Citizens Executive and Leadership Team

Bruce Van Saun, the Chairman & Chief Executive Officer at Citizens, directs the overarching strategic vision for this historic financial institution. Overseeing the entire organizational structure, the Chairman & Chief Executive Officer ensures alignment between long-term growth objectives and the diverse needs of retail and commercial clients. This leadership role involves navigating complex market landscapes to maintain the competitive standing of the firm across the United States. By fostering a culture of innovation and operational excellence, Bruce Van Saun drives the execution of enterprise-wide initiatives that enhance shareholder value. The Chairman & Chief Executive Officer maintains rigorous standards for corporate governance while expanding the reach of banking products to middle-market companies and large institutions. Through consistent focus on financial stability and customer-centric growth, the firm secures its position as a cornerstone of the national banking sector.

Rick Pritchett, the Chief Executive Officer & The Woodlands for Citizens Bank (Houston Region) at Citizens, directs regional operations and market expansion efforts within the Houston area. Overseeing local business development, the Chief Executive Officer & The Woodlands for Citizens Bank (Houston Region) ensures that retail and commercial banking services meet the specific needs of the regional community. This leadership role involves building relationships with local businesses and institutions to foster economic growth. By tailoring the national banking strategy to the nuances of the regional market, Rick Pritchett drives local performance and brand presence. The Chief Executive Officer & The Woodlands for Citizens Bank (Houston Region) collaborates with corporate leadership to ensure that regional activities support the broader institutional goals. Through dedicated local management, the firm strengthens its footprint and provides accessible financial solutions to individuals and companies throughout the region.

Robert Haller, the Chief Financial Officer, Corporate Banking & Commercial Real Estate at Citizens, manages the fiscal health and capital allocation for the commercial and real estate divisions. Overseeing complex financial reporting and risk assessment, the Chief Financial Officer, Corporate Banking & Commercial Real Estate ensures that lending activities align with the institutional risk appetite. This leadership role involves providing strategic financial guidance to support the expansion of services for middle-market companies and large corporations. By optimizing capital structures and monitoring market trends, Robert Haller drives sustainable growth within the commercial portfolio. The Chief Financial Officer, Corporate Banking & Commercial Real Estate works closely with the board to maintain transparency and fiscal discipline. Through precise financial oversight, the firm sustains its ability to provide essential credit and banking solutions to a diverse range of corporate clients.

Kristin Silberberg, the Chief Financial Officer, Commercial Bank at Citizens, directs the financial strategy and performance monitoring for the commercial banking division. Overseeing the financial health of the commercial portfolio, the Chief Financial Officer, Commercial Bank ensures that lending and service activities support the growth of middle-market companies and large corporations. This leadership role involves analyzing market data to inform strategic decisions and manage financial risk. By providing critical insights into the commercial banking business, Kristin Silberberg drives the profitability and sustainability of the division. The Chief Financial Officer, Commercial Bank collaborates with other C-suite leaders to ensure that commercial banking initiatives align with the overall institutional goals. Through rigorous financial management, the firm continues to provide essential credit and financial services to its corporate clients, supporting their growth and success.

Joan Willinger, the Audit Director & Chief Operating Officer & Senior VP at Citizens, manages internal controls and operational efficiency across the organization. Overseeing the audit function, the Audit Director & Chief Operating Officer & Senior VP ensures that all banking processes adhere to regulatory requirements and internal policies. This leadership role involves streamlining operational workflows to improve productivity and reduce risk. By conducting rigorous assessments of financial and operational systems, Joan Willinger drives the maintenance of institutional integrity. The Audit Director & Chief Operating Officer & Senior VP works with other executives to implement improvements that support the overall stability of the firm. Through meticulous oversight and operational management, the firm ensures that its services remain reliable and compliant, protecting the interests of individuals, small businesses, and large corporations alike.

Domenick Forte, the Chief Operating Officer - Consumer Banking at Citizens, manages the day-to-day operations of the retail banking division. Overseeing the delivery of banking products to individuals and small businesses, the Chief Operating Officer - Consumer Banking ensures that service channels operate with maximum efficiency. This leadership role involves optimizing branch and digital operations to improve the overall customer experience. By implementing process improvements and managing resource allocation, Domenick Forte drives the performance of the consumer banking segment. The Chief Operating Officer - Consumer Banking works with other leaders to align retail strategies with the broader institutional mission. Through effective operational management, the firm maintains its ability to provide high-quality financial services to a broad customer base, ensuring that retail banking remains a core pillar of the institutional business model.

James Mitcheson, the Chief Technology Officer at Citizens, architects the digital infrastructure necessary to support modern banking operations. Overseeing the integration of advanced software solutions, the Chief Technology Officer ensures that retail and commercial platforms remain secure, scalable, and efficient. This leadership role involves managing the technological evolution of banking products to meet the demands of individuals and large corporations. By implementing robust cybersecurity frameworks and data analytics, James Mitcheson drives the digital transformation of the institution. The Chief Technology Officer collaborates with other executive leaders to align technical capabilities with the broader mission of providing seamless financial services. Through the deployment of cutting-edge systems, the firm maintains a competitive edge in the rapidly changing financial technology landscape, ensuring that all digital touchpoints deliver reliable performance for every client segment.

Jeannette Muldoon, the Vice President, Chief of Staff, Office of the Customer at Citizens, coordinates the strategic initiatives focused on enhancing the client experience across all banking channels. Overseeing the operational alignment of customer-facing departments, the Vice President, Chief of Staff, Office of the Customer ensures that service delivery remains consistent with the institutional commitment to excellence. This leadership role involves synthesizing feedback from individuals and small businesses to refine product offerings and service protocols. By facilitating communication between internal teams, Jeannette Muldoon drives the implementation of programs that prioritize client satisfaction and loyalty. The Vice President, Chief of Staff, Office of the Customer supports the executive team in executing projects that strengthen the relationship between the bank and its diverse customer base. Through these efforts, the firm maintains a high standard of service quality in a competitive financial market.

Dhiraj Rattan, the Chief Information Officer, Consumer Banking & Enterprise Product Engineering at Citizens, leads the development of innovative product engineering solutions for the consumer banking sector. Overseeing the engineering teams, the Chief Information Officer, Consumer Banking & Enterprise Product Engineering ensures that banking products are built on robust, modern, and efficient platforms. This leadership role involves translating complex consumer needs into functional digital products that enhance the user experience. By driving the lifecycle of enterprise product development, Dhiraj Rattan ensures that the firm remains at the forefront of banking technology. The Chief Information Officer, Consumer Banking & Enterprise Product Engineering collaborates with other technology leaders to maintain a cohesive and secure product ecosystem. Through these engineering efforts, the firm provides individuals with advanced tools that simplify their financial lives and improve access to banking services.

Angelina Perez-Lynch, the Risk Chief of Staff at Citizens, coordinates the risk management framework across the entire institution. Overseeing the integration of risk mitigation strategies, the Risk Chief of Staff ensures that all business units operate within established safety parameters. This leadership role involves facilitating communication between the risk department and other executive functions to address emerging threats and regulatory challenges. By managing the flow of information and supporting the implementation of risk policies, Angelina Perez-Lynch drives the resilience of the firm. The Risk Chief of Staff works closely with the leadership team to ensure that risk considerations are embedded in every strategic decision. Through these efforts, the firm maintains a secure environment for its retail and commercial operations, protecting the interests of all stakeholders while navigating the complexities of the financial industry.