Cold Stone Creamery Executive and Leadership Team

Joseph Luethmers, the Chief Executive Officer at Cold Stone Creamery, directs the overarching strategy and operational execution for the brand. Luethmers guides the company's vision, ensuring alignment with the core mission of delivering a unique Ice Cream Experience® through its passionate franchisee community. This leadership role involves fostering innovation in product development and customer engagement, directly impacting the brand's market presence. By overseeing key strategic initiatives, Joseph Luethmers drives the expansion and refinement of the handcrafted, customized ice cream offerings that define Cold Stone Creamery. The Chief Executive Officer's focus remains on enhancing the operational framework for franchisees and maintaining the high standards of quality and service that customers expect, thereby securing sustained growth and brand loyalty across all locations.

Roxanne Shipley, the Chief Financial Officer at Cold Stone Creamery, manages the financial health and strategic fiscal planning for the organization. Shipley oversees all aspects of financial operations, including budgeting, forecasting, and resource allocation, ensuring robust financial controls are in place. This critical role involves analyzing financial performance, identifying opportunities for cost optimization, and driving revenue growth in alignment with the company's business objectives. By providing essential financial insights, Roxanne Shipley supports executive decision-making and contributes to the sustainable expansion of the brand's franchisee network. The Chief Financial Officer's responsibilities extend to managing investor relations and ensuring compliance with all financial regulations, thereby safeguarding the company's assets and promoting long-term financial stability.

Bassem Kamal, the Group Chief Financial Officer at Cold Stone Creamery, oversees the comprehensive financial strategy and management across the broader Kahala Brands portfolio, including Cold Stone Creamery. Kamal directs financial operations, ensuring fiscal discipline and strategic investment to support growth initiatives for all associated brands. This executive position involves rigorous financial analysis, capital management, and the development of financial models that underpin corporate expansion and operational efficiency. By providing critical financial oversight, Bassem Kamal enables informed strategic decisions that enhance profitability and market competitiveness. The Group Chief Financial Officer's mandate includes optimizing financial structures and ensuring adherence to global financial standards, thereby reinforcing the financial integrity and long-term viability of the entire brand group.

Natalie Lord, the President & Owner at Cold Stone Creamery, drives strategic direction and operational excellence for specific franchise territories. Lord is dedicated to empowering franchisees, ensuring they possess the resources and support necessary to deliver the signature Ice Cream Experience®. This leadership function involves cultivating strong franchisee relationships, identifying market opportunities, and implementing best practices that enhance store performance and customer satisfaction. By focusing on regional growth and operational efficiency, Natalie Lord directly contributes to the brand's expansion and its reputation for high-quality, handcrafted ice cream. The President & Owner's commitment extends to upholding the brand's core values and ensuring consistent delivery of the unique product customization that distinguishes Cold Stone Creamery in the competitive dessert market.

Matthew Baiada, the President & Owner at Cold Stone Creamery, spearheads strategic growth and operational leadership within designated franchise markets. Baiada focuses on enhancing the franchisee model, ensuring each owner can effectively deliver the unique, handcrafted Ice Cream Experience® to their local communities. This role involves developing and executing market penetration strategies, optimizing operational workflows, and fostering a culture of excellence among franchise partners. By championing innovation and customer engagement, Matthew Baiada plays a pivotal part in expanding the brand's reach and reinforcing its commitment to fresh, customizable ice cream. The President & Owner's dedication to franchisee success and brand integrity ensures the continued prominence of Cold Stone Creamery as a leader in premium ice cream.