Leadership Overview
Capital One has 10 executives leading key functions including strategic oversight, financial management, compliance, and product development.
Focused on delivering comprehensive banking solutions through digital and physical channels, Capital One maintains a commitment to specialized financial products for consumers, small businesses, and commercial clients across diverse market segments.
Focused on delivering comprehensive banking solutions through digital and physical channels, Capital One maintains a commitment to specialized financial products for consumers, small businesses, and commercial clients across diverse market segments.
Leadership Roles at Capital One
Richard Fairbank - Chairman & Chief Executive Officer
Richard Fairbank, the Chairman & Chief Executive Officer at Capital One, directs the overarching strategic vision for the entire financial services holding company. By prioritizing digital transformation and data-driven banking, the Chairman & Chief Executive Officer architects the long-term growth trajectory across the Credit Card, Consumer Banking, and Commercial Banking segments. This leadership role involves constant engagement with the Board to ensure alignment with shareholder interests and regulatory standards. Richard Fairbank maintains a focus on expanding the reach of the organization through innovative deposit products and credit solutions. By fostering a culture of technological advancement, the Chairman & Chief Executive Officer secures the competitive position of the firm within the North American financial landscape. Through rigorous oversight of the integrated banking network, the executive ensures that all business lines deliver consistent value to consumers and commercial clients alike, ultimately driving the sustained profitability of the enterprise.
Courtney Olsen - Chief Financial Officer & Senior Director, Capital One Software
Courtney Olsen, the Chief Financial Officer & Senior Director, Capital One Software at Capital One, manages the fiscal health and software development strategy of the organization. By overseeing capital allocation and financial reporting, the Chief Financial Officer & Senior Director, Capital One Software ensures that the firm maintains a strong balance sheet while investing in digital infrastructure. This role involves aligning the financial goals of the Consumer Banking segment with the technological advancements driven by the software division. Courtney Olsen directs the treasury management functions to support the liquidity needs of business clients. Overseeing the integration of software solutions into the banking platform, the Chief Financial Officer & Senior Director, Capital One Software enhances the efficiency of deposit and lending services. By balancing fiscal discipline with innovation, the executive supports the growth of the company. Through strategic financial planning, the executive ensures that the firm remains competitive in the evolving financial services landscape.
Valerie Morini - Head of the Office of the President. Chief of Staff. Sustainable Finance
Valerie Morini, the Head of the Office of the President. Chief of Staff. Sustainable Finance at Capital One, directs the integration of sustainable practices into the firm's financial service offerings. By overseeing the development of green financing solutions, the Head of the Office of the President. Chief of Staff. Sustainable Finance ensures that the organization addresses the growing demand for environmentally responsible banking. This role involves coordinating with the Commercial Banking segment to provide financing for sustainable projects and industrial lending. Valerie Morini facilitates the alignment of corporate social responsibility goals with the core business strategy. Overseeing the office of the president, the Head of the Office of the President. Chief of Staff. Sustainable Finance manages the strategic priorities that define the firm's market impact. By championing sustainable finance, the executive enhances the reputation of the company. Through this focus on long-term value, the executive supports the transition toward a more sustainable financial future.
Neela Pollard - Chief of Staff
Neela Pollard, the Chief of Staff at Capital One, manages the operational flow and administrative priorities within the executive office. By coordinating cross-functional initiatives, the Chief of Staff ensures that strategic objectives receive proper attention from leadership teams. This role involves synthesizing complex data from the Credit Card and Consumer Banking segments to support informed decision-making processes. Neela Pollard facilitates communication between senior management and various departments to maintain organizational efficiency. Overseeing the internal alignment of corporate goals, the Chief of Staff monitors progress on key performance indicators across the entire firm. By streamlining workflows and managing high-priority projects, the executive enables the leadership team to focus on core banking solutions and market expansion. Through consistent engagement with internal stakeholders, the Chief of Staff optimizes the operational capacity of the organization, ensuring that all business units remain synchronized with the broader mission of providing comprehensive financial services.
Kerri Acerra - Senior Director, Compliance Testing & Crcm Chief of Staff
Kerri Acerra, the Senior Director, Compliance Testing & Crcm Chief of Staff at Capital One, governs the rigorous testing frameworks required to maintain regulatory adherence across all banking operations. By architecting comprehensive compliance protocols, the Senior Director, Compliance Testing & Crcm Chief of Staff mitigates risk within the Credit Card and Commercial Banking divisions. This leadership role involves evaluating the efficacy of internal controls to protect the integrity of deposit products and lending services. Kerri Acerra coordinates with legal and risk management teams to ensure that all financial activities align with federal and state mandates. Overseeing the testing lifecycle, the Senior Director, Compliance Testing & Crcm Chief of Staff identifies potential vulnerabilities in digital and physical banking channels. By implementing robust monitoring systems, the executive safeguards the reputation of the firm. Through proactive engagement with compliance standards, the executive ensures that the organization operates with transparency and accountability in every market segment.
Jasmine Ortega - Director, Chief of Staff Card Data, Models, and Credit
Jasmine Ortega, the Director, Chief of Staff Card Data, Models, and Credit at Capital One, drives the analytical strategy behind the firm's credit card product offerings. By overseeing the development of sophisticated data models, the Director, Chief of Staff Card Data, Models, and Credit ensures that credit risk assessment remains precise and scalable. This role involves integrating advanced analytics into the decision-making process for auto financing and retail banking services. Jasmine Ortega collaborates with data science teams to refine the algorithms that support the Credit Card segment. Overseeing the intersection of credit policy and technological innovation, the Director, Chief of Staff Card Data, Models, and Credit optimizes the balance between risk management and customer acquisition. By leveraging data insights, the executive enhances the efficiency of the lending portfolio. Through this focus on model integrity, the executive supports the long-term stability of the company's diverse financial service lines.
