Capital One Executive and Leadership Team

Laura Spigone, the Chief of Staff at Capital One, directs high-level operational workflows and facilitates cross-functional alignment across the organization. Spigone manages executive communications and prioritizes critical business initiatives to ensure the firm meets its strategic objectives within the competitive financial services landscape. By streamlining decision-making processes, the Chief of Staff enhances organizational agility and supports the broader mission of delivering integrated banking solutions. Laura Spigone also coordinates with senior leadership to refine internal governance and operational efficiency. This role involves analyzing complex data sets to inform corporate strategy and drive performance improvements across the diverse business segments. Through rigorous oversight of administrative and strategic projects, the Chief of Staff maintains the operational integrity of the firm. Ultimately, Spigone fosters a culture of accountability and precision, ensuring that all departmental activities align with the long-term growth targets of the company.

Kristin Swanlund, the Vice President, US Card Command Center and US Card Chief of Staff at Capital One, oversees the operational pulse of the credit card division. Swanlund manages real-time performance monitoring and incident response protocols to ensure seamless service delivery for millions of cardholders. By directing the US Card Command Center, the Vice President optimizes transaction processing and customer support workflows to maintain high service standards. Kristin Swanlund also aligns strategic priorities within the card segment, ensuring that product development and risk management initiatives remain synchronized. This leadership role requires constant evaluation of market trends and internal operational metrics to drive continuous improvement. Through the coordination of cross-functional teams, the Vice President ensures that the credit card business remains a cornerstone of the firm's diversified financial portfolio. Ultimately, Swanlund secures operational resilience and supports the expansion of the company's market presence.

Alia Garces, the Manager, Chief of Staff at Capital One, coordinates strategic planning and administrative execution to support the firm's banking operations. Garces manages project timelines and facilitates communication between leadership teams to ensure the successful delivery of financial products. By optimizing internal processes, the Manager, Chief of Staff improves the efficiency of the consumer banking and commercial lending divisions. Alia Garces also monitors key performance indicators to track progress against corporate goals and identifies opportunities for operational refinement. This role involves synthesizing complex information into actionable insights for senior management, thereby enabling informed decision-making. Through the management of critical workflows, the Manager, Chief of Staff ensures that the organization maintains its focus on delivering specialized financial solutions to diverse client bases. Ultimately, Garces drives organizational alignment and supports the sustained growth of the company's integrated banking network.

Kaitlin Haggerty, the Chief Human Resources Officer at Capital One, architects the talent strategy and organizational culture necessary to support a leading financial services holding company. Haggerty directs recruitment, professional development, and employee engagement initiatives to attract and retain top-tier talent across all business segments. By fostering an inclusive and high-performance environment, the Chief Human Resources Officer ensures that the workforce remains equipped to handle the complexities of modern digital and physical banking. Kaitlin Haggerty also oversees compensation structures and performance management systems that align individual contributions with the firm's overarching financial objectives. This leadership role involves collaborating with the Board and executive team to shape the future of the company's human capital. Through the implementation of robust HR policies, the Chief Human Resources Officer drives organizational health and operational excellence. Ultimately, Haggerty secures the human foundation required for long-term innovation and market success.

Danielle Morgan, the Chief of Staff Team and Associate Experience Lead. Upmarket. US Card - Director at Capital One, manages the internal experience and operational strategy for the upmarket credit card division. Morgan directs initiatives aimed at enhancing associate productivity and engagement, which directly impacts the quality of service provided to commercial and high-value clients. By overseeing the Chief of Staff team, the Director ensures that strategic projects within the US Card segment receive the necessary resources and focus. Danielle Morgan also analyzes associate feedback and operational data to refine internal workflows and improve overall business performance. This role involves bridging the gap between high-level strategy and daily execution to ensure that the upmarket segment remains competitive. Through the coordination of cross-functional efforts, the Director supports the firm's commitment to delivering tailored financial products. Ultimately, Morgan drives operational excellence and fosters a culture of continuous improvement.

