CAA-Quebec Foundation Executive and Leadership Team

Lucy Marzilli, the Deputy Director at CAA-Quebec Foundation, manages the strategic deployment of mobility-focused consumer benefits. Marzilli oversees the integration of road safety programs, ensuring alignment with the broader mission of the organization. By coordinating with internal departments, the Deputy Director optimizes service delivery for members across the province. This leadership role involves analyzing market trends to refine travel and insurance offerings. Lucy Marzilli directly impacts the operational efficiency of the foundation by streamlining resource allocation. Through rigorous oversight of service quality, Marzilli maintains high standards for all consumer-facing products. The Deputy Director also collaborates with external stakeholders to expand the reach of mobility initiatives. By fostering innovation in service design, Marzilli secures the long-term relevance of the foundation within the competitive landscape of consumer benefits and insurance services.

Marie- Andrée Baillie, the Deputy Director at CAA-Quebec Foundation, directs the expansion of travel insurance products and consumer protection services. Baillie architects the framework for regional outreach, ensuring that members receive comprehensive support for home and travel needs. Overseeing the development of new service channels, the Deputy Director enhances the accessibility of foundation offerings. This role requires constant interaction with the board to align operational goals with the core mission of the organization. Marie- Andrée Baillie directly influences the growth of the insurance portfolio by identifying emerging consumer risks. Through the implementation of data-driven strategies, Baillie improves the overall member experience. The Deputy Director also monitors the performance of regional service teams to ensure consistent delivery. By prioritizing member safety and satisfaction, Baillie strengthens the market position of the foundation in the travel and insurance sectors.

Chiran Patel, the Deputy Director at CAA-Quebec Foundation, leads the operational scaling of mobility and home insurance services. Patel coordinates the implementation of digital tools that simplify access to foundation benefits for consumers. Overseeing the technical infrastructure, the Deputy Director ensures that all service platforms remain robust and secure. This leadership position involves managing cross-functional teams to execute complex projects related to consumer mobility. Chiran Patel directly impacts the foundation's ability to respond to evolving market demands by optimizing internal workflows. Through the application of advanced analytics, Patel identifies opportunities for service improvement. The Deputy Director also collaborates with other executives to align technology investments with the long-term strategic vision. By driving efficiency in service delivery, Patel ensures that the foundation continues to provide high-value support for home and travel insurance needs across the region.

Juana Figueroa, the Deputy Director at CAA-Quebec Foundation, governs the development of community-based mobility programs and consumer advocacy initiatives. Figueroa architects the strategy for regional engagement, ensuring that the foundation addresses the specific needs of diverse consumer groups. Overseeing the execution of safety campaigns, the Deputy Director promotes the core values of the organization. This role involves managing relationships with key partners to amplify the impact of mobility and travel services. Juana Figueroa directly influences the foundation's reputation by maintaining high standards of service and integrity. Through the coordination of outreach efforts, Figueroa expands the visibility of insurance and travel benefits. The Deputy Director also evaluates the effectiveness of current programs to ensure alignment with the mission. By fostering a culture of excellence, Figueroa secures the continued success of the foundation in providing essential services to the community.