Citizens Executive and Leadership Team

Bruce Van Saun, the Chairman & Chief Executive Officer at Citizens, directs the overarching strategic vision for this historic financial institution. Overseeing the expansion of retail and commercial banking services, the Chairman & Chief Executive Officer ensures alignment between long-term growth objectives and the evolving needs of middle-market companies. This leadership role involves constant engagement with the Board to maintain market competitiveness across the United States. By prioritizing capital efficiency and customer-centric service models, Bruce Van Saun directly influences the trajectory of the organization. Through rigorous oversight of corporate governance and risk management, Van Saun secures the financial health of the institution. The Chairman & Chief Executive Officer consistently drives initiatives that strengthen the market position of the bank while fostering a culture of excellence and accountability throughout the entire enterprise.

Robert Haller, the Chief Financial Officer, Corporate Banking & Commercial Real Estate at Citizens, manages the financial planning and analysis for the commercial and real estate lending divisions. Overseeing capital allocation and revenue forecasting, the Chief Financial Officer, Corporate Banking & Commercial Real Estate ensures that these high-value portfolios maintain profitability and risk compliance. This leadership role involves providing financial insights to support the expansion of services for large corporations and institutional clients. By monitoring market trends in commercial real estate, Robert Haller directly influences the lending strategy and asset management of the bank. Haller drives financial discipline across the corporate banking sector to optimize returns on investment. The Chief Financial Officer, Corporate Banking & Commercial Real Estate collaborates with the broader finance team to ensure that the fiscal health of the commercial division remains aligned with the overall objectives of the institution.

Wesley Roark, the Chief Financial Officer, Private Bank at Citizens, directs the financial strategy for the specialized private banking division. Overseeing the management of high-net-worth client portfolios, the Chief Financial Officer, Private Bank ensures that financial products are tailored to meet the unique needs of individual clients. This leadership role involves analyzing market performance and managing the fiscal health of the private banking unit. By optimizing the financial structure of private banking services, Wesley Roark directly contributes to the growth of the wealth management segment. Roark drives the development of financial models that support long-term client relationships and asset growth. The Chief Financial Officer, Private Bank collaborates with other financial leaders to ensure that the private banking division remains a key contributor to the overall success and stability of the institution.

Todd Rosenthal, the EVP & Chief Financial Officer Consumer Bank at Citizens, manages the financial operations and strategic budgeting for the consumer banking division. Overseeing the financial performance of retail products, the EVP & Chief Financial Officer Consumer Bank ensures that the consumer segment remains profitable and aligned with corporate goals. This leadership role involves analyzing consumer behavior and market trends to inform pricing and product strategy. By providing financial oversight for retail banking initiatives, Todd Rosenthal directly supports the expansion of services for individual customers. Rosenthal drives the development of financial plans that optimize resource allocation across the consumer banking network. The EVP & Chief Financial Officer Consumer Bank works closely with the executive team to ensure that the retail division maintains a strong financial foundation while delivering value to the broad customer base of the bank.

Joan Willinger, the Audit Director & Chief Operating Officer & Senior VP at Citizens, oversees the internal audit functions and operational efficiency of the bank. Overseeing the implementation of rigorous control frameworks, the Audit Director & Chief Operating Officer & Senior VP ensures that all banking activities comply with regulatory standards and internal policies. This leadership role involves managing the operational infrastructure to support the delivery of retail and commercial services. By identifying process improvements, Joan Willinger directly enhances the effectiveness of the organization. Willinger drives the integration of audit findings into operational strategy to mitigate risk and improve performance. The Audit Director & Chief Operating Officer & Senior VP coordinates with executive leadership to maintain the integrity of the financial systems, ensuring that the bank operates with transparency and precision across all its diverse business lines.

Domenick Forte, the Chief Operating Officer - Consumer Banking at Citizens, directs the day-to-day operations of the retail banking division. Overseeing the efficiency of branch networks and digital service channels, the Chief Operating Officer - Consumer Banking ensures that individual customers receive consistent and high-quality service. This leadership role involves managing the operational processes that support the delivery of retail banking products. By streamlining service delivery, Domenick Forte directly impacts the operational performance and customer satisfaction of the consumer bank. Forte drives the implementation of operational improvements to enhance the productivity of the retail workforce. The Chief Operating Officer - Consumer Banking collaborates with other leaders to ensure that the consumer banking division operates effectively and remains responsive to the needs of the retail market across the national footprint of the institution.

James Mitcheson, the Chief Technology Officer at Citizens, architects the digital infrastructure supporting the broad range of banking products offered to individuals and institutions. Overseeing the modernization of core banking systems, the Chief Technology Officer ensures seamless integration of secure, scalable platforms across the national footprint. This leadership role involves collaborating with executive peers to implement advanced cybersecurity protocols and data analytics capabilities. By optimizing the technological framework, James Mitcheson directly enhances the efficiency of commercial and retail banking operations. Mitcheson drives the adoption of emerging financial technologies to maintain a competitive edge in the digital landscape. The Chief Technology Officer manages complex software development lifecycles to support the diverse requirements of large corporations and small businesses, ensuring that the technological backbone of the bank remains robust, resilient, and capable of meeting future market demands.

Jeannette Muldoon, the Vice President, Chief of Staff, Office of the Customer at Citizens, coordinates strategic initiatives focused on enhancing the client experience across all retail and commercial banking segments. Overseeing cross-functional workflows, the Vice President, Chief of Staff, Office of the Customer ensures that customer feedback loops directly inform product development and service delivery. This leadership role involves facilitating communication between the Office of the Customer and other executive departments to streamline operational improvements. By championing client-centric policies, Jeannette Muldoon directly impacts the retention and satisfaction levels of individuals and middle-market companies. Muldoon manages the execution of high-priority projects that align with the broader mission of the institution. The Vice President, Chief of Staff, Office of the Customer maintains a focus on operational excellence, ensuring that every interaction reflects the commitment of the bank to quality and reliability.

Dhiraj Rattan, the Chief Information Officer, Consumer Banking & Enterprise Product Engineering at Citizens, leads the engineering teams responsible for building and maintaining consumer-facing financial products. Overseeing the development of enterprise-grade software, the Chief Information Officer, Consumer Banking & Enterprise Product Engineering ensures that digital banking tools meet the high standards of security and usability required by individual clients. This leadership role involves managing the product engineering lifecycle to accelerate the delivery of innovative banking features. By aligning engineering output with consumer banking goals, Dhiraj Rattan directly supports the growth of the retail portfolio. Rattan drives the implementation of agile methodologies to improve development speed and product quality. The Chief Information Officer, Consumer Banking & Enterprise Product Engineering coordinates with other technology leaders to ensure that the product suite remains at the forefront of the financial services industry.

Susan LaMonica, the Chief Human Resources Officer at Citizens, leads the talent strategy and organizational development for the entire institution. Overseeing recruitment, employee engagement, and leadership development, the Chief Human Resources Officer ensures that the workforce is equipped to support the diverse needs of retail and commercial clients. This leadership role involves fostering a culture of inclusion and performance that aligns with the mission of the bank. By managing human capital initiatives, Susan LaMonica directly influences the ability of the organization to attract and retain top talent. LaMonica drives the implementation of programs that support employee growth and organizational agility. The Chief Human Resources Officer collaborates with the executive team to ensure that the human resources strategy remains a cornerstone of the long-term success and operational excellence of the bank.