Amazon One Medical Executive and Leadership Team

Diep Ngoc, the Chief Operating Officer at Amazon One Medical, directs all operational facets of the membership-based primary care practice. Overseeing the expansion and efficiency of both physical care locations and virtual care services, Ngoc ensures seamless delivery of comprehensive healthcare solutions. This leadership role involves optimizing patient access, managing resource allocation across diverse care settings, and driving operational excellence to support the company's mission of making high-quality primary care accessible. By streamlining workflows and enhancing service delivery models, Diep Ngoc directly impacts the patient experience and the scalability of Amazon One Medical's offerings. The Chief Operating Officer also collaborates with other executive leaders to align operational strategies with the company's growth objectives and market expansion plans, ensuring robust infrastructure supports evolving healthcare needs.

Tom Lavoie, the President at Amazon One Medical, directs the overarching strategic vision and business development for the membership-based primary care practice. Lavoie spearheads initiatives to expand the company's reach and impact, focusing on enhancing the value proposition for members, employer partners, and healthcare providers. This leadership position involves guiding all aspects of the organization, from clinical service delivery to market expansion and strategic partnerships. By championing innovation and operational excellence, Tom Lavoie ensures Amazon One Medical remains at the forefront of accessible and comprehensive primary care. The President works closely with the executive team to drive growth, optimize financial performance, and uphold the company's commitment to transforming the healthcare experience for individuals and their employers.

Sara Borowski, the Technical Advisor & Chief of Staff at Amazon One Medical, provides critical strategic guidance and operational support, bridging technology initiatives with core business functions. Borowski advises on the integration of advanced technological solutions to enhance patient care delivery, operational efficiency, and the overall member experience across virtual and in-person settings. This role involves close collaboration with executive leadership to translate strategic objectives into actionable plans, ensuring alignment between technological advancements and the company's primary care mission. Overseeing key projects and driving cross-functional initiatives, Sara Borowski ensures that technological innovation directly supports Amazon One Medical's commitment to comprehensive and accessible healthcare. The Technical Advisor & Chief of Staff also plays a pivotal part in shaping the company's strategic direction, leveraging technical expertise to identify opportunities for growth and service enhancement.

Andrew Diamond, the Chief Medical Officer at Amazon One Medical, leads the clinical strategy and medical operations, ensuring the delivery of high-quality, comprehensive primary care. Diamond oversees the clinical standards, protocols, and physician network, driving excellence in patient care across all service modalities, including virtual and in-person visits. This critical role involves shaping the medical vision to align with Amazon One Medical's mission of making healthcare more accessible and patient-centric. By fostering a culture of clinical innovation and evidence-based practice, Andrew Diamond ensures that the medical team provides exceptional care. The Chief Medical Officer also collaborates with operational and technical leadership to integrate medical insights into service development and technology implementation, directly impacting patient outcomes and satisfaction.