRM landscape.

Matthew Newhook, the Chief Technology Officer & DPO at Customer.io, directs the development of scalable cloud infrastructure and data protection protocols. Overseeing the engineering and security teams, the Chief Technology Officer & DPO ensures that the automated email platform remains robust, secure, and compliant with global privacy regulations. This leadership role involves architecting high-performance systems capable of processing massive volumes of user-triggered events. By implementing advanced encryption and data governance frameworks, Matthew Newhook directly impacts the trust and reliability of the service. Newhook manages the technical roadmap to integrate new features that enhance the user experience while maintaining strict adherence to data protection standards. Through continuous monitoring of system architecture, the Chief Technology Officer & DPO mitigates risks and optimizes performance for a global user base. Ultimately, Newhook secures the technical foundation of the company by fostering innovation in software development and data security.