Hannah Storm - Manager, Chief of Staff- ESM Chief of Staff Team
Hannah Storm, the Manager, Chief of Staff- ESM Chief of Staff Team at Capital One, coordinates the operational activities within the Enterprise Services Management division. By facilitating communication across departments, the Manager, Chief of Staff- ESM Chief of Staff Team ensures that internal resources support the broader banking mission. This role involves managing the administrative requirements of the ESM team to maintain high levels of productivity. Hannah Storm oversees the alignment of service delivery with the needs of the Consumer Banking and Commercial Banking segments. By streamlining internal processes, the Manager, Chief of Staff- ESM Chief of Staff Team enables the organization to provide seamless support for deposit accounts and treasury services. Through consistent engagement with cross-functional teams, the executive optimizes the operational framework of the firm. By managing the flow of information and resources, the executive ensures that the organization remains agile and responsive to the demands of the financial market.
Aschley Schiller - Enterprise Consumer Product Chief of Staff
Aschley Schiller, the Enterprise Consumer Product Chief of Staff at Capital One, directs the strategic coordination of consumer-facing product initiatives. By overseeing the development lifecycle of deposit accounts and retail banking services, the Enterprise Consumer Product Chief of Staff ensures that offerings meet the evolving needs of the customer base. This role involves bridging the gap between product design and operational execution to maintain a consistent user experience. Aschley Schiller facilitates collaboration between marketing and product teams to drive the adoption of auto financing and home loan solutions. Overseeing the product roadmap, the Enterprise Consumer Product Chief of Staff monitors market trends to identify opportunities for growth. By aligning product strategy with the overall mission of the firm, the executive enhances the value proposition for consumers. Through this focus on product excellence, the executive supports the expansion of the company's footprint in the retail banking sector.
Phyllis Doremus - Director, Chief of Staff
Phyllis Doremus, the Director, Chief of Staff at Capital One, manages the strategic priorities and administrative functions within the executive leadership office. By coordinating high-level initiatives, the Director, Chief of Staff ensures that the firm's objectives remain focused on delivering superior banking solutions. This role involves synthesizing information from various business segments to support the decision-making process of senior leadership. Phyllis Doremus facilitates the execution of corporate strategy across the Credit Card and Commercial Banking divisions. Overseeing the operational rhythm of the office, the Director, Chief of Staff maintains alignment between departmental goals and the overarching mission of the organization. By managing complex projects and stakeholder relationships, the executive enables the leadership team to drive efficiency and innovation. Through this commitment to operational excellence, the executive ensures that the firm remains well-positioned to serve the diverse needs of consumers and commercial clients.
Elyane Griffin - Project Manager & Chief of Staff
Elyane Griffin, the Project Manager & Chief of Staff at Capital One, oversees the execution of critical projects that support the firm's banking infrastructure. By managing timelines and resource allocation, the Project Manager & Chief of Staff ensures that initiatives within the Consumer Banking segment reach completion efficiently. This role involves coordinating with technical and operational teams to implement improvements in deposit and lending services. Elyane Griffin facilitates the alignment of project outcomes with the strategic goals of the organization. Overseeing the progress of key initiatives, the Project Manager & Chief of Staff identifies and resolves bottlenecks that could impede service delivery. By maintaining a focus on project quality and stakeholder communication, the executive supports the continuous improvement of the firm's banking channels. Through this disciplined approach to project management, the executive ensures that the company remains capable of delivering reliable financial solutions to its diverse client base.
Explore Leadership Teams in Banking
HomeTrust Bancshares, Inc. operates as the bank holding company for HomeTrust Bank that provides a range of retail and commercial banking products and services. The company's deposit products include savings, money market, noninterest-bearing, and interest-bearing checking accounts, as well as certificates of deposit for individuals, business, and nonprofit organizations. Its loan portfolio comprises retail consumer loans, such as one-to-four-family real estate lending, home equity lines of credit, construction and land/lots, indirect auto finance, and consumer lending; and commercial loans that include commercial real estate, construction and development, and commercial and industrial loans. The company also provides small business administration loans, equipment finance leases, and municipal leases; and cash management and online/mobile banking services. In addition, it invests in debt securities issued by the United States government agencies and government-sponsored enterprises, municipal and corporate bonds, commercial paper, and certificates of deposit insured by the federal deposit insurance corporation. HomeTrust Bancshares, Inc. was founded in 1926 and is headquartered in Asheville, North Carolina.
Company Leadership
JD
At Mercury, were reimagining the startup banking experience by combining the stability of a bank with intuitive technology that gives founders more control, more time, and more peace of mind transforming banking from an obstacle to a catalyst.
Company Leadership
AL
Exim Bank Tanzania offers a range of personalized banking solutions tailored to meet the unique needs of both personal and business clients. Their services include high-yield savings accounts, loans, insurance, and treasury services, all designed to enhance the banking experience. The bank also provides innovative features such as borderless banking and dedicated relationship management for diaspora clients. With a commitment to transparency and customer satisfaction, Exim Bank aims to empower clients through convenient and accessible financial services.
Company Leadership JM
IR
SK
IH
First West, founded in 1946 and headquartered in Langley, British Columbia, operates as a credit union. The Company offers debt financing, deposits, lending, investment, and insurance services to individuals and businesses.
Company Leadership LS
PB
DJ
TH
Frequently Asked Questions Regarding Capital One Top Executives and Leadership Team
