Arrow Exterminators Executive and Leadership Team

July, 2026

Leadership Overview

Arrow Exterminators has 5 executives leading key functions including strategy, finance, human resources, operations, and regional management.

Driven by a commitment to excellence, Arrow Exterminators provides comprehensive pest control and prevention consulting, safeguarding client environments and upholding industry standards.

Leadership Roles at Arrow Exterminators

  • Chief Executive Officer - Emily Kendrick
  • Chief Financial Officer - Joseph Holland
  • President and Chief Operating Officer - Timothy Pollard
  • President - Mary-Ellen Goforth
  • Chief Human Resources Officer & Senior VP & Development Professional - Shay Runion
  • Emily Kendrick - Chief Executive Officer

    Emily Kendrick, the Chief Executive Officer at Arrow Exterminators, directs the overarching corporate strategy and vision. Kendrick guides the company's expansion initiatives and ensures alignment with its core mission of providing effective pest control and prevention consulting. Overseeing all major business units, Kendrick drives operational efficiency and fosters a culture of innovation. This leadership role involves setting financial targets and ensuring the long-term sustainability of the business. By championing client-centric approaches, Emily Kendrick solidifies Arrow Exterminators' market leadership. The Chief Executive Officer's strategic direction impacts every facet of the organization, from service delivery to market penetration across North America.

    Joseph Holland - Chief Financial Officer

    Joseph Holland, the Chief Financial Officer at Arrow Exterminators, manages all financial operations and fiscal planning. Holland oversees budgeting, financial reporting, and investment strategies, ensuring the company's fiscal health and profitability. Directing the accounting and treasury departments, Joseph Holland implements robust financial controls and compliance measures. This critical role involves analyzing market trends to identify growth opportunities and mitigate financial risks. By optimizing resource allocation, the Chief Financial Officer supports the company's strategic objectives and operational scaling. Holland's financial acumen is essential for Arrow Exterminators' sustained growth and market competitiveness across its service regions.
    Joseph Holland

    Timothy Pollard - President and Chief Operating Officer

    Timothy Pollard, the President and Chief Operating Officer at Arrow Exterminators, directs daily operations and service delivery across all markets. Pollard oversees the execution of pest control and prevention strategies, ensuring consistent quality and client satisfaction. Managing the operations division, Timothy Pollard drives efficiency improvements and implements best practices in extermination techniques. This executive position involves coordinating regional management teams and optimizing logistical networks for effective service deployment. By enhancing operational workflows, the President and Chief Operating Officer supports Arrow Exterminators' commitment to reliable and effective pest management solutions. Pollard's leadership ensures seamless execution of the company's mission throughout its service territories.
    Timothy Pollard

    Mary-Ellen Goforth - President

    Mary-Ellen Goforth, the President at Arrow Exterminators, spearheads strategic initiatives focused on regional market growth and client relationship management. Goforth oversees key operational segments, ensuring the effective implementation of pest control services and consulting programs. Directing specific market divisions, Mary-Ellen Goforth cultivates strong partnerships with clients and stakeholders. This leadership capacity involves driving revenue generation and expanding the company's footprint within targeted geographic areas. By championing customer success, the President enhances Arrow Exterminators' reputation for dependable service. Goforth's focus on market penetration and client retention is integral to the company's sustained expansion.

    Shay Runion - Chief Human Resources Officer & Senior VP & Development Professional

    Shay Runion, the Chief Human Resources Officer & Senior VP & Development Professional at Arrow Exterminators, leads all human capital management and organizational development initiatives. Runion oversees talent acquisition, employee relations, compensation, and benefits programs, fostering a high-performance work environment. Directing the HR department, Shay Runion implements strategic workforce planning to support the company's growth objectives. This multifaceted role involves developing leadership training and ensuring compliance with labor laws across all operational areas. By cultivating a strong company culture, Runion enhances employee engagement and retention. The Chief Human Resources Officer & Senior VP & Development Professional's efforts are vital to Arrow Exterminators' operational capacity and service excellence.
    Shay Runion

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    Frequently Asked Questions Regarding Arrow Exterminators Top Executives and Leadership Team

    Who leads Arrow Exterminators?
    Arrow Exterminators is led by Emily Kendrick (Chief Executive Officer), along with executives such as Joseph Holland (Chief Financial Officer) and Timothy Pollard (President and Chief Operating Officer).
    Who is part of Arrow Exterminators’s executive team?
    The executive team of Arrow Exterminators includes leaders such as Emily Kendrick (Chief Executive Officer), Joseph Holland (Chief Financial Officer), Timothy Pollard (President and Chief Operating Officer) and other senior executives.
    How many executives does Arrow Exterminators have?
    Arrow Exterminators has 5 executives leading key business areas.
    What roles are included in Arrow Exterminators’s leadership team?
    The leadership team of Arrow Exterminators includes roles such as Chief Executive Officer, Chief Financial Officer, President and Chief Operating Officer, President, Chief Human Resources Officer & Senior VP & Development Professional.