Leadership Overview
BOSS has 4 executives leading key functions including strategy, operations, and product development.
Driven by a commitment to customer success, BOSS provides brilliantly simple solutions in service management, empowering clients with advanced IT Service Management and one-call ticket management.
Driven by a commitment to customer success, BOSS provides brilliantly simple solutions in service management, empowering clients with advanced IT Service Management and one-call ticket management.
Leadership Roles at BOSS
Thia Bell - Chief Executive Officer
Thia Bell, the Chief Executive Officer at BOSS, directs the overarching corporate strategy and market positioning. Bell's leadership focuses on advancing the company's mission to deliver brilliantly simple service management solutions. This involves guiding product development for BOSSDesk and BOSS811, ensuring alignment with customer needs in both cloud and on-premise environments. Bell oversees the integration of best practices in service management automation, reinforcing the company's commitment to exceptional customer support. The strategic direction established by Thia Bell cultivates a strong customer base and drives innovation within the IT service management sector. Bell's executive oversight ensures the company maintains its industry leadership through continuous improvement and customer-centric initiatives, solidifying BOSS's reputation for reliability and effectiveness in the U.S. market.
Embry Haynes - Administrator Chief Executive Officer
Embry Haynes, the Administrator Chief Executive Officer at BOSS, manages the operational framework and administrative functions critical to service delivery. Haynes's role ensures the seamless execution of business processes, supporting the company's core product lines, BOSSDesk and BOSS811. This involves optimizing internal workflows and resource allocation to uphold the strongest commitment to customer support in the industry. Haynes's administrative leadership facilitates the incorporation of best practices in service management automation, enhancing efficiency and client satisfaction. The operational integrity maintained by Embry Haynes underpins the company's ability to provide brilliantly simple solutions. Haynes's focus on robust administration supports the company's growth and its dedicated customer base across the United States.
Mark Miner - Chief Executive Officer & Owner
Mark Miner, the Chief Executive Officer & Owner at BOSS, provides foundational leadership and strategic vision for the company's long-term trajectory. Miner's ownership stake drives a deep commitment to the company's mission of delivering brilliantly simple service management solutions. This involves direct oversight of the strategic direction for BOSSDesk and BOSS811, ensuring these products meet evolving customer demands in the cloud and on-premise sectors. Miner champions the incorporation of best practices in service management automation and reinforces the company's industry-leading customer support. The strategic decisions made by Mark Miner cultivate a loyal customer base and foster innovation. Miner's leadership ensures BOSS maintains its competitive edge by prioritizing customer success and operational excellence, solidifying its position in the U.S. market.
Igor Asabin - President
Igor Asabin, the President at BOSS, drives the strategic execution and operational performance across key business units. Asabin's leadership focuses on translating the company's vision into tangible results, particularly concerning the BOSSDesk and BOSS811 product lines. This involves ensuring the seamless delivery of IT Service Management solutions for cloud and on-premise deployments, alongside the one-call ticket management for the damage prevention industry. Asabin oversees the implementation of best practices in service management automation, reinforcing the company's dedication to superior customer support. The operational initiatives spearheaded by Igor Asabin enhance efficiency and client satisfaction, contributing to the company's committed customer base. Asabin's role is pivotal in maintaining BOSS's reputation for brilliantly simple solutions and industry leadership.
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