Jennifer Borden, the Vice President, Chief of Staff AI, Machine Learning, Data and Technology at Capital One, directs the strategic integration of advanced technologies across the firm's banking platforms. Borden manages the operational roadmap for AI and machine learning initiatives, ensuring that data-driven insights inform every aspect of the company's financial services. By overseeing the technology Chief of Staff function, the Vice President aligns engineering efforts with the broader business goals of the credit card and banking segments. Jennifer Borden also facilitates collaboration between data scientists, software engineers, and business leaders to accelerate the deployment of innovative digital solutions. This role involves managing complex technical projects that enhance the security and efficiency of the firm's digital banking channels. Through the strategic application of technology, the Vice President drives the company's digital transformation. Ultimately, Borden secures the firm's position as a leader in financial technology.

Meredith Kozera, the Director, Chief of Staff, Bank Integration Project Management Office at Capital One, oversees the complex processes involved in merging and integrating banking systems. Kozera directs the project management office to ensure that all integration activities align with the firm's operational standards and regulatory requirements. By coordinating cross-functional teams, the Director facilitates the seamless transition of banking services and infrastructure. Meredith Kozera also monitors project milestones and risk factors to prevent disruptions in service for consumer and commercial clients. This leadership role involves managing the communication flow between technical teams and executive stakeholders to maintain transparency throughout the integration lifecycle. Through the rigorous application of project management methodologies, the Director ensures that the firm achieves its strategic goals for operational consolidation. Ultimately, Kozera drives the efficiency of the company's integrated banking network and supports long-term scalability.

Lauren McKown, the Director, Chief of Staff at Capital One, manages strategic operations and facilitates the execution of key business priorities. McKown directs administrative workflows and coordinates with senior leadership to ensure that departmental activities support the firm's diversified financial services model. By streamlining communication and project management, the Director enhances the overall efficiency of the organization. Lauren McKown also analyzes operational data to identify areas for improvement and provides actionable recommendations to the executive team. This role involves managing high-priority initiatives that span across the credit card, consumer banking, and commercial banking segments. Through the coordination of cross-functional efforts, the Director ensures that the company remains focused on its mission of delivering specialized financial products. Ultimately, McKown drives organizational alignment and supports the sustained growth of the firm's integrated network of digital and physical banking channels.

Maria Castillo Ramos, the Manager, Chief of Staff at Capital One, coordinates strategic initiatives and manages the operational rhythm of the leadership team. Ramos directs project workflows and ensures that all business activities align with the firm's commitment to providing comprehensive banking solutions. By facilitating communication across departments, the Manager, Chief of Staff improves the speed and quality of decision-making. Maria Castillo Ramos also tracks progress on key performance indicators and assists in the development of long-term strategic plans for the consumer and commercial banking segments. This role involves managing complex administrative tasks that allow senior leaders to focus on high-level growth strategies. Through the diligent oversight of internal processes, the Manager, Chief of Staff maintains the operational health of the organization. Ultimately, Ramos drives efficiency and supports the company's mission to deliver tailored financial products to diverse customer profiles.

Avery Weidman, the Vice President, Card Chief of Staff at Capital One, directs the strategic operations of the credit card business segment. Weidman manages the execution of key initiatives designed to enhance the firm's credit products and maintain a competitive edge in the market. By overseeing the coordination of cross-functional teams, the Vice President ensures that product development, risk management, and customer service efforts remain synchronized. Avery Weidman also analyzes market trends and internal performance metrics to inform strategic adjustments and drive growth. This leadership role involves managing the communication between the card division and the broader executive team to ensure alignment with corporate goals. Through the rigorous oversight of operational workflows, the Vice President maintains the efficiency of the credit card business. Ultimately, Weidman secures the long-term success of the company's credit offerings and supports the overall mission of the firm.