Leadership Overview
ConnectWise has 8 executives leading key functions including strategy, marketing, technology, operations, revenue, legal, and human resources.
Driven by a commitment to empowering technology solution providers, ConnectWise architects comprehensive software platforms that automate workflows, enhance service delivery, and foster business growth within the managed services ecosystem.
Driven by a commitment to empowering technology solution providers, ConnectWise architects comprehensive software platforms that automate workflows, enhance service delivery, and foster business growth within the managed services ecosystem.
Leadership Roles at ConnectWise
Manuel Rivelo - Chief Executive Officer
Manuel Rivelo, the Chief Executive Officer at ConnectWise, directs the company's overarching strategy and operational execution. Overseeing all business units, Rivelo ensures alignment with the mission to empower managed service providers and technology solution providers. This leadership role involves driving innovation across ConnectWise's software platforms, which are designed to automate workflows, improve service delivery, and strengthen cybersecurity capabilities for technology-focused organizations. By focusing on scalable business growth and operational efficiency, Manuel Rivelo guides the company's expansion within the managed services ecosystem. The Chief Executive Officer's responsibilities include fostering strategic partnerships and ensuring the company's market leadership through continuous product development and a deep understanding of customer needs. Rivelo's executive oversight ensures that ConnectWise remains a pivotal force in solving the complex operational challenges faced by information technology organizations globally.
Hal Edwards - Chief Marketing Officer
Hal Edwards, the Chief Marketing Officer at ConnectWise, spearheads all global marketing initiatives and brand strategy. Overseeing demand generation, product marketing, and corporate communications, Edwards ensures ConnectWise's value proposition resonates with managed service providers and technology consultants. This role involves developing and executing integrated marketing campaigns that highlight the efficiency, scalability, and cybersecurity benefits of ConnectWise's software solutions. By driving market awareness and customer engagement, Hal Edwards supports the company's growth objectives and strengthens its position as an influential entity in the managed services ecosystem. The Chief Marketing Officer's strategic direction focuses on communicating the impact of ConnectWise's comprehensive platform, which addresses a broad range of business and technical requirements for information technology organizations. Edwards' leadership ensures consistent messaging across all channels, reinforcing ConnectWise's commitment to empowering its partners.
Greg Buerk - Chief Technology Officer
Greg Buerk, the Chief Technology Officer at ConnectWise, architects the company's technology vision and product development roadmap. Overseeing all aspects of engineering, research, and development, Buerk ensures ConnectWise's software platforms remain at the forefront of innovation for managed service providers. This leadership position involves guiding the technical teams responsible for creating solutions that automate operational workflows, enhance service delivery, and bolster cybersecurity for technology-focused organizations. By driving advancements in areas such as cloud infrastructure, data management, and platform integration, Greg Buerk supports the scalability and efficiency of ConnectWise's offerings. The Chief Technology Officer's focus is on delivering robust, secure, and user-friendly technology that directly addresses the evolving needs of the managed services ecosystem. Buerk's technical leadership ensures the continuous evolution of ConnectWise's comprehensive platform.
Danielle Anderson - Chief of Staff
Danielle Anderson, the Chief of Staff at ConnectWise, provides strategic support and operational coordination across executive functions. Overseeing key initiatives and ensuring seamless execution of company-wide projects, Anderson facilitates communication and alignment between departments. This role involves managing special projects, driving process improvements, and supporting the Chief Executive Officer in strategic decision-making. By streamlining operations and enhancing organizational efficiency, Danielle Anderson contributes directly to ConnectWise's ability to deliver advanced technology solutions to managed service providers. The Chief of Staff's responsibilities include optimizing internal workflows and ensuring that the company's resources are effectively allocated to meet business objectives. Anderson's operational focus supports the continuous scaling and development of ConnectWise's comprehensive software platform.
Joseph Mercurio - Chief Revenue Officer
Joseph Mercurio, the Chief Revenue Officer at ConnectWise, directs all revenue-generating activities and sales strategies. Overseeing global sales operations, channel partnerships, and customer success initiatives, Mercurio drives business growth and market penetration for ConnectWise's software solutions. This executive role involves developing and implementing strategies to expand revenue streams, enhance customer acquisition, and foster long-term client relationships within the managed services ecosystem. By focusing on optimizing the sales funnel and driving customer value, Joseph Mercurio ensures ConnectWise's continued success in serving technology-focused organizations. The Chief Revenue Officer's leadership is critical in achieving financial targets and reinforcing the company's market leadership. Mercurio's strategic approach ensures the sustained expansion of ConnectWise's platform adoption.
Steve Farnan - Senior Vice President, Chief of Staff
Steve Farnan, the Senior Vice President, Chief of Staff at ConnectWise, provides critical operational oversight and strategic project management. Overseeing key internal initiatives and ensuring the efficient execution of cross-functional projects, Farnan enhances organizational effectiveness. This leadership position involves driving process improvements, managing strategic partnerships, and supporting the executive team in achieving company objectives. By focusing on operational excellence and resource optimization, Steve Farnan contributes significantly to ConnectWise's ability to deliver scalable technology solutions to managed service providers. The Senior Vice President, Chief of Staff's role is integral to maintaining momentum on strategic priorities and ensuring seamless operations across the organization. Farnan's dedication supports the continuous enhancement of ConnectWise's comprehensive platform.
Joshua Poe - Chief Legal Officer
Joshua Poe, the Chief Legal Officer at ConnectWise, directs all legal affairs and ensures corporate compliance. Overseeing contract negotiations, intellectual property management, and regulatory adherence, Poe safeguards the company's interests and mitigates legal risks. This executive role involves providing strategic legal counsel on business development, product strategy, and operational matters impacting technology solution providers. By ensuring robust legal frameworks are in place, Joshua Poe supports ConnectWise's expansion and its commitment to providing secure, reliable software solutions. The Chief Legal Officer's expertise is crucial for navigating the complex legal landscape within the technology sector. Poe's guidance ensures ConnectWise operates with integrity and maintains its trusted position in the managed services ecosystem.
Kisha Thompson - Chief People Officer
Kisha Thompson, the Chief People Officer at ConnectWise, leads all human resources functions and talent management strategies. Overseeing employee engagement, organizational development, and workforce planning, Thompson cultivates a high-performance culture that supports ConnectWise's mission. This critical role involves developing programs to attract, retain, and develop top talent, ensuring the company has the skilled workforce necessary to innovate and scale. By fostering an inclusive and supportive work environment, Kisha Thompson directly contributes to the company's ability to deliver exceptional technology solutions to managed service providers. The Chief People Officer's strategic focus is on empowering employees and aligning human capital with business objectives. Thompson's leadership ensures ConnectWise remains an employer of choice within the technology industry.